Nexus Open Systems Ltd

Nexus Skype for Business Services

Nexus Skype for Business Consultancy Services are designed to provide transparent and consistent pricing for resource based cloud engagements. Skype for Business is an enterprise-ready Unified Communications platform for which Nexus provide a full range of consultancy services including: Solution Design; Deployment; Maintenance; Training and Support.

Features

  • Pre-sales consultancy, analysis and strategic solution guidance
  • Planning, deployment, migration, transition and training services
  • Infrastructure, hardware and end point device consultancy
  • Technical support through Retained Technical Services and Assurance packages
  • Proactive and reactive support providing 24/7 cover
  • Best practice system configuration services
  • System maintenance and quality health check services
  • Project and programme management for deployments and upgrades
  • Product customisation and business system integration
  • Bespoke software application development

Benefits

  • Single organisation for all your Unified Communications requirements
  • Support for your entire business critical Unified Communications systems
  • Reduce total spend on telephony hardware, maintenance and support
  • Microsoft Gold Partner and system integrator with extensive solution experience
  • Microsoft certified Engineers, Consultants and Trainers
  • On demand access to expertise providing a flexible service
  • Provision of clear and concise unified communications strategies
  • Hand holding, consultancy and support through deployments and upgrades
  • Ensure that Return on Investment is maximised for your deployment
  • Flexible technical support services tailored to your organisation

Pricing

£450 to £1100 per person per day

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

7 6 1 9 2 7 9 1 3 1 8 9 5 8 8

Contact

Nexus Open Systems Ltd

Chris Goodwill

01392 205095

sales@nexusos.co.uk

Planning

Planning service
Yes
How the planning service works
Skype for Business Planning Services from Nexus can help your organisation evaluate and plan your cloud based Microsoft Skype for Business implementation.

Nexus can help organisations with the first phase of any unified communications project by offering consultancy and analysis services to define business requirements and goals, assess the infrastructure and design a flexible architecture.

Skype for Business can resolve many different business challenges. Our qualified and experienced Skype for Business consultants can help organisations to plan and manage entire projects or simply assist in-house IT teams to identify their approach and strategy. We can outline all of the computer hardware, data storage, software licensing, development, hosting and deployment services which organisations might need to meet their objectives.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Microsoft Skype for Business

Training

Training service provided
Yes
How the training service works
Investment in IT can be rendered useless if your employees are not equipped with the correct skills to utilise the technology. We can customise our Microsoft Skype for Business deployment and training programmes to suit the operational and budgetary restrictions of any organisation.

We know how critical it is to have stable IT systems that integrate with your day-to-day business processes. Efficiency is an essential part of a successful organisation and it's a proven fact that effective Skype for Business unified communications training not only equips individuals with the skills to be more productive, but also promotes confidence and loyalty. Your most valuable asset is your skilled workforce.

Nexus offer IT training courses and certification programmes catering for Skype for Business engineers, designers, developers, administrators and end users.
Training is tied to specific services
Yes
Services the training service works with
  • Microsoft Skype for Business
  • Microsoft CloudPBX
  • Microsoft Phone System

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Nexus employ a team of Microsoft Skype for Business-certified engineers, consultants, training instructors, developers and project managers who can help you to plan the migration of telephony services to the cloud utilising Skype for Business and any related technologies.

We can take care of your entire Microsoft Skype for Business migration, installation or upgrade project whether it’s on-premises, in the cloud or a hybrid deployment — or simply provide assistance, training and technical advice.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Microsoft Skype for Business
  • Microsoft CloudPBX
  • Microsoft Phone System

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Best practice configuration, quality assurance and performance testing are at the heart of the deployment services Nexus provide for Microsoft Skype for Business.

When Microsoft Skype for Business is installed and configured correctly, it can scale to power feature communications and collaboration solutions for small- and medium-sized organisations to the largest of international global brands.

Through industry recognised training and certification, combined with real-world deployment experience, our Skype for Business team can pass on the latest best-practice configuration and deployment methodology to make your Skype for Business project deliver positive outcomes and results.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Nexus offer a comprehensive Microsoft Skype for Business technical support service. You can rest assured that we can help you at every stage of your unified communications project. We supply a number of support and maintenance and managed IT services to protect your Skype for Business investment.

Nexus deliver a comprehensive range of IT support and maintenance services supplying over 1,000 small, medium and enterprise-sized customers throughout the UK, 24 hours a day, 7 days a week. We have a series of support and maintenance options including:

UC Assurance
Retainer contracts
24/7 Technical Service Desk and Remote Support

Service scope

Service constraints
Delivered 8am to 6pm Monday to Friday
Remote environment health checks and reports
Remote patch management for UC platform and Media Gateways
Remote configuration changes

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard SLA is for 2 hours response for Critical issues; 4 hours response for Major issues and 8 hours response for Minor issues.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
None as yet
Support levels
Support Levels: Basic - Service Desk Facility; Incident & Problem Management; Dedicated Account Management; Third Party Liaison; Escalation Procedure; Remote Support; Access to Customer Portal. Standard - Service Desk Facility; Incident & Problem Management; Dedicated Account Management; Third Party Liaison; Escalation Procedure; Remote Support; Access to Customer Portal; Service Level Agreement; Remote Monitoring & Alerting. Advanced - Service Desk Facility; Incident & Problem Management; Dedicated Account Management; Third Party Liaison; Escalation Procedure; Remote Support; Access to Customer Portal; Service Level Agreement; Remote Monitoring & Alerting; Annual IT Strategy; Monthly Remote Health Checks; Proactive Monitoring & Alerting; On-site Support. Support cost: Pricing is dependant on customers infrastructure and environment A dedicated Technical Account Manager is assigned to each customer and our Service Desk team includes Cloud Support Engineers.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£450 to £1100 per person per day
Discount for educational organisations
Yes

Service documents

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