Costain Limited

Digital Transformation through Building Information Modelling (BIM) & Management

Costain provides a complete digital Building Information Modelling (BIM) based transformation service, having successfully delivered change programmes for Highways England and several Utilities companies.
We provide services to determine client maturity, baseline their capability, road-map the 'as-is' and 'to-be' scenarios to create organisational Information/Decision papers and Business Case.


  • Driving productivity through Digital Transformation
  • UK BIM Framework / BIM Level 2 Implementation and Adoption
  • Implement ISO 19650-based Information Requirements (OIR, AIR, EIR)
  • Integration into company ISO 9001 Quality Management Systems
  • Organisation and Project BIM Maturity Assessments
  • Develop benefits analysis and business case (Green Book)
  • Create Organisation and Project digital delivery strategy
  • Procurement process improvement and supplier assurance
  • Supporting ISO 55000 Asset Management implementation
  • Setting the foundations for your Digital Twin


  • Improve productivity, delivery and quality of projects and asset data
  • Clear specification for information required from project delivery
  • Suppliers deliver consistent data into PMO and Asset Management systems
  • Benefit from best practice in information management and delivery
  • Assuring suppliers deliver the right data at the right time
  • Improve analytics and insight into projects through better information management
  • Compliance and certification to British and International standards
  • A Systems Engineering approach combined with Enterprise and Solution Architecture
  • Benefit from our experiences delivering data through BIM
  • Learn from our implementation of BIM in other HMG departments


£550 to £1,850 a person a day

Service documents

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G-Cloud 12

Service ID

7 6 2 4 6 2 1 9 2 9 1 6 9 5 6


Costain Limited Tim Ellis
Telephone: 01628842444


Planning service
How the planning service works
Our capability supports client creating and optimising its BIM and digital strategy ensuring you achieve Construction 2025 strategy targets. We provide a mature approach to BIM with landscape assessment, recommending changes and implementing practical, future-proof solutions.

We help you improve your people, processes, and online technology, ensuring there is a level benchmark in BIM understanding across the board and other stakeholders to maximise use of BIM and identify operational efficiencies. We will draw on our work for Critical National Infrastructure (CNI) clients alongside our own experience of using BIM in the delivery of major CNI projects.

Our approach follows previous successful BIM service delivery, including BIM Level 2 reporting to UK Government Cabinet Office, gathering evidence and rating performance and maturity against key performance indicators. Our action plans are informed by your business goals and existing maturity.
Planning service works with specific services


Training service provided
How the training service works
We follow long-term educational programmes (including strategic leadership and planning), functional (tailored to job families) and technical training.

Our award-winning Behavioural Management course (accredited by the Cambridge Center for Behavioural Studies, USA) has been delivered to numerous clients and is used to drive cultural behaviours and improve performance not only in safety but also in time, cost, quality and leadership. We use this approach when providing Information Modelling and Management training.
Training is tied to specific services

Setup and migration

Setup or migration service available
How the setup or migration service works
We understand that you may have already implemented a CDE – our service reviews existing implementations and opportunities to improve, through proposals for process re-engineering, automation, or integrations to maximise your return on investment. Our CDE development is flexible to your need, including toolsets for data, document, model, and geospatial management. We plan, specify, select and implement CDEs, integrate them with existing systems and have experience in proposing and implementing new environments, including the developed of bespoke solutions.
Setup or migration service is for specific cloud services

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
We adopt a Smart Delivery Platform (SDP) approach, having implemented it internally and for CNI clients. Our Data Insights team ensure that linked or embedded BIM information is captured, analysed, and empowered through SDP to unlock data-driven interventions and improvements

Our data analysts use data visualisations to understand interventions and mitigate risks to make better informed decisions. Our advisory service is informed from lessons learned and our award-winning approach to BIM implementation (BCI, BIM Show Live, ‘Be Inspired’, Esri Customer Awards, covering multiple contracts)

Security testing

Security services

Ongoing support

Ongoing support service

Service scope

Service constraints
We provide a consultancy service which is equally applicable to any appropriate BIM systems that the Customer may be using.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support calls are categorised by urgency and assigned with a corresponding priority, according to impact and severity. Priority is ranked on a scale of 1 to 4, where 1 is most critical. Response times are: Priority 1 - 1hr response, 4hr resolution Priority 2 - 2hr response, 8hr resolution Prioirty 3 - 24hr response, 48hr resolution Priority 4 - 24hr response, 168hr resolution Service times are 9.00am to 17.00 (UK time), Monday to Friday.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Support levels
Costain provides support and maintenance services, managed and certified to the ISO20000 Service Management standard. This ensures that we can focus on delivering value by being agile and flexible in meeting our clients service needs, whilst continually monitoring and improving our service provision. Our standard support times are 0900 - 1700 (UK), Monday-Friday and our service desk can be contacted via phone or dedicated gcloud email address ( All service staff are ITIL trained and we follow both the best practices set out by ITIL and required by our ISO certification. We provide: Mature Service Management process aligned with ISO2000 and ITIL; Service and contract management with dedicated service managers; Service level management and ability to work with clients to design services and define appropriate service requirements; Service management reports and KPI management; ESCROW services to ensure business and service continuity; Continual Service Improvements processes and reports. On-site support post-handover is based upon SFIA rates.


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)


£550 to £1,850 a person a day
Discount for educational organisations

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.