Kinsetsu Limited

kcrew - Automated Job Readiness

kcrew checks that all equipment, tools, parts or instruments are available, replacing paper-based manual checking and reducing time to complete this task to seconds, enhancing health and safety processes by capturing the real-time maintenance status, regulatory and compliance information of each item and deliver status change alerts.


  • Automated alerting for warranty, maintenance tasks and key dates
  • Real time location services (RTLS)
  • LoRA, Sigfox, Zigbee, BLE, Wi-FI, GPS and environmental sensor networks
  • RFID, Facial Recognition, Iris Scan, Cameras, Biometrics, Access Control
  • Smart Cities, Smart Agriculture, Smart Health, Smart Transport, Smart Office
  • RFID tags, proximity cards, proximity readers, biometric readers


  • Optimises work flow and drives better staff utilisation and savings
  • Real time reporting and analytics capability


£9752 to £124952 per instance per year

  • Education pricing available

Service documents


G-Cloud 11

Service ID

7 6 0 5 8 3 0 3 3 2 2 7 3 3 5


Kinsetsu Limited

Mairead Donaghy

028 9521 9091

Service scope

Software add-on or extension
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
No constraints related to this service
System requirements
Any operating system that can run a supported web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 4 working hours, Mon to Fri 09:00 to18:00excl. Bank Holidays
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
Prioritisation and Support Levels are agreed with each customer. Low - cosmetic or other low priority issue Medium - application functionality or process failure (with workaround possible) High- application functionality or process failure (no workaround possible) Critical - application unavailable or failure affecting all users
Support available to third parties

Onboarding and offboarding

Getting started
Kinsetsu provide professional services to advise and implement kcrew.

Kinsetsu have a proven flexible approach to on-board and work with our customers.

Kinsetsu provides a range of resources to help customers get started on our services. These include: comprehensive documentation (in multiple formats), introductory videos, hands-on labs, online and in-person training.
Service documentation
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Kinsetsu work with our customers to ensure that there is agreed access to any data requiring extraction. Services to cover this may incur a charge
End-of-contract process
Kinsetsu work with our customers to plan and execute an agreed and seamless contract exit.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Besides a UX which is optimised for both there are no functional differences.
Service interface
Customisation available


Independence of resources
Kinsetsu manages and monitors resource allocation to limit the effect an individual customer can have on the overall environment.


Service usage metrics
Metrics types
Kinsetsu work with customers during onboarding to agree the dashboards, KPIs and reporting regime - daily,weekly and monthly which are available online.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other data at rest protection approach
Kinsetsu adheres to independently validated privacy, data protection, security protections and control processes.
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Kinsetsu will support users in any requirement to export their data.
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
SLA for standard availability is 99.9%. Any specific requirements can also be considered.
Approach to resilience
Available upon request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Management interfaces are provided. Each customer will have a dedicated internal administrator who will manage access for the and enable different rights depending on the internal roles.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
Kinsetsu follows the principles of ISO27001 and has an information security process in place.
Information security policies and processes
Kinsetsu follows the principles of ISO27001 and has an information security process in place.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Kinetsu follows ITIL v3 change management principles and has a defined change management process which is shared with customers.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Kinsetsu's approach to risk management includes the identification and management of risks and vulnerabilities, with a defined process in place for mitigating these and following a Vulnerability Management model.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Kinsetsu follows a proactive approach to application security. All access is monitored and audited with potential security incidents reported and actioned by the Support Manager with immediate effect. Kinsetsu has a Security Incident policy which includes the relevant escalation processes related to potential incident impact.
Incident management type
Supplier-defined controls
Incident management approach
Kinsetsu follows the ITIL approach to Incident Management and uses ticketing system for the management of all incidents.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks


£9752 to £124952 per instance per year
Discount for educational organisations
Free trial available

Service documents

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