Becketts Cloud Voice, Contact Centre and Collaboration
The Unify Cloud Voice, Contact Centre and Collaboration service is available at either ISO 27001 or Official security levels. Provides a secure high availability IP communication service from any location with a suitable data connection. Ideal transition from legacy Unify, Siemens, HiPath, Hicom and DX PBX and Contact Centres.
- Enterprise Telephony, Contact Centre and Collaboration feature set.
- Comprehensive Operator services to manage incoming calls.
- One Number Service, with presence management, and web collaboration.
- Mobile client with support for IOS and Android clients.
- Full Multimedia skills-based routing with inbound / outbound call blending.
- Voice, email, SMS, web-collaboration, call back and social media.
- Chatbots, Workforce management, quality monitoring, call recording.
- Management reporting and statistics, including outbound campaign management.
- Subscription-based service.
- UK based ISO 27001 or OFFICIAL service.
- Accelerates communications, processes and decision-making.
- Enables first contact resolution across all organisation contact points
- Harnesses Artificial Intelligence to improve customer service and reduce costs.
- Enables access to corporate communications from any location or device.
- Includes management tools driving efficiency and customer service target adherence.
- Service can flex up and down to meet business requirements.
- Rapid deployment compared to on-premise solutions.
- Reduced Operating Expenses with no large capital outlay.
- Dependable service delivering high availability with built-in security.
- Sustainable service delivering both reduced power consumption and equipment footprint