The WorkCast Corporation

Webcasts

WorkCast is the most powerful online events platform on the planet. As a cloud-based, flexible, plugin & download-free SaaS based technology, WorkCast can be used for all your online event needs, from webinars to managed or self-service webcasts to virtual events.

Features

  • Browser-based platform to run webinars, webcasts & virtual events
  • Fully brandable online workflows
  • Detailed real time analytics across all webcasts
  • Onsite production team, filming, equipment, live streaming & vision mixing
  • Live Webcasts are recorded automatically, hosted and published on-demand
  • On-demand webcast hosting included as standard with Licence
  • Live 24hr UK & US-based support and event management
  • AWS cloud infrastructure supporting the latest streaming protocols
  • HTTPS as standard across all webcasts
  • Ability to run self-service live stream webcasts with Producer+ Licence

Benefits

  • WorkCast requires no software install, plugins or Adobe Flash
  • WorkCast integrates with all major marketing automation and CRMs
  • Vision mixing, multi-camera angles, PPT and pre-recorded video content
  • Your brand is fully reflected throughout your event
  • View webcasts on any connected device, anywhere
  • Presenters can present from any location globally
  • UK HQ with global coverage
  • Fully Managed Services to ensure quality events
  • Manage and distribute your content seamlessly interally and/or externally

Pricing

£2250 per instance

Service documents

G-Cloud 11

760596862419377

The WorkCast Corporation

Rachel Charlton

08448704912

rachel.charlton@workcast.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None
System requirements
  • Internet/WiFi Connection
  • Access to internet browsers (mobile and desktop compatible)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Change requests - 4 hour SLA
Sev 1 Incident - 10 minute SLA

Support coverage outwith managed or monitored event support runs 9am-Midnight, Monday to Friday
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible The WorkCast attendee experience can be specifically built to deliver to WCAG standards and has a track record of doing so in EMEA and North America. As standard, because we rely heavily on video, we do not support WCAG but this is a possible add on to all events and Licences. Where live streaming and subtitling of live events is required we do offer non-standard solutions
Web chat accessibility testing Working with abilitynet.org.uk to improve the compatibility and accessibility of our chat.
Onsite support Onsite support
Support levels All licenced accounts receive a named Customer Success Manager who on-board them to the Platform and provide support throughout the licence term.
Onsite production teams are included in cost.

Email, telephone & chat support are also included as standard.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started WorkCast provide a full onboarding service to help users get started. Each user goes through an initial 6 step process with our Integration and Experience team to set up and configure their account based on their specific requirements and type of Licence purchase.
In addition, you are provided a Customer Success Manager who works with you on 'best practice', practical advice, guidance and consultations.
WorkCast also have an Insite Learning Portal that contains documentation, videos and webinars for all elements of the Platform and Event Delivery.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Customers can download from the cloud (AWS) if they haven't already. They can do this for all webcast files, data, reporting and analytics.
End-of-contract process All data extracts are included in the cost of the contract on a self-service basis.
An additional cost would be incurred if we were required to do this extract for you.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Service interface Yes
Description of service interface Entirely browser-based interface, receptive across all browser types and mobile devices, both Apple & Android.
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing WorkCast attendee experience can be specifically built to deliver to WCAG standards and have a track record of doing so in EMEA and North America. As standard, because we rely heavily on video, WCAG is a possible add on to all events and Licences. Where live streaming and subtitling of live is required we have non-standard solutions
API Yes
What users can and can't do using the API Integrations to 3rd Party CRM and Marketing Automation tools are available to the users. Any other bespoke API requirements (RESTful API's) can be built on a case-by-case basis and would need to be discussed with our Development Team. Embed codes are also available as an alternative.
API documentation Yes
API documentation formats
  • HTML
  • PDF
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation - Fully branded workflow templates created to your designs, guidelines and specifications - registration page, email comms, live event page, post-event emails, surveys.
- Q&A, Polls, Social Media feeds, document downloads and open chat can all be included and personalised.
- Reporting can be set up to display your key metrics in a dashboard while making the others available to download or view.
- Event embedding into your own site is available should you wish to have your webcasts sit within that environment.
- Platform is available self-service so all of these can be done by the user, or they can utilise WorkCast's support services to customise them.

Scaling

Scaling
Independence of resources Our entire platform is hosted using AWS Cloudfront - making it the most stable, reliable and scaleable platform on the market.
We’ve removed the need for software, flash or plugins making it straightforward for registrants to access your webinar. Utilising both mpeg-dash and html5 for live and on-demand streams means your attendees will experience clear and uninterrupted broadcasts, no matter their bandwidth.
We regularly load test our platform in excess of any client requirements to ensure consistant scaleability.

Analytics

Analytics
Service usage metrics Yes
Metrics types Metrics include and are not limited to:
- Number of registrants
- Number of attendees
- Live viewing times & on-demand viewing stats
- Poll responses
- Q&A - asked and answered
- Documents clicked/downloaded
- Campaign tracking with referrers
- For CPD/CPE events, attendees may also track their progress and their responses to questions with pass & fail grades
- Reports are available to view within the Platform, be pushed into a Marketing Automation or CRM tool or to be downloaded as a CSV
- Number of events booked and delivered and combined reports for comparison on selected Licences
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can export data in several ways:
- Integration with their Marketing Automation tool
- API
- CSV format
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability WorkCast shall use all reasonable commercial efforts, being no less than accepted industrial standards in this regard, to ensure that the Platform Service is available 99.9% of the time in any calendar month. Scheduled downtime is excluded from the target availability where WorkCast notifies the named customer contact of periods of Downtime five (5) days prior to the commencement of such Downtime. There will be no more than twelve (12) hours of Scheduled Downtime per calendar year. WorkCast also commit to never schedule downtime during or close to an event timeframe.
Approach to resilience WorkCast has no single point of total failure. Resilience and backups are architected into the hardware but also in the software architecture. This is applied throughout the entire platform and within our partners. With a live event there are 2 concurrent event servers deployed which ensures that all downstream technology is duplicated. High level architecture diagrams can be requested.
Outage reporting We use:
- A service status announcement: https://workcast.statuspage.io/
- Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels - Dedicated, secure URL's for areas such as reporting and content upload
- Secure URL's and login credentials to platform interfaces dedicated to specific user levels
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 AWS
ISO/IEC 27001 accreditation date 03/12/2018
What the ISO/IEC 27001 doesn’t cover This certificate is held by Amazon Web Services, our data centre provider.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 03/12/2018
CSA STAR certification level Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover This certificate is held by Amazon Web Services, our data centre provider.
PCI certification No
Other security certifications Yes
Any other security certifications
  • ISO 9001
  • ISO 27017
  • ISO 27018
  • PCI DSS Level 1
  • SOC 1
  • SOC2
  • SOC3

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We have a security governance board which is run by our Head of Technology and includes members from Operations, Architecture and Finance and HR. The board meets regularly and reviews any changes in security advice, notifications from partners and industry trends. Any updates required or process improvement is agreed.
Information security policies and processes The Information Security Committee is responsible for providing quarterly Information Security briefings for all staff. All Employees are required to sign the "Information Security Policy" document as soon as practicably possible once they have accepted the offer of employment. A copy of the document is available on request. All employees are required to report any breach or potential breach whether this is internal/external/deliberate or accidental to the line manager who will then inform senior management.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach - Internal ticketing system to track components through their lifetime
- Consistent development work - ticketed
- Consistent testing - ticketed
- Client requests - ticketed
- Client onboarding - ticketed
Vulnerability management type Supplier-defined controls
Vulnerability management approach Information Security within the datacentre operates according to the requirements of the ISO27001 standard. An Incident and Major Incident Management process is put in place to deal with any event that might develop into an incident. All infrastructure and services that are in AWS's scope are periodically assessed for vulnerabilities. Penetration testing exercises take place in all the necessary segments of infrastructure and applicable services. AWS covers all the major incident scenarios. Physical security is in line with the requirements of ISO27001; all secure areas are controlled this includes site sign-in, CCTV, access registration and specific customer issued badges.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Event Logs are scanned on a daily basis for any potential compromise in our platform security, our host AWS have their own procedures for identifying any system that is compromised. If a potential compromise is detected it is investigated immediately by the operations & support staff. We respond to any incident with an SLA of as soon as it happens.
Incident management type Supplier-defined controls
Incident management approach We have a fully documented incident management process and SLA's. Users can raise a ticket for investigation by phone, email, chat and via the platform and the result of the investigation would be made available to the user that raised the incident.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £2250 per instance
Discount for educational organisations Yes
Free trial available Yes
Description of free trial We offer a 14-Day Free Trial of the Present+ Licence and includes all features & functionalities of the WorkCast Platform defined under the Present+ Licence. Webcasting requires a consultation with our experts.
Link to free trial https://info.workcast.com/get-your-free-workcast-trial

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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