Intrado Solutions Ltd

Cisco Webex Meetings

Cisco Webex Meetings service is hosted by Cisco and lives in the Cisco Collaboration Cloud. It is a collaboration service for immersive meetings allowing video, VoIP, and audio attendees to meet and collaborate in real-time.

Features

  • Enterprise-class Collaboration Software
  • VoIP, PSTN and Video Connections
  • Start audio, video, web conferences instantly
  • Any device, any where, any time meetings
  • Highly secure platform with encryption
  • Share documents, collaborate in real-time
  • Supports Windows, Mac OSX, iOS, Android and more
  • API and Integrations available from West
  • 24/7 Customer Service
  • Circuits and on-net capability supported

Benefits

  • Seamlessly works between devices - Smartphone, Tablet, PC
  • Single meeting platform accessible regardless of device
  • Flexible Cost and Recharge Models that support Government Needs
  • Securely hosted and encrypted for complete data security
  • Hold more effective meetings with access to content and discussions
  • Improve culture by enabling your workforce to work from anywhere
  • Cut meeting costs by using VoIP
  • No software downloads required

Pricing

£10.63 per person per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

765031413521510

Intrado Solutions Ltd

Intrado Solutions Limited

0330 606 8 606

emearfp@intrado.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Automatic download and installation for users who joined Webex Meetings applies to Windows only.

Scheduling in Microsoft Outlook with an account set up from Google Calendar is not supported.

Desktop Application can only read the meeting list when Microsoft Outlook is installed and logged in. Mac users must configure their Outlook account email address and password the first time they use the application.

Windows 7 Outlook 2016 users Desktop Application may not be able to scrape the meeting list from Outlook.

Video device pairing and joining supports On-prem TelePresence systems only.

Mac Desktop Application supports local sharing only.
System requirements
  • Windows 7 and above
  • Mac OSX 10.9 and above
  • Ubuntu 12.x and 14.x (Gnome)
  • Red Hat 5, 6
  • Open SuSE 13.1, 13.2
  • Active X enabled
  • Intel Core2 Duo CPU 2.XX GHz or AMD processor
  • 2 GB of RAM recommended
  • JavaScript and cookies enabled
  • Oracle Java 6 to Oracle Java 8

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Tickets are assigned severity level and response times will vary depending upon these; response times remain the same at weekends. Customers can contact West via Supplier Portal or Phone; We aim to respond to a P1 issue within ½ an hour. We aim to respond to a P2 issue within 1 business hour. We aim to respond to a P3 issue within 24 business hours. We aim to respond to a P4 issue within 2 business days.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support No
Support levels West will provide each customer with a dedicated account manager who will be your single point of contact for all account management. In addition; - 24/7/365 end User Customer Service available via Phone or Email - Customer Service is included within your subscription cost - Customers can access our Solution Integration team including Consultancy, Onboarding, Testing and Integration assistance. Use of this team may incur a charge.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Cisco Webex Teams features readily accessible online help and knowledge base articles via https://help/webex.com and user guides. West can provide further online training services to your organisation. Please note training courses can be tailored to your organisation however fees may apply and customers should investigate these costs with West.

Free public training sessions are available online to all customers.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Customer would request data extraction (company and end-user data, for example) during the offboarding process. This would be accomplished via your designated West Solution Manager.
End-of-contract process Cisco Webex is a subscription service. Should the customer elect not to continue their subscription by giving the stated written notice, West will work with the customer to confirm a switch-off date and any data or materials the customer can reasonably expect such as end-user reporting. West can provide exit assistance as reasonably required and have a sample reversibility/exit plan that can be reviewed upon request.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Full mobile application required for iOS and Android; mobile web browser access not available. Your Cisco Webex Meetings stay in sync across each device because the content is stored in the cloud. Switching to another device is hassle-free. Like picking up your mobile phone and running to a meeting. App still allows to meet, collaborate and share.
API Yes
What users can and can't do using the API Webex meeting API features:

User data management:
* Sign up new user (creating user accounts)
* Login/logout
* Activate/deactivate users
* Edit users

Meeting scheduling and registration:
* Schedule/host/join/impromptu
* Edit/delete
* List/add/delete attendees
* Create/get registration form
* Register attendee

Manage and access the history of online sessions:
* List/get usage history
* List recorded access history

Integrate audio conferencing networks:
* Synchronize meetings and audio conference network provisioning
* Adaptor-based plug-in architecture for supporting teleconferencing bridge equipment
* Coordinate call-in and call-out options for meeting users and notification of users entering/exiting the meeting
* Support muting and call disconnection
API documentation Yes
API documentation formats
  • HTML
  • PDF
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Customisation of site includes logos, colours, layouts. Features and functionality can be limited to certain users or even switched off i.e. for security reasons to not allow file sharing.

End user customisation is limited to layouts; administrators can change logos, colours, features and functionality availability.

Scaling

Scaling
Independence of resources Cisco Webex is hosted in the Cisco Collaboration Cloud. The Cisco Collaboration Cloud is a communications infrastructure purpose-built for real-time web communications. Data centers strategically placed near major Internet access points use dedicated, high-bandwidth fiber to route traffic around the globe. The Cisco Collaboration Cloud is a highly reliable, available, and scalable platform built from the ground up to support live web communication and collaboration. It is designed to scale beyond peak, anticipated user load for continual, fault-tolerant service.

Analytics

Analytics
Service usage metrics Yes
Metrics types Webex Control Hub is the central interface to manage your organization, manage your users, assign services, view usage analytics, and more.

Key Webex Meetings metrics reportable;
* Meeting Usage
* Minutes
* Participants
* Participant Details
* Average Join Time
* VoIP Quality / by location
* Audio Usage
* Audio Sources
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Cisco

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Cisco Webex allows users to meet and share documents and files and this supports most common file types. With regard to administrative reports, customers can view usage reports showing active users, meetings held, number of registered devices, number and quality of calls, and number and size of files shared.

Customer data can be exported via Admin Portal in CSV format.
Data export formats CSV
Data import formats
  • CSV
  • Other
Other data import formats
  • Email address
  • Directory Synchronisation

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Cisco Webex has an availability SLA of 95%.
Approach to resilience Both Cisco and West data centers are fully secured and resilient with no single point of failover, business continuity testing and regular data backups.
Outage reporting Cisco Webex has a public dashboard. In addition integrations and APIs are available to customers and West can sign customers up to email alerts when the service is suffering an outage.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels In Webex data about users and usage is protected using a combination of privacy tools and features that includes obfuscated identity, granular administrator roles, enterprise and user choice, and transparency. Cisco Webex features multiple administrator roles to limit access. While Cisco support administrators and engineers can access support logs and user information to help customers and West troubleshoot, sales and customer success personnel have limited access associated with the sales administrator role.
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 TÜV SÜD Management Service GmbH
ISO/IEC 27001 accreditation date 03/08/2019
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • SSAE-16
  • SOC 2 Type II

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach West considers all customer information restricted; access is based on need-to-know principle. Permission to access information is granted only by appropriate West management personnel. Requests are processed through IS operations. West is not ISAE3402, SSAE16 or ISO 27001 certified. However we can provide copies of the SSAE16 SOC type documentation we have for our primary DC which is a co-location.
Information security policies and processes West uses ITIL framework process objectives. These align to the ITIL framework for Security Management, addressing the following domains: Risk assessment Security policy Organization of information security Asset management Human resources security Physical and environmental security Communications and operations management Access control Information systems acquisition, development and maintenance Information security incident management Business continuity management Compliance.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach The Cisco Secure Development Lifecycle (SDL) is a repeatable and measurable process designed to increase the resiliency and trustworthiness of our products. - Uses industry-leading technology and practices - Applies across multiple operating systems - Adapts to Agile and Waterfall development methods - Is part of Cisco Product Development Methodology (PDM) and ISO9000 compliance requirements - Benefits customers who deploy high-quality products they can trust.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach The Cisco Product Security Incident Response Team (PSIRT) is responsible for responding to Cisco product security incidents. The Cisco PSIRT is a dedicated, global team that manages the receipt, investigation, and public reporting of security vulnerability information that is related to Cisco products and networks. The on-call Cisco PSIRT works 24 hours a day with Cisco customers, independent security researchers, consultants, industry organizations, and other vendors to identify possible security issues with Cisco products and networks. Cisco's policy on vulnerability is listed here; http://www.cisco.com/c/en/us/about/security-center/security-vulnerability-policy.html
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Cisco actively monitors security events to identify threats and respond to intrusion attempts. The threat activity is categorized and analyzed for patterns and trends. The incident response process involves routine follow-ups on all suspicious activity.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incident management from end users is controlled via Phone or Email. End users can contact West with any incident as our NOC is manned 24/7/365. Incidents are assigned a severity level and prioritised for action. Customers are informed regularly via email and phone for status updates including ticket closure.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £10.63 per person per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Free trial is available by contacting West. 30 to 60 days is standard. West recommend that each organisation contact West as the Cisco Webex trial is highly customisable and can include all features and functionality as required for your evaluation purposes.

Service documents

pdf document: Pricing document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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