W3Partnership Limited

Smarter Integration SaaS

Smarter Integration is an innovative AWS-cloud offering from W3Partnership, designed to provide a fully managed integration capability for systems integration. Smarter Integration provides a faster, efficient, managed solution that offers customers a service which can be managed by W3Partnership or self-service via a GUI interface. A true cloud service.

Features

  • Hosted solution
  • Message integration application
  • Cloud services
  • Data Migration
  • PAAS
  • B2B Capibility
  • Service delivery
  • 48hr Digital Integration
  • Services to provide data integration
  • API development

Benefits

  • Fast 48hrs set up cloud integration platform
  • Managed via intuitive Graphical user interface
  • Fully cloud enabled solution and services
  • Pre configured integration patterns provide all
  • Bundled price for simple procurement
  • Pre built integration patterns simple to use
  • Support for SOAP / REST / JSON services
  • Conversion between different protocols, File, FTP, HTTP, REST, JMS, MQ

Pricing

£300 to £1100 per unit per day

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

7 6 1 5 9 4 1 3 6 4 9 6 1 8 2

Contact

W3Partnership Limited

Stephen Gordon

08458685041

info@w3partnership.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to The Smarter Integration cloud platform. Using the Cloud infrastucture based on Amazon Web Service as built and hosted by W3Partnership
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints The service is available only on Amazon Web Services platform. It is fully secured and avaible 24 hrs 365 days per year
System requirements
  • IBM software IIB and MQ
  • Mulesoft Anypoint software
  • Enterprise Service Bus

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Full support services are provided as standard via the W3Partnership Service Desk. The Service Desk is open Mon-Fri 07:00-17:30 and is manned by 1st/2nd line support engineers. The service desk has direct escalation to the operations team where full 3rd line support is provided. Weekend support is available as well as full out of hours support is also provided for all P1 and P2 incidents with clear escalation paths. We also provide additional support services such as O/S and application monitoring, server support, patch management, managed backup, and managed DR services
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AAA
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Full support services are provided as standard via the W3Partnership Service Desk. The Service Desk is open Mon-Fri 07:00-17:30 and is manned by 1st/2nd line support engineers. The service desk has direct escalation to the operations team where full 3rd line support is provided. Full out of hours support is also provided for all P1 and P2 incidents with clear escalation paths. We also provide additional support services such as O/S and application monitoring, server support, patch management, managed backup, and managed DR services. Pricing is provided either per server or as a flat service fee depending on the size of the environment. All customers are allocated a service delivery manager who is responsible for ensuring the smooth delivery of the service, acts as an escalation point for all incidents, and provides full monthly service reporting.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Our services are simple to consume requiring only a browser (and in the case of VMware vCloud a small plug in to be installed. New customers are asked to provide us with a list of authorised contacts and permission levels with whom we can engage and those nominated individuals are provided with documentation and if need be training on how to contact us for support, how to access the ticketing and monitoring portals and how to use VMware vCloud. Included in the package is technical days to be called off to configure and install all software and create intergartion "Patterns"
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Email
End-of-contract data extraction The customer is able to take copies of all data it requires at the end of an agreement term. Please see section 9.4 for details of the data migration process. Additionally if the customer wishes to have copies of the virtual machines for deployment for example into another cloud, these can be securely exported in the OVF format via SSL. ISO images can also be securely downloaded via SSL
End-of-contract process The customer is able to take copies of all data it requires at the end of an agreement term. Please see section 9.4 for details of the data migration process. Additionally if the customer wishes to have copies of the virtual machines for deployment for example into another cloud, these can be securely exported in the OVF format via SSL. ISO images can also be securely downloaded via SSL

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems Linux or Unix
Designed for use on mobile devices No
Service interface Yes
Description of service interface Smarter integration also provides a graphical user interface which will provide IWM with a robust tool for monitoring system performance, user rights for the platform, statistics related to ongoing performance and ability to raise service tickets.
Accessibility standards WCAG 2.1 AAA
Accessibility testing Service is based on AWS and supports standard assistive technology
API Yes
What users can and can't do using the API All actions that you can perform by the GUI can be achieved via API.
API documentation No
API sandbox or test environment No
Customisation available Yes
Description of customisation GUi Interface can be customised. Also services can be instaniated by the users via the GUI

Scaling

Scaling
Independence of resources Storage is sold based on fixed IOPS, meaning performance is guaranteed irrespective of other user requirements. We can also provide dedicated virtual and bare metal resource for customers who want to further protect their environment.All customers pay for reserved bandwidth. AWS will monitor shared inbound connections at our peering level. If a customers usage becomes unusually high we will be alerted. Where necessary customers traffic will be restricted or black holed (in a DDoS attack) to protect our other customers bandwidth requirements. DDoS service options, both Layer 3/4 and Layer 7, are available as chargeable services should customers require.

Analytics

Analytics
Service usage metrics Yes
Metrics types We will provide data related to transactions per minute per minute/ hour. Number of tranactions failed and details on failures. User logon details and usage. Other data will be provided in relation to number of instances, network bandwidth and HTTP request and response status.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Other
Other data at rest protection approach SAN storage encrypted at rest. Customer can use own encryption at the OS level
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach The data can be exported via the Smarter Integration Grahic User interface. Using the GUI the administrator can download all relevant customer data and user data. The client can also export reports and other relevant data.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network Virtual Private Networks, Dedicated firewall contexts.
Private WAN service.

Availability and resilience

Availability and resilience
Guaranteed availability W3Partnership offer a 99.99% availability SLA on all components up to the OS. Service credits will be offered as refund for unacceptable levels of availaibility
Approach to resilience All components have been built in fully resilient pairs. With fully resilient networking links between all components and to external third parties, including multiple ISPs. For host availability Carrenza use VMware’s HA failover for redundancy.
Outage reporting All infrastructure is monitored on the network 24/7. Should there be an outage monitoring alerts are sent to the W3Partnership operations team via e-mail and SMS.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Only authorised contacts are granted access rights to W3Partnership allowing them to connect to the secure VPN to manage their service. The Service Desk for support will only accept requests from authorised contacts. Communication with anybody at Carrenza will need to be pre-approved by a known individual in writing
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 LQRA
ISO/IEC 27001 accreditation date 5/4/2018
What the ISO/IEC 27001 doesn’t cover A.14.2.1 Secure development policy (NEW) and A.14.2.7 Outsourced development
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Not disclosed
PCI DSS accreditation date Not disclosed
What the PCI DSS doesn’t cover Not Disclosed
Other security certifications Yes
Any other security certifications
  • Cyber essentials
  • ISO 27001-2013
  • PSN & Offical

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards CSA CCM version 3.0
Information security policies and processes "Information Security Policy
Acceptable Use Policy
IT Access Control Policy
Asset Management Procedure
Change Management Policy
Clear Desk and Screen Policy
Document Control and Records Management
Incident Management Procedure
Information Control, Classification and Exchange Policy
Internal Audit Procedure
Media Handling and Disposal Policy
Mobile Devices Policy
Physical Security Policy
Risk Management Procedure
Supplier Security Policy
Supplier Management Procedure
Work from Home Policy
Other relevant policies"

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Change management is performed for all changes at Carrenza. All non-standard changes must be pre-authorised by going through a peer, senior and CAB approval process. Standard changes are created in template form and are approved in CAB before being implement into change controls.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach W3Partnership run an internal penetration test once a week. All reported vulnerabilities that are reported are categorised into priority depending on the severity and a case is logged with the operation team who will fix the vulnerability under the time frames dictated by W3Partnership security standards. This conforms to the PCI-DSS standard.W3
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach W3Partnership have a protective monitoring system where all logs are centralised and checked on a daily basis for security breaches using several key search filters. Alerts are sent out for high risk activity and are pro-actively responded to by the operations and security teams. This conforms to the PCI-DSS standard.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach W3Partnership operate an ITIL aligned incident management process with associated procedures for security related incidents. The process has a clearly defined governance framework, including roles & responsibilities, clear policies and associated KPIs. This process conforms to PCI-DSS.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

Pricing
Price £300 to £1100 per unit per day
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Upto 1 month POC free of charge with an agreed scope limited to one integration work stream. After one month contract term is 12 months.

Service documents

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