Jigsaw24

Jigsaw24 - iPhone & Apple Watch Managed Services for Cloud Solutions

If you’re looking to implement iPhone, iPad or other mobile devices, we can help with every stage of the rollout, from supply, configuration, installation, cloud management, training and support, ensuring minimal downtime and a positive experience for new users – all without putting strain on your internal tech team.

Features

  • Cloud hosted MDM solution tracking, managing and configuring your devices.
  • Advance replacement service to reduce user downtime
  • Warranty or repair service

Benefits

  • No requirement for in-house MDM knowledge
  • No requirement for Expensive dedicated Hardware
  • Dedicated logistics team to manage these services

Pricing

£10 to £30 per device per month

  • Education pricing available

Service documents

G-Cloud 9

762199613819521

Jigsaw24

Hannah Hally

0115 9707765

gps@jigsaw24.com

Planning

Planning
Planning service Yes
How the planning service works When making the decision to deploy mobile devices within your organisation, ensuring that the experience is smooth throughout the rollout stages is essentially. Jigsaw24 will work with the customer to understand the individual requirements from both an implementation and logistical perspective, to enabling the best use of those devices from all staff at different knowledge levels. This includes understanding the security protocols and restrictions needed for the organisation to be compliant with either its own or external regulations.
A full proposal and scope of work will be drawn up by our experienced team before any work begins with regular updates and inputs from the customer throughout the roll out and implementation journey.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works Full and bespoke training is available to customer's that choose to have this as part of their package. All training staff are full accredited and have years of experience in both the solution elements and the products that the cloud solution supports.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Moving to cloud services can be daunting prospect. Jigsaw24 are able to walk customers through the migration process and make this transition as smooth and painless as possible. Jigsaw24 are able to provide proposals and documentation to support that transition. Jigsaw24 have very experienced consultancy and technical staff that are able to work alongside the customer to address any concerns or individual circumstances that may be relevant to the migration.
A full time scope of work will be drawn up before any work commences and the customer will be advised at every stage as we work through the implementation process. Further to this, we offer full support options so that we can ensure the customer is fully supported following implementation.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works All works are fully tested during implementation and our technical staff will not sigh the project as complete until after the customer is completely satisfied and the solution is working as intended within the proposal documentation. All projects require a customer sign off before any works are invoiced.

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Jigsaw24 provide a service desk to support our cloud hosting solutions. All technical staff are fully accredited and experienced. The SLAs can vary depending on the specific terms of the support contracts.
Service availability SLA is 99.99%, support priority 1-4 basis with response times from 1hr to next business day.
The customer will have the initial escalation point with their account manager. A ticket will then be raised and a cloud support engineer will be assigned.

Service scope

Service scope
Service constraints Support options are flexible depending on the needs and requirements of the customer. Support can range from remote support as required, to full managed solutions with onsite staff in place permanently.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Monday to Friday: 8.30am to 6pm service desk
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Web chat is offered through the Jigsaw24.com website. Available to all users.
Web chat accessibility testing None, however, web chat functionality is available for assistive technology users.
Support levels Service availability SLA is 99.99%, support priority 1-4 basis with response times from 1hr to next business day.
The customer will have the initial escalation point with their account manager. A ticket will then be raised and a cloud support engineer will be assigned.

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Apple, Adobe, Jamf, Microsoft

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £10 to £30 per device per month
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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