Empowering Communities

Night Time Economy Case Management System

Our Night Time Economy Case Management System gives power to the practitioner to securely share information individually, locally, cross border or nationally. It can be used as a stand alone case management system or a multi-agency sharing or search tool to complement legacy systems.


  • Single agency and multi agency solutions through tasking and collaboration
  • Serious and organised crime, nominal, offender, crime groups
  • Protecting vulnerable people multi-agency safeguarding, MASH, troubled families, domestic abuse
  • Automated notifications and updates to practitioners
  • Ability to add Multiple Profiles and build own risk assessments
  • Scheme specific risk assessments and electronic forms functionality
  • Wheel Assessment functionality and ability to instigate Live online Meetings
  • Performance reporting and statistics and mapping capabilities
  • Compatible with other systems with the ability to integrate information
  • UKAS ISO27001: 2013, Cyber Essentials, Cyber Essentials+ accredited service


  • Work from anywhere, home, office, mobile, partner agency
  • Work across organisational boundaries easily and safely
  • All your work in one place unlike other collaboration tools
  • Secure accredited cloud service you and your partners can trust
  • Fast to adopt and easy to use, flexible user management
  • Easy to add, remove and change services like cable TV
  • Excellent service support with experienced adoption service
  • Proven solutions and features built with customers
  • Lower total cost and risk than alternatives and substitutes
  • High quality service delivered by employee owners without large overheads


£7400.00 per instance

Service documents

G-Cloud 11


Empowering Communities

Gary Pettengell

01493 858768


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints We don't currently have any constraints.
System requirements
  • Use of web browser that supports TLS 1.2 and above
  • Internet connection

User support

User support
Email or online ticketing support Email or online ticketing
Support response times The Helpdesk Support Team can answer most questions or resolve most issues a first contact. Where a question or issue cannot be resolved immediately a ticket is created on our Helpdesk system with an assigned number and priority category which is agreed with the customer. The Helpdesk service is included in the all inclusive annual subscription fee. It is staffed between 0800 - 1700 Monday to Friday, excluding Bank Holidays. Tickets are monitored out of hours.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Support levels are included in the annual subscription. Telephone support between 8am - 5pm Monday-Friday (excluding Bank Holidays). Monitored email support Based on the assigned priority level of your log, Empowering-Communities Technical Support will take appropriate action to resolve your question/issue. That is, given the priority level, here's what we will do: Priority Action To Be Taken: . P1 Empowering-Communities Technical Support will work on the log full-time, including 
evenings and weekends, until it is resolved or an appropriate workaround is found. 
 . P2 Empowering-Communities Technical Support will work on the log full time during normal business hours until it is resolved or an appropriate workaround is found 
 . P3 Empowering-Communities Technical Support will work on the log during normal business hours. We will try to resolve the log within 3 days. 
 . P4 Empowering-Communities Technical Support will work on the log during normal business hours. We will try to resolve the log within one week. 
 Escalating Your Issue: Empowering-Communities Technical Support has an Alert system in place, based on your log's priority level, that assures that your incident will receive proper attention by the appropriate people as well as other Empowering-Communities departments.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide a consultation service which is included in the on-boarding process. This involves us meeting with key stakeholders and their partners so that we fully understand their vision and aspirations. We also look at what management reports will be needed. This process is carried out on and off site. Onsite training is provided to 'system' champions. User guides, webinars and video tutorials are all included in the on-boarding package.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Customers have three options once their contact comes to an end as described in their Service Level Agreement:

1. Ask for all data to be deleted
2. Keep all data hosted on our secure infrastructure
3. Export data to a suitable format. (This requires consultation due to the complexities of the data)
End-of-contract process All Empowering-Communities solutions are based upon a non-commercial, all inclusive package. As a not for profit social enterprise we do not believe in long term contracts. At the end of your contract your data can be deleted of exported. We have never charged for this but to reassure our customers the contract states we will not charge any more than £5,500 for this service.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service No Differences - We use Bootstrap as our css template which is built for mobile first.
What users can and can't do using the API Buyers will be supplied with full API Documentation which includes how to set up the service.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation As E-CINS is a national system most parts of the application have to be nationally generic. There is the ability however to create your own forms/assessments within the system to make it relevant to the work you carry out locally.


Independence of resources The back-end IT infrastructure has been designed to allow quick and easy scaling of the system. There are load balancers in place to ensure system availability at times of high usage.


Service usage metrics Yes
Metrics types Each month managers are sent a report showing active users within their team and their last login date.

Within the system itself users have the ability to produce reports on how the system is being used down to a team/user level.
Reporting types
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach E-CINS has a built in statistics and exports section. Within this section users can enter their search criteria to view data both on the screen (sometimes with graphs) and then also with the option to export it to CSV file.

We also work closely with customers to create bespoke custom exports. Once a custom export have been created the relevant users have access to their own section were they can run their own exports on demand.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability From our SLA: System Availability: We aim for 99.9% uptime and so far have achieved this. We also have a service level agreement with our data centre providers who also aim for 99.9% uptime. The Customer has the right to terminate the agreement if the staff based functions outlined in this agreement are not carried out as agreed in this agreement and only after evidence of poor performance has been given to the Service Provider on at least 3 separate occasions and the Service Provider has been given every opportunity to resolve the situation.
Approach to resilience Information is available on Request.
Outage reporting Empowering-Communities would notify users by utilising Email Alerting.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Yes, assured by independent testing of implementation
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 The Certification Group Limited
ISO/IEC 27001 accreditation date 12/12/2016
What the ISO/IEC 27001 doesn’t cover Nothing
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Cyberessentials
  • Cyberessentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes As Empowering-Communities applications such as E-CINS and EC Connect are used to process Police and Government protectively marked information our Infrastructure has to meet certain security standards and is required to undergo stringent security audits. In relation to the Police Service these are done as part of Police Assured Secure Facility (PASF) audits. As the data processors Empowering-Communities have implemented an Information Security Management System (ISMS) which includes an accreditation document set describing how Empowering-Communities has implemented the above measures and other controls, e.g. Incident reporting. This is known as a Risk Management and Accreditation Document Set (RMADS) As part of the RMADS, Empowering-Communities provides technical assurance that their solution is secure by undertaking a formal penetration test. Empowering-Communities employ the services of a specialist CISSP, CCSP security advisor with experience of working within the business area of the Home Office, Police, Border Force and Security services. Empowering-Communities maintain security associated documentation and processes to assist and support audits and information security assurance processes. This includes: Staff vetting to NPPV Level 3 Penetration tests are undertaken in line with the CESG CHECK Scheme. Participation and support of the National E-CINS Security Working Groups (SWG)

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach A full configuration and change management process has been developed as part of our ISO27001:2013 accreditation. This includes separate systems for development, testing and production.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach A full vulnerability management process has been developed as part of our ISO27001:2013 accreditation. Automatic emails and alerts are received to inform of the discovery of new vulnerabilities. These alerts are from recognised vulnerability management sources such as OSSIM, OTX and Qualys.
Standard patches are installed on monthly basis, with a process for implementing emergency patches quicker.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Empowering-Communities utilise the AlienVault USM (Unified Security Management) platform to cover all 12 Protective Monitoring Controls (PMC) needed to achieve GPG 13 compliance.We have put in place a number of applications to interactively monitor and alert on IT infrastructure and network status.E-CINS has Comprehensive Network Protection. The E-CINS network is constantly monitored and undergoes frequent threat assessments to ensure data protection.We also have an Intrusion Detection System (IDS) and Intrusion Prevention System (IPS) that monitor network traffic for malicious activity. A DDOS monitoring facility is also used within our Datacentre.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach A consistent and effective approach is applied to the management of information security incidents. Responsibilities and procedures are in place to handle information security events and weaknesses effectively once they have been reported.
Where evidence is required, it is collected to ensure compliance with legal requirements.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £7400.00 per instance
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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