Evergreen Life
Our goal is to help people feel better informed and more in control of their health, wellbeing and fitness.
Evergreen Life is a personal health record app used by over 750,000 people in the UK and is connected to all major GP systems in England providing online patient-facing services.
Features
- Personal Health Record
- Patient Facing Services (appointments, prescriptions etc.)
- Wearable device integration
- Health and wellbeing advice and insights
- Social Prescribing
- Online Consultations
- DNA Health Testing
- Questionnaires and surveys
- Population Health Management & Research
- Health record sharing
Benefits
- All of your health information in one place
- Make appointments, order prescriptions, save NHS time
- Connect your wearable device and enrich your health data
- Learn how to improve your health and wellbeing
- Join exercise and activity groups local and relevant to you
- Meet with your clinician or patient online
- Unlock your DNA secrets to help stay fit & healthy
- Survey citizens via demographics of your choice
- Use our data for health research
- Share your record with those who care for you
Pricing
£0 to £1.00 a person a year
Service documents
Request an accessible format
Framework
G-Cloud 12
Service ID
7 6 2 9 4 6 7 9 5 4 7 4 8 2 6
Contact
Evergreen Health Solutions Limited
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Telephone: <removed>
Email: <removed>@07bc616d-5238-44a2-95bb-e59f17a2fbb0.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- No
- System requirements
-
- IOS & Android compatible for mobile devices
- Web portal accessible from PC or smart device
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Within five working days
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Available on mobile/smart devices or via our app or website. The service we offer is via Freshchat.
- Web chat accessibility testing
- We use a third party system (Freshchat). We perform functional testing when each new version of Freshchat is rolled out.
- Onsite support
- No
- Support levels
-
Every issue is classed as an 'incident' which has a response SLA of two working days, and a fix SLA of five working days.
All end user support is provided free of charge. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- A user simply creates a login on our website or downloads the app an logs on to it. Help documentation is available on our website: https://help.evergreen-life.co.uk/
- Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- We offer a personal health record which is free of charge for our users. They retain their data for as long as they have the app installed or have access to their account on our website. Users can request to have all data relating to them deleted at any time via our support team and inline with GDPR.
- End-of-contract process
-
We offer a range of contract pricing options. A standard 'capital and revenue' contract is available, but we also offer a 'savings share' contract whereupon we would agree to take a percentage of savings from the purchasing organisation for money saved via our technology platform.
Bespoke development carries additional cost (£950 per day), but it is rare that it is requested as the service we provide is suitable for most applications.
The end of a contract would simply involve the withdrawal of our service or the removal of access to data.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 7
- Internet Explorer 8
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- MacOS
- Windows
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- There are currently some differences in functionality between our mobile and desktop service, but these will be aligned very soon so that both offer the same experience.
- Service interface
- Yes
- Description of service interface
- API Service Interface
- Accessibility standards
- None or don’t know
- Description of accessibility
- Via a web browser or the app. Users are able to log and manage support tickets.
- Accessibility testing
- N/A
- API
- Yes
- What users can and can't do using the API
-
Our API is the 'back end' of our mobile app. Partners are able to use our API's with the appropriate level of authentication.
Users themselves (App users) will not have a need to make changes to or set up a service via the API. - API documentation
- Yes
- API documentation formats
- Open API (also known as Swagger)
- API sandbox or test environment
- Yes
- Customisation available
- No
Scaling
- Independence of resources
- Our solution is cloud based and scales both horizontally and vertically to meet demand. Additional compute can be added based on monitored thresholds and where that is not fully automatic, can be attended to within a matter of minutes.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Dashboards and alerting is set up to monitor our infrastructure, usage and services. Specific metrics can be requested at any time.
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- End users will not have a need or an option to export their data. Their data will remain with them whilst they remain an Evergreen Life user. NHS or other organisations who need access to data will be granted access and be able to interrogate data however they see fit. A 'Download my data' function is currently being considered for future development. Users retain the right to data portability as per GDPR where applicable.
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- Tableau
- .csv
- Data import formats
-
- CSV
- Other
- Other data import formats
- JSON
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
-
We aim to offer a 99% up time.
Users would not be offered a refund for an outage, which would be incredibly unlikely; as they are not paying for the service (FOC). - Approach to resilience
- We operate a shared security model between our cloud provider (Amazon Web Services) and Evergreen Life. We are increasingly moving to a PaaS and SaaS model, so that the cloud provider takes responsibility for infrastructure SLA's, patching and maintenance. We use availability zones within the cloud to ensure a service can survive a hardware failure. This will offer our users the highest possible level of service availability.
- Outage reporting
- Evergreen Life have a public dashboard, an API and email alerting.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- We have a cloud based active directory including two factor authentication for access to any internal or cloud systems.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- 2-factor authentication
Audit information for users
- Access to user activity audit information
- You control when users can access audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- CSA CCM version 3.0
- ISO/IEC 27001
- Other
- Other security governance standards
- The above is answered from the perspective that our cloud provider (Amazon) meet and exceed these standards.
- Information security policies and processes
- Evergreen Life work to Cyber Essentials, the Data Security and Protection Toolkit and the Information Governance Toolkit.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
Evergreen Life have multiple stakeholders taking responsibility for this as part of the software development life cycle, including product managers, testers, and clinical sign off approval, all managed within our SDLC toolkit.
This includes visibility of all changes from the source code to release note, and various auditable approval safety gates as part of the release process. - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Evergreen Life have a robust risk management process. Patches are deployed as recommended by vendors in line with cyber security checklists. We subscribe to various alert channels, which include CareCert; to ensure that we are identifying potential vulnerabilities at the earliest possible opportunity.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- We respond immediately to our alerting channels, backed by enterprise grade security platforms which also alert and govern policies around patch deployment and the ability to guard against known vulnerabilities prior to a patch being deployed. Information on the systems in use is available upon request.
- Incident management type
- Supplier-defined controls
- Incident management approach
-
Evergreen Life follow the ITIL process for incident management, and the HSSI process.
Users are able to report incidents via telephone, email and web chat.
Incident reports are available either on request, or delivered as part of a contractual requirement.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
- NHS Network (N3)
Pricing
- Price
- £0 to £1.00 a person a year
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- Full access to the Evergreen Life PHR app and controlled access to pseudonymised data repository.
- Link to free trial
- https://www.evergreen-life.co.uk/download