Kinsetsu Limited

kcrew - Automated Job Readiness

kcrew checks that all equipment, tools, parts or instruments are available, replacing paper-based manual checking and reducing time to complete this task to seconds, enhancing health and safety processes by capturing the real-time maintenance status, regulatory and compliance information of each item and deliver status change alerts.


  • Automated alerting for warranty, maintenance tasks and key dates
  • Real time location services (RTLS)
  • LoRA, Sigfox, Zigbee, BLE, Wi-FI, GPS and environmental sensor networks
  • RFID, Facial Recognition, Iris Scan, Cameras, Biometrics, Access Control
  • Smart Cities, Smart Agriculture, Smart Health, Smart Transport, Smart Office
  • RFID tags, proximity cards, proximity readers, biometric readers


  • Optimises work flow and drives better staff utilisation and savings
  • Real time reporting and analytics capability


£9752 to £124952 per instance per year

  • Education pricing available

Service documents

G-Cloud 11


Kinsetsu Limited

Mairead Donaghy

028 9521 9091

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints No constraints related to this service
System requirements Any operating system that can run a supported web browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 4 working hours, Mon to Fri 09:00 to18:00excl. Bank Holidays
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Prioritisation and Support Levels are agreed with each customer. Low - cosmetic or other low priority issue Medium - application functionality or process failure (with workaround possible) High- application functionality or process failure (no workaround possible) Critical - application unavailable or failure affecting all users
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Kinsetsu provide professional services to advise and implement kcrew.

Kinsetsu have a proven flexible approach to on-board and work with our customers.

Kinsetsu provides a range of resources to help customers get started on our services. These include: comprehensive documentation (in multiple formats), introductory videos, hands-on labs, online and in-person training.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Kinsetsu work with our customers to ensure that there is agreed access to any data requiring extraction. Services to cover this may incur a charge
End-of-contract process Kinsetsu work with our customers to plan and execute an agreed and seamless contract exit.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Besides a UX which is optimised for both there are no functional differences.
Service interface No
Customisation available No


Independence of resources Kinsetsu manages and monitors resource allocation to limit the effect an individual customer can have on the overall environment.


Service usage metrics Yes
Metrics types Kinsetsu work with customers during onboarding to agree the dashboards, KPIs and reporting regime - daily,weekly and monthly which are available online.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Other
Other data at rest protection approach Kinsetsu adheres to independently validated privacy, data protection, security protections and control processes.
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Kinsetsu will support users in any requirement to export their data.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability SLA for standard availability is 99.9%. Any specific requirements can also be considered.
Approach to resilience Available upon request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Management interfaces are provided. Each customer will have a dedicated internal administrator who will manage access for the and enable different rights depending on the internal roles.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Kinsetsu follows the principles of ISO27001 and has an information security process in place.
Information security policies and processes Kinsetsu follows the principles of ISO27001 and has an information security process in place.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Kinetsu follows ITIL v3 change management principles and has a defined change management process which is shared with customers.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Kinsetsu's approach to risk management includes the identification and management of risks and vulnerabilities, with a defined process in place for mitigating these and following a Vulnerability Management model.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Kinsetsu follows a proactive approach to application security. All access is monitored and audited with potential security incidents reported and actioned by the Support Manager with immediate effect. Kinsetsu has a Security Incident policy which includes the relevant escalation processes related to potential incident impact.
Incident management type Supplier-defined controls
Incident management approach Kinsetsu follows the ITIL approach to Incident Management and uses ticketing system for the management of all incidents.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £9752 to £124952 per instance per year
Discount for educational organisations Yes
Free trial available No

Service documents

odt document: Pricing document odt document: Skills Framework for the Information Age rate card odt document: Service definition document odt document: Terms and conditions
Service documents
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