Fordway

Cloud Intermediation Services

Fordway’s Cloud Intermediation Service (CIMS) is designed to assist customers in assessing, planning, transforming and migrating their infrastructure, partially or wholly across to a public cloud environment utilising Fordway’s own cloud services as a stabilising intermediary where and when appropriate.

Features

  • Tailored service aligned to the customer’s strategic requirements.
  • Due diligence on existing customer’s infrastructure, applications and support structure.
  • Strategic, technical and migration design for a cloud based solution
  • Supplier engagement and tendering
  • Migration design and planning
  • Cloud intermediation hosting services for stabalisation of services
  • Service Management integration (including service desk automation)
  • On-going management, monitoring and reporting of multi supplier environments
  • Skill assessment and development of staff to transition to cloud

Benefits

  • Mapping of existing IT provision including infrastructure, processes and skills
  • Transformation of services to be cloud ready
  • Transferring services to the most appropriate hybrid model
  • On-going management of cloud based services
  • Continuous service Improvement
  • Aligned to best practice frameworks such as ITIL and SFIA
  • Adoption of standards such as ISO27001 and ISO20000
  • Experience in government, health and private migrations

Pricing

£300 to £1250 per person per day

Service documents

G-Cloud 10

760845830901211

Fordway

Richard Blanford

01483 528200

sales@fordway.com

Service scope

Service scope
Service constraints No
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Fordway provide a standard SLA that details response times which can be tailored to customer needs.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Fordway has a standard SLA that details response times which can be tailored to customer needs.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Fordway have an on-boarding process for this services as it requires detailed configuration information and implementation of interfaces. The on-boarding process will be subject to a project framework in which full testing, pilot and handover will be tasked. This will include training of users and system administrators. Process requirements are detailed in the Service Description.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Fordway have an exit procedure with which we work with the user to exit or migrate away from this services, depending on the configuration of the solution. This exit procedure will include any data, performance statistics and service records as described within the contract, along with any associated costs. Process requirements are detailed in the Service Description.
End-of-contract process Fordway have an exit procedure with which we work with the user to exit or migrate away from this service, depending on the configuration of the solution. This exit procedure will include any data, performance statistics and service records as described within the contract along with any associated costs. Process requirements are detailed in the Service Description.

Using the service

Using the service
Web browser interface Yes
Using the web interface Supported browsers:
• Internet Explorer 7
• Internet Explorer 8
• Internet Explorer 9
• Internet Explorer 10+
• Microsoft Edge
• Firefox
• Chrome
• Safari 9+
• Opera
Web interface accessibility standard None or don’t know
How the web interface is accessible Accessible from any supported browser, supports HTML5 and all connections secured through https/SSL/TLS.
Web interface accessibility testing Supports all assistive technologies supported by the base browser
API Yes
What users can and can't do using the API The API is accessible through the customer portal. Users can:
1) Start and suspend provisioned services
2) Provision new instances under an existing agreement
3) Check performance and utilisation of instances or groups of instances
4) Check consumption for billing
5) Log, track and manage Incidents, Service Requests and Change Requests
6) Instant Message/web chat with Fordway Service Desk and other staff
API automation tools
  • Chef
  • OpenStack
  • Puppet
API documentation Yes
API documentation formats
  • HTML
  • PDF
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources Each customer has guaranteed resources which are assigned and allocated when the agreement is set up
Usage notifications Yes
Usage reporting
  • API
  • Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Memory
  • Network
  • Number of active instances
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • All elements including files, data, virtual machines images, databases
  • Application specific backup for most major applications
  • Snapshot recovery for immediate data restoration
  • Backup data copied to second datacentre
Backup controls Users can recover data from snapshots through the Customer Portal, alternatively data restoration can be requested through Fordway's Service Desk
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks Disclosed on request.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network Disclosed on request.

Availability and resilience

Availability and resilience
Guaranteed availability Fordway provide a standard SLA, dependent on the service resilience purchased, with availability up to 99.95% measured annually; 99.9% any quarter. Fordway recompense users with a credit of 2.5% of the monthly service contract value for each working hour the service has not met the SLA, up to a maximum of 20% of the monthly service charge.
Approach to resilience All elements of this service are operated and secured to ISO27001 under Fordway's existing certification. Fordway CIMS can be hosted on any 3rd party cloud provider and managed by Fordway, the level of service resilience is defined by the client dependent on the business criticality of the services to be hosted and is agreed with Fordway as part of the service onboarding.
Outage reporting The service operates under Fordway's standard SLA and any service outages will be reported as per the SLA, which will be tailored to the customer's requirements. SLA performance and outage are reported into the Customer dashboard, email alerts can be configured where requested or required by the client

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels By customer request. Customers gain access to manage services through the Customer Portal, management interfaces are not normally exposes to clients. There are no restrictions on support channels.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ISOQAR
ISO/IEC 27001 accreditation date 14/03/2016
What the ISO/IEC 27001 doesn’t cover Statement of Applicability disclosed on request.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Cyber Essentials
  • Cyber Essentials Plus
  • N3 – Annually maintain the IGSoC
  • PSN Code of Compliance and Practice for Fordway PSN IaaS
  • PSN Code of Compliance and Practice for Fordway PSN PaaS
  • PSN Code of Compliance and Practice for Fordway PSN DaaS
  • G-CLOUD

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes All security management and reporting is defined by and run to Fordway's ISO27001 procedures, which are externally audited for compliance.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Fordway change and configuration process aligns with ITIL v3.0 and ISO27001 and ISO20000.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Fordway's risk management aligns with ISO27001.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Fordway's security incident and event monitoring conforms to ISO27001 and DPA requirements. Any incident will be assessed for risk and prioritised accordingly.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Fordway's incident management process complies to ISO27001:2013 and aligns to ITIL best practice and ISO20000. Incident management and reporting is defined within Fordway's standard SLA and tailored to customer requirements.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used Hyper-V
How shared infrastructure is kept separate A defined security domain ('bubble') or number of domains, as appropriate, is created for each client, allowing client-specific security policies to be set up. The security domains can span multiple datacentres. Each client's instances are then configured in the security domain.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £300 to £1250 per person per day
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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