AdEPT Telecom plc

Voice2

A low cost, cloud-based IP telephony solution, designed and offered to be of particular benefit to schools, groups of schools, Multi Academy Trusts (MATs) and similar organisations. Offers low call costs, requires no local infrastructure beyond a handset and PoE network point, and integrates with other school-focused services.

Features

  • Can use existing numbers for easy migration
  • Call recording for individuals, and/or management overview
  • Competitive call rates, and no more line rental
  • Integrates with school MIS data for maximum benefit and control
  • Provides alerts to leadership team for 999 call instances
  • Free calls to other connected schools
  • Sophisticated hunt group and call handling options
  • Ability to block premium rate or international calls
  • Wide choice of handsets to suit all user types
  • Flexible contract options

Benefits

  • Easy to deploy, use and manage IP Telephony service
  • Cloud-hosted, with no expensive local infrastructure required
  • Low initial outlay, followed by predictable monthly service costs
  • Per-second billing, and real-time billing and call reporting
  • Voicemails can be retrieved as emails
  • Online ‘click to dial’ number directories and contacts
  • Portal for users to set rules and personal settings
  • Sophisticated but intuitive management portal for Administrators
  • Comprehensive statistical reporting and call logs for Administrators
  • Experienced UK-based Help Desk

Pricing

£7.00 per licence per quarter

  • Education pricing available

Service documents

G-Cloud 10

763110405002885

AdEPT Telecom plc

The Tenders Team

0344 55 77 200

tenders@adept.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Single IT services environment for schools including a unified sign-on authentication tool for all software and applications.
Cloud deployment model Community cloud
Service constraints Customisation of service available on a per customer or per user basis
System requirements
  • Appropriately configured local infrastructure to provide internal connectivity.
  • Appropriate internet access to transit external calls.
  • Compatible handsets and/or softphone clients.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Self-help available via portal 24x7.
Service Desk response acknowledgement 0800-1800 Mon-Fri.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels SLA is targeted as 100%, with self-help available via portal 24x7, and via helpdesk 8am -6pm Monday to Friday, exc. Bank Holidays

On-site Technical Service Manager available on request for IT Support Services and at extra cost.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onboarding support for the porting of existing telephone numbers is provided, as part of the setup process.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Please provide written instruction to Atomwide, 30 days in advance, to terminate a contracted service if prior to the end of the currently contracted service. Subscription costs continue to apply for all services after termination until the end of the currently contracted 12 month period.
End-of-contract process Offboarding support for the porting away of numbers to a new provider is included upon receipt of an appropriate request.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility Users are able to control all aspects of their defined service.
Accessibility testing Not applicable.
API No
Customisation available Yes
Description of customisation The service is maintained and developed by us. Customisation is available on request.

Scaling

Scaling
Independence of resources Instances are managed on a per customer basis. Proactive monitoring by the UK network operations team provides active capacity and user management.

Analytics

Analytics
Service usage metrics Yes
Metrics types Call metrics.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Backup and DR services are provided for this service under our application of ISO27001:2013 and Cyber Essentials.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 100% SLA
No service credit regime available.
Approach to resilience Data centre resilience provided by separate carrier resilience, dual power supplies and data replication. Otherwise available upon request.
Outage reporting A public dashboard and email alerts to nominated contacts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Two factor authentication provided to all users and support channels. Access rights proactively managed and monitored.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 British Assessment Bureau
ISO/IEC 27001 accreditation date 20/09/2017
What the ISO/IEC 27001 doesn’t cover The certificate applies to all IT Solutions provided.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications CyberEssentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Policies follow ISO27001 principles and Cyber Essentials.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Configuration and change requests are recorded and monitored within the Support portal. Customer specific configurations and changes are available to nominated contacts at the Customer via the Support Portal.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Security incidents and potential threats are recorded centrally in the Support System. Information on potential threats are both system generated and user defined. Assessment of threats is conducted continually via the information assurance team, with recommendations for resolution monitored.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Incident and alert monitoring conducted by the UK Help Desk and NOC.
Incident management type Supplier-defined controls
Incident management approach The incident management process is documented to enable first line to capture incidents, prioritise according to severity or priority and track the incident through to resolution and acceptance testing. Users can report incidents by phone, email or online tickets.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £7.00 per licence per quarter
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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