Spacecraft Digital

Jadu CMS (Content Management System) - Accessible, Responsive Websites and Intranet, by Spacecraft

Simple-to-use content management and publication tools for non-technical authors and editors, with robust governance and workflow. Resilient, performance and affordable, with secure multi-tenanted hosting. Adherence to web standards and full support for responsive design means websites which are accessible to all users, on all devices.

Features

  • Market-leading vendor support for lower-cost websites
  • Up to five administrator and editor accounts
  • Visually design publishing workflows specific to your organisation's needs
  • Granular access controls, with audit trail and user login reports
  • Pluggable WYSIWYG editing tool with granular user access control
  • Create repositories for structured data and allow customer generated additions
  • Customisable components for embedding third party content into homepages
  • Visitor login and personalised landing pages based on stated preferences
  • Revert to previously saved versions from a content version library
  • International language content support for publishing non-English content

Benefits

  • Secure, extensible and affordable enterprise Content Management System
  • Accessible content, engaging functionality, robust workflow and governance controls
  • Secure and resilient multi-tenanted hosting
  • Quickly locate relevant content through powerful navigation and discovery tools
  • Engaging, feature-rich and personalised web experience
  • Platform built on open-source technologies
  • Remove reliance on technical staff through non-technical interface
  • Developer API for easy system modification and extensions

Pricing

£100 to £4700 per virtual machine per month

Service documents

Framework

G-Cloud 11

Service ID

7 6 2 1 6 1 9 6 0 0 4 1 2 2 0

Contact

Spacecraft Digital

Tina Neale

0116 222 7241

sales@jaducreative.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No.
System requirements
  • Internet Explorer (desktop 9+; Windows Phone 8.1)
  • Microsoft Edge (latest version)
  • Google Chrome (latest desktop version; iOS 7+; Android 4.x)
  • Mozilla Firefox (latest version
  • Safari 7+ (latest desktop version; iOS 7+)
  • Mobile Safari (iOS 7+)
  • Android Browser (Android 4.x)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 3 hours, Monday to Friday 8am-6pm excluding Bank Holidays.

We will respond within 1 hour for critical issues, 24/7.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing Online support web chat is provided using our own Jadu CXM platform. The CXM user interface is regularly tested with NVDA and JAWs
Onsite support No
Support levels We provide a single level of support, which is built into the monthly subscription cost. This provides an online help desk and ticketing system available 24/7 with telephone support during business hours (8am-6pm, Monday to Friday, except English Bank Holidays).

On-call engineers will respond to critical availability issues outside of standard business hours. Our support SLA is included in the terms of service document.

Our help desk is staffed with dedicated support engineers, with sysadmins, software engineers and other technical experts becoming involved to resolve support issues as necessary.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We perform all necessary setup tasks for the hosting environment and software. We can provide user training as part of a website implementation project; training is available through our Cloud Support service listing.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Online Videos
End-of-contract data extraction Support request
End-of-contract process A service plan can be cancelled at any time. When you do this, your Jadu Continuum platform becomes unavailable and all public-facing content/actions are taken offline – no further usage or subscription charges will apply. You will have access to your Jadu platform for export purposes only, for a further 30 days, following which all content and data will be deleted permanently. We are happy to provide professional services to assist with data migration at our standard day rates.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service N/a
Service interface Yes
Description of service interface Our modern interfaces are developed using the Pulsar user interface framework. The platform uses responsive web design to allow the same interfaces to adapt and be displayed on devices of different dimensions. This means that both desktop and mobile users can access the same features in the same place, giving a consistent experience across all a user's devices. The interface is tested using desktop screenreader software, and our text editor supports a variety of screenreaders including JAWS, VoiceOver, NonVisual Desktop Access (NVDA) and ChromeVox.
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing Additional testing has been undertaken to confirm that animated backgrounds in the software do not trigger seizure in individuals with Photosensitive epilepsy.
API Yes
What users can and can't do using the API The software supplies both a PHP and RESTful XML API.

The PHP API is fully functional, allowing both read and write of application data.

The RESTful XML API allows users with an authorised API key to access publically available content already published to the website.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation A broad range of settings can be adjusted from within the application user interfaces. Additional custom functionality can be developed to extend the core feature set.

Scaling

Scaling
Independence of resources We have designed the hosting platform with resiliency and scalability in mind. The platform is very flexible and can accommodate increase in user demand by introducing new compute and storage resources if required.

Analytics

Analytics
Service usage metrics Yes
Metrics types Server performance metrics
Reporting types Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Jadu Limited

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Other
Other data at rest protection approach Sensitive data is stored in an encrypted form in the CMS database. The locations sensitive data are held are known and reviewed annually. Passwords are stored as hashes created using an adaptive, one-way password hashing function.
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Support request
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network Traffic between various network tiers is restricted with the use of physical and local software firewall. Additionally where applicable TLS encryption (Version 1.2 or above) is utilised. Data exchange within various internal networks may use combination of IPSec VPNs, SSH, TLS or Encrypted RDP protocols.

Availability and resilience

Availability and resilience
Guaranteed availability We guarantee 99.9% availability excluding planned maintenance. Our SLA is contained within our terms of service.
Approach to resilience The network is resilient. Further information is available on request.
Outage reporting We use a set of internal (Nagios) and external (Pingdom) monitoring solutions which notify of any outages using dashboards, email alerts and SMS messages.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels The application user interface provides granular access control for CMS users. The user's experience of the publishing environment can be controlled at multiple levels:

- areas of the user interface they can access
- type of actions they can take while managing content
- areas of the site they can publish to
- type of content they can create
- workflow they submit their content to for review after changes have been made

User permission management and workflow management are carried out via the application user interface. Individual users can be temporarily disabled when necessary.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS International
ISO/IEC 27001 accreditation date 7/11/16
What the ISO/IEC 27001 doesn’t cover The software, platform management and support aspects of this services are covered by our ISO 27001 accreditation. Hosting is covered by our infrastructure suppliers' ISO 27001 accreditation.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards ISO 9001:2008
Information security policies and processes We follow a security policy approved and externally audited as part of our ISO27001 accreditation. A copy of the policy is available upon request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Initial service configuration is committed to GIT repositories. Any future configuration changes are first tested on DEV systems from where they are deployed to UAT and finally after customer approval to LIVE.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Our sysadmin team members are subscribed to various vulnerability publishing lists e.g. cve.mitre.org. Any published and relevant vulnerabilities affecting the application stack are carefully reviewed. If a vulnerability is discovered that affects any of the stack components and a vendor patch is available Jadu will attempt to contact the customer to establish a suitable time for updating the affected software. If customer data or reputation is at risk and customer is unreachable within a reasonable time window we will apply the patch in emergency immediately.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We uses internal and external monitoring systems to monitor server health in real time. Our hosting platform is also protected by a web application firewall which protects web application behind it from various web attacks (e.g. SQL injection or cross site scripting). The infrastructure is constantly being monitored by an IDS solution provided by AlertLogic where any suspicious network activities are analysed by a AlertLogic engineers and if confirmed to be malicious by default the offending IP will get a default 24h shunt.
Incident management type Supplier-defined controls
Incident management approach An incident will be reported via portal or telephone, or identified by our service desk team. The service desk team will analyse the incident and gather as much information as possible from log files, investigations etc and will at the same time make senior management aware of the incident and escalate appropriately in accordance with our defined escalation procedures Following an incident, a report will be compiled and shared with the customer and any further actions clearly identified. All incidents are reviewed by our security council quarterly and this process is subject to external audit via our ISO27001 accreditation.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £100 to £4700 per virtual machine per month
Discount for educational organisations No
Free trial available No

Service documents

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