CyberSpectrum Ltd

Online eLearning Management Service

CyberSpectrum provide customers with a online e-learning management service solution. We have experience of delivering online e-learning management services using a broad range of technologies and across a spectrum of sectors/disciplines. We provide online e-learning management service solutions from design, through development into delivery and will also support in-service.


  • Stakeholder engagement in online elearning management service provision.
  • Assessment of online elearning management service solution.
  • Requirements capture for online elearning management service solution.
  • Design of online elearning management service solution.
  • Development of online elearning management service solution.
  • Delivery of online elearning management service solution.
  • Continual development (DevOps) of online elearning management service solution.
  • In-service support to online elearning management service solution.
  • Change management support to in-service online elearning management service solutions.
  • Business continuity assessment.


  • Continual stakeholder engagement to provide best service solution possible.
  • Provide a modular online elearning management service cost model.
  • Scalability - increase or decrease as required and at pace.
  • Flexibility-ability to use different technologies and programming languages together.
  • Better uptime compared to traditional hosting solutions.
  • Value for money based against traditional solutions.
  • Reduced local infrastructure investment and maintenance.
  • Continual development and evergreening of online elearning management service solution.
  • Data is secured to an advanced security standard.
  • Enables faster disaster recovery of services.


£28000 per instance

Service documents


G-Cloud 11

Service ID

7 6 2 0 0 4 0 9 7 5 2 7 6 2 6


CyberSpectrum Ltd

Chris Barnard


Service scope

Software add-on or extension
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Mobilisation constraints apply, Support response times, Within 1 x business day. Business day being Mon-Fri. Excluding Bank Holidays.
System requirements
  • SyOps must be signed and adhered to by all users.
  • All details of requirements are contained within the SyOps.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Our standard response time is 30 minutes Monday- Friday, 09:00-17:00. Out of hour questions will be responded to within the next working day. If the customer requires specific response times outside of these, they are negotiable.
User can manage status and priority of support tickets
Online ticketing support accessibility
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
Subject to individual buyer contracts.
Support available to third parties

Onboarding and offboarding

Getting started
User documentation will be made available, on and off line. The system contains a help function providing users with FAQ's, basic and comprehensive user instructions.
Service documentation
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Through CyberSpectrum's Quality Management System, we are committed to building and enhancing our service to clients through knowledge transfer with our clients/customers. This knowledge transfer includes the physical transfer of data and information as well as training and knowledge passed on from CyberSpectrum.
End-of-contract process
As well as the data, information and knowledge transfer there is a clear end of contract sign off process. This includes, if required by the client, a final report and verbal briefing as well as confirmation by the client that all services have been accepted/agreed. This is all included in the contract.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Full, partial or no replication of service, depending on buyer requirements.
Service interface
Customisation available
Description of customisation
Full, part or none of the service can be customised by the supplier under buyers direction.


Independence of resources
Dedicated resource allocation


Service usage metrics
Metrics types
User access, capacity, up time
Reporting types
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
On request
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
SLA, subject to individual contract and need as required. Available on request.
Approach to resilience
Dual site resilience within a List X organisation, exceptional physical security and compliance with industry standards.
Outage reporting
Primarily email alerts dependant on the service solution.

Identity and authentication

User authentication needed
User authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Management interfaces and support channels will be in dedicated zones, thus separating the different channels to prevent access to the management areas from the client access channels and vice versa. there will be controlled access to the physical system, located in a List X facility, to prevent unauthorised devices being attached. Management staff will have the correct security clearances prior to being given access to the system. Management access will be locked down to allow only management tasks to be conducted, searching of and access to the client's data, including email, will not be allowed from management devices and accounts.
Access restriction testing frequency
Less than once a year
Management access authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
Annual system penetration testing, annual auditing of security policies and procedures. Staff induction, includes security awareness briefings. Continual reinforcement of policies from security leads within the company.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
CyberSpectrum follows the ITIL process, ensuring that the assets required to deliver services are properly controlled and that accurate and reliable information about the assets is available when and where it is needed. This includes: Ensuring that assets under the control of the IT organisation are identified, controlled and properly cared for throughout their lifecycle. Identify, control, record, report, audit and verify services and other configuration items (CIs). Ensure the integrity of CIs and configurations required to control the services through configuration management system (CMS). Maintain accurate configuration information. Support efficient and effective service management processes.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
See ISO 27002 for full details.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Dedicated IDS/IPS combined with multiple layers of security.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Pre-defined process in place for common events. Users report by multiple paths. Incident reports produced post incident and distributed to all users.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Connected networks
Public Services Network (PSN)


£28000 per instance
Discount for educational organisations
Free trial available

Service documents

Return to top ↑