Learning Pool Ltd

Custom-built e-learning content

Our highly-skilled and experienced content development team work with customers to deliver interactive e-learning that enables them to maximise the engagement and impact of the module. Our in-house team can develop e-learning in a number of tools including our own Adapt solution and Storyline, Captivate, Camtasia and Elucidat.


  • Mobile Responsive
  • SCORM compliant
  • Bespoke solutions that are engaging and relevant
  • Flexible to meet your business and learners needs
  • Centred on learning objectives
  • Containing information from Subject Matter Experts
  • Graphically Rich
  • Agile Approach to Project Methodology
  • Unlimited user and admin support


  • Easily engages through media- video animation and graphics
  • Easily modify the content using Adapt or other tool
  • Can compliment classroom training for a blended approach
  • Can be created quickly and easily
  • Engaging for users to increase knowledge retention
  • Easily tracked and monitored for reportability


£8000 to £100000 per instance

  • Education pricing available

Service documents

G-Cloud 9


Learning Pool Ltd

Lyndsay Dare

0207 101 9383


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Our off the shelf catalogues are SCORM 1.2 compliant, therefore the organisation would require an LMS that is compatible with SCORM output.
System requirements
  • Entirely SaaS based, requires a working supported browser
  • Browsers - IE9+, Firefox4+, Chrome11+, Safari5+, iOS, Android
  • Client-side Javascript enabled for admin pages
  • Computer - Windows Vista/Windows 7 or above
  • Computer - MacOS X 10.5 or above, Modern Linux variant
  • Provides HTML5 output
  • Cookies only store session information

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Cases are subject to established service levels: Level 1: Response within 30 minutes Level 2: Response within 1 hour Level 3: Response within 6 hours Level 4: Response within 12 hours. Our helpdesk is open 7 days a week.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing We are currently testing web chat with assistive technology users and will release this to our customers by late 2017.
Onsite support Onsite support
Support levels Cases are subject to established service levels:
Level 1: Response within 30 minutes
Level 2: Response within 1 hour
Level 3: Response within 6 hours
Level 4: Response within 12 hours

Our helpdesk is open 7 days a week. All support costs are included in the cost of our subscriptions. No limits are applied to support requests.

Customers receive a service that is led by one of our Learning Consultants who are responsible for helping customers get the most from their Learning Pool Service. In addition customers benefit from the support of our helpdesk team who are responsible for handling day to day cases.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We will work with you to identify key deliverables and milestones for your e-learning content. To achieve this we will arrange a Project kick-off meeting to discuss the training requirement and scope the learning design, graphical design and build requirements. We will produce a project plan that will outline all the project tasks that need to be completed, including our requirements from you so that you are clear as to the resource you need to make available.

Your project will be:
·         staffed by a dedicated, experienced multi-disciplined team
·         planned and resourced to ensure we deliver to agreed milestones
·         proactively managed by a content Project Manager who understands that we need to help your team keep on track too
·         a collaboration of experts from your team and ours to deliver an excellent learning solution
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Learning Pool provide the source files to clients for bespoke e-learning modules that we have created. This allows you to upload the module onto your LMS, as well as manage updates to the content going forward.
End-of-contract process We do not tie in our clients to using our service. Upon completion of a custom e-learning build, we provide the files to the module to do with as you wish. Our customers can request these files again in the future, and there is no additional cost applied for this service.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service All product features have been designed for mobile using responsive web technologies.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing Totara is well tested with several industry standard assistive technology services.

Details of the Totara approach to accessibility can be found here https://help.totaralearning.com/display/TPD/Totara+LMS+Accessibility+and+VPAT
Customisation available Yes
Description of customisation Bespoke modules created by Learning Pool are fully customised to the organisation and audience that will be completing the training. All aspects of the module can be custom, from the content to the design and can include elements of gamification if required.

Modules can be maintained and edited by the customer with the use of a licence to the appropriate authoring tool. In addition to this, for many of our clients they find it quicker and easier to come back to us and request changes to be made as and when required.

Learning Pool can provide costs for updates to bespoke modules following analysis of the scope of work required.


Independence of resources Our infrastructure is built on a highly scalable architecture and we can meet your needs. We have internal controls to monitor server load and usage and more capacity is added where required.

Each customer is provided with their own instance in our infrastructure, so the demands of other clients will have little to no impact on the smooth running of your service.


Service usage metrics Yes
Metrics types System logging within your LMS gives administrators the ability to see which pages a learner has accessed, the time and date they accessed, the IP address they came from, and their actions (view, add, update, delete). These logs can usually be displayed on a page or downloaded in text, ODS or Excel.

We monitor customer usage weekly and look for metrics that indicate success and failure so we can respond/advise. We review return on investment at least annually and this is based on usage of the system by end users and tells us the real value of the subscription.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach All of our bespoke content can be exported as SCORM and then used on any industry standard LMS.
Data export formats
  • ODF
  • Other
Other data export formats
  • MS Word
Data import formats ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Customers enjoy a 99.997% uptime guarantee. We have consistently achieved this over the last 3 years.
Approach to resilience Learning Pool services are hosted in modern cloud hosting environments and our hosting providers carry all the expected accreditations.

Our hosting architecture is designed with scale in mind and we are happy to provide customers with the detail on this at any time.
Outage reporting We report outages through our private customer dashboard and through email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels Access to all our systems are restricted based on industry standard access control rules. This is routinely audited as part of our ISO 27001 accreditation.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 SGS United Kingdom Ltd
ISO/IEC 27001 accreditation date 18/12/2013
What the ISO/IEC 27001 doesn’t cover Not sure
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We are committed to meeting the requirements of information security good practice, and seeking ways in which we can improve our security to mitigate new risks. To this end, we maintain an Information Security Management System (ISMS) which has been assessed and certified as meeting the requirements of ISO/IEC 27001:2013

The objectives of our Information Security Management System are based on a continual formal risk assessment process. Having identified and assessed risks to ourselves, and our customers, we select and resource specific information security controls. These are summarised in our current Statement of Applicability.

Everyone within Learning Pool has an important role to play in maintaining security of information, each with their own specific tasks, and responsibilities. We support staff efforts to secure information through continual staff training and awareness activities. Our ISMS is subject to annual review to ensure that at a strategic level we address the evolving information security threats and objectives needed for the organisation to be successful.

The ISMS scope covers the provision and protection of hosted learning management platforms, content and tools, customer and company and associated infrastructure. The management and monitoring of hosted service providers and the development of software solutions and mobile applications.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Our product manager retains responsibility for all change management requests and this process is managed through robust systems supported by Jira. Customers raise change requests through their Learning Consultant and these are prioritised based on customer need.

Once a change has been accepted for development it goes through our QA process which assesses the impact of the change across a range of issues including security.
Vulnerability management type Supplier-defined controls
Vulnerability management approach As part of our ISO-27001 ISMS processes we maintain a risk-register, where we continually access risks/threats to our service. We deploy patches immediately if we determine that the venerability is high risk. We have subscribed to several reliable forums and we get an external party to provide penetration testing to identify potential risks.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We have monitoring in place using Monit to alert our system admin team, which sends messages via email and SMS. We access the severity of the risk and determine the appropriate remediation. We triage all monitored alerts immediately, which are risk accessed.
Incident management type Supplier-defined controls
Incident management approach Incidents are recorded in our incident management software (JIRA)

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £8000 to £100000 per instance
Discount for educational organisations Yes
Free trial available No


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