Roc Technologies Limited

RocStac™ Soverign Azure

Sovereign Azure harnesses the innovation of Microsoft's Azure platform and we deliver this service from within a award-winning government-grade multi-cloud environment - hosted in Crown Hosting, and the networks which are vital to the public sector; from PSN Protected to HSCN and RLI.

Features

  • Sovereign extension of the Microsoft Azure public cloud
  • Elasticity cloud platform supporting complex public sector workloads
  • Self-service autonomy to provision change manage Azure estate
  • Measured usage and consumption pricing from £0.04 per VMph
  • DDoS-protected internet; inc networks PSN, HSCN, Janet or RLI
  • Developed by Microsoft as an extension of Azure
  • Protective Monitoring in Assured and Elevated OFFICIAL security domains
  • Access ecosystem of tools and software via the Azure Marketplace

Benefits

  • Recycle existing Azure skills and development within UK Azure region
  • Ensure your data never leaves the UK when at rest
  • Reduce costs by increasing operational efficiency and developer productivity
  • Create sovereign, disaster tolerant solutions utilising multiple UK sites
  • Standardise on skills and tooling without implementing own Azure platform

Service scope

Service scope
Service constraints The appendix to this service definition provides a summary of the service terms. For full terms and conditions, refer to the Terms and Conditions document, available from the Digital Marketplace.
System requirements
  • Azure marketplace allows selection of multiple Microsoft licensing
  • RocStac offers Azure on a multi-tenant basis
  • Your own SQL Server licensing must have valid Software Assurance
  • Azure Hybrid Use Benefit not applicable for Windows Server OS

User support

User support
Email or online ticketing support Email or online ticketing
Support response times All email and online support requests will receive an immediate automated response. The SLA associated with the specific contract will determine the actual response and resolution timescales, including any variation for weekends and bank holidays. This will typically range from 30 minutes to 2 hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels P1 (Critical) Critical Business Impact. A complete service failure or severe degradation of service. Typically impacting >50% of users at a supported site, or >50% users of a supported system. No acceptable workaround available. 15 minute target response, 30 minute target updates, 4 hour target resolution. P2 (Serious) 30 minute target response, 1 hour target updates, 6 hours target resolution. P3 (Medium) 2 hour target response, 10 hour target updates, 16 hours target resolution. P4 (Low) 10 hour target response, 20 hour target updates, 40 hours target resolution. Our contracts will typically include a Service Delivery Manager and/or a Technical Account Manager. All contracts provide access to our team of Cloud Support Engineers.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Roc provides a comprehensive set of services to support the entire adoption and on-boarding process, supporting by clear documentation and on-boarding processes. Roc can additionally provide consulting services to assist users in their complete adoption of RocStac Azure Sovereign services.
Service documentation Yes
Documentation formats
  • HTML
  • Other
Other documentation formats Video
End-of-contract data extraction Customers are expected to maintain a master copy or backup copy of the data used in the Enterprise Compute Cloud prior to leaving the RocStac platform. So there is no requirement for the customer to transfer their data out of the solution at the end of the contract. Rather, the customer simply has to securely delete the data prior to the termination of the contract.
End-of-contract process Customer can terminate this service by providing Roc with not less than 30 days' advance notice in writing. Customers using dedicated compute are required to provide 90 days' advance notice of termination.
Customers using Global Load Balancing or Application-tuned DDoS protection service options have a minimum term of 12 months for these specific services. At the point of termination, you are responsible for removing all Content by 23:59:59 on the Effective Date of termination. If Content is not removed by this time We reserve the right to charge for any Content not removed, or for retrieving and returning your content, and may destroy or otherwise securely dispose of any of Your Content in Our possession. There are no termination costs except those contracted to outside and in addition to the core cloud service.

Using the service

Using the service
Web browser interface Yes
Using the web interface We provide a control panel allowing users to provision, manage and decommission various aspects of this service. It also allows users to interface with the UKCloud service management system including raising tickets and requests. The web interface also provides access to a comprehensive set of documentation and videos. Launch, manage and delete virtual network, compute and storage resources. Display network topology. Manage images including creation and recover of backups. Control access and security including key pairs, API access and floating IPs. Manage load balancers.
Web interface accessibility standard WCAG 2.1 AAA
Web interface accessibility testing Unknown
API Yes
What users can and can't do using the API You can use API calls to create, manage and monitor Service Requests and view information about the components of your environment. We provide native access to underlying APIs such as Microsoft Azure Stack. These are compatible with opensource tooling such as Terraform and Microsoft tooling such as Visual Studio.
API automation tools
  • Ansible
  • Other
Other API automation tools Jenkins
API documentation Yes
API documentation formats Open API (also known as Swagger)
Command line interface Yes
Command line interface compatibility Linux or Unix
Using the command line interface Customers can fully manage their virtual infrastructure resources including compute, storage and networking, including management of virtual images, programmatically or manually via the CLI

Scaling

Scaling
Scaling available Yes
Scaling type Manual
Independence of resources The Cloud Service is a true multi-tenanted environment but is architected to ensure users workloads are secured and provisioned to deliver optimal performance to their specific environments. Whilst some underlying cloud components are shared, the platform is designed in such a way that no other workload could impact the performance characteristics of another tenant.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
Reporting types Regular reports

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold UK Cloud

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Other
Other data at rest protection approach Every aspect of UKCloud’s cloud services (including information security, data protection, service management, technical resilience and sustainability) are subject to independent verification against a comprehensive set of globally accepted validations, certifications and accreditations.

With infrastructure located in secure UK data centres, UKCloud’s services are assessed against the international standards ISO9001, ISO20000, ISO27001. ISO27017 and ISO27018, and are subject to regular audits, assessments and inspections by certification bodies, regulators and customer accreditors.
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Hardware containing data is completely destroyed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
Backup controls Users are responsible for the management of their own backup schedules.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Cloud services are transited to the buyer through the use of their own network service or a recognised government accredited network.
Data protection within supplier network Other
Other protection within supplier network We provide self-service access to the Cross Domain Security Zone so that you can create your own solution using technology and application services of your choice. We provide an assurance wrap by managing firewalls between the security zones and ensuring that you use appropriate risk management to understand and mitigate identified risks.

Availability and resilience

Availability and resilience
Guaranteed availability 99.90% (a single VM deployed as a single instance deployed inside and availability zone).

99.95% (a single VM with two instances deployed inside an availability zone).

Availability is calculated based on the number of hours in the billing month (for example, 744 hours for months with 31 days), excluding any emergency maintenance.
Approach to resilience Available on request.
Outage reporting Email alerts.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels Supplied on request.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS
ISO/IEC 27001 accreditation date 01/05/2018
What the ISO/IEC 27001 doesn’t cover Roc has 27001 certification as does our partner GCloud. Additional information can be provided on request.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Available on request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Roc has adopted a comprehensive configuration and change management process and is ISO27001 certified. UK Cloud have adopted and adhere to a range best practice and industry standards for change management. A full list can be found on their website. Roc follow all ITSM industry best practice for incident management processes.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Available on request.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Available on request.
Incident management type Supplier-defined controls
Incident management approach Roc follow all ITSM industry best practice for incident management processes.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Third-party
Third-party virtualisation provider GCloud
How shared infrastructure is kept separate Available on request.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres Roc's UKCloud services are CarbonNeutral® cloud services. We achieved this certification by working with Natural Capital Partners to measure and reduce our CO2 emissions across all sources used to deliver our cloud services to our customers. These include direct emissions from all owned or leased stationary sources that use fossil fuels and/or emit fugitive emissions, and emissions from the generation of purchased electricity and steam (including transmission and distribution losses) to power our servers. For our cloud services to achieve CarbonNeutral® status, an independent assessment of the CO2 emissions produced from direct and indirect sources required to deliver them was carried out, followed by an offset-inclusive emissions reduction programme. This means that for every tonne of greenhouse gas emissions we produce in delivering cloud services, we buy a verified carbon offset which guarantees that an equivalent amount of greenhouse gas emissions is reduced from the atmosphere through a renewable energy or clean technology project.

Pricing

Pricing
Price £0.04 per unit
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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