Cataphract

Pre Employment and Security Vetting Cloud Platform

Pre Employment Screening and Security Vetting services (BS7858, BPSS and CTC/SC) online platform to accept, run, manage and store your vetting checks.

Built for companies managing a large number of Security Clearances, looking to build in efficincies to their business.

Features

  • Customizable applicant data capture session by admin user.
  • Easily track and manage screening and vetting, up to SC
  • Dashboard reminders for all clearance renewals
  • Auto populate emails and letters to speed vetting
  • Send auto emails based on renewal
  • Various login levels to specific user groups and roles
  • In-built DBS E-Bulk function to prevent multiple data entry
  • Powerful search and data export function across system
  • Automatic reference manager from data entered by applicant
  • Built by a company specialising in security vetting.

Benefits

  • Start an applicants vetting for CTC/SC in 4 minutes.
  • New User Interface and excellent experince
  • Never lose an applicants screening with our unique dashboard
  • Automated form completion to speed up vetting
  • Self Auditing email communication log.
  • Self creating applicant interview sessions and application forms.
  • User friendly 'Content Management' section to customise
  • Extensive Employee search fuction by various filters and features
  • Export to excel for further analysis
  • Quickly review a locations clearance requirement throug Dash

Pricing

£1 to £500 per person per month

Service documents

G-Cloud 11

759484869874994

Cataphract

David Clark

02080690505

david@cataphract.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No
System requirements
  • Up to date, modern web browser
  • Laptop, iPad and Iphone friendly.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 24 hours for a query on the software and 48 hours if you report a bug or error about the platform
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support comes in the form of a project setup cost, often on site customising the platform to the users requirement.

There will be a small quarterly support fee post project setup.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We understand each new client has a different requirement from the platform, so Cataphract will guide you through your onboarding, through off site platform content creation defined through the induction process. Then onsite training if possible to enable staff to get the most from the platform.

We have build the platform for the user to be able to change nearly all of the key vetting data aligned to their company. Once you are through the system setup phase, Cataphract will happily assist refine and develop the platform to make it work for you.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction The key administorator has the ability, with Cataphract to download in csv format the key data thats included on the platform. We understand this data is your and will do everything to hand over when the contract ends.
End-of-contract process There is not additional cost to extract the data held on the platform and system. We will assist as much as possible to ensure you are able to retrieve the data you require.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices No
Service interface No
API No
Customisation available Yes
Description of customisation Customers purchase access to a blank service within the platform and can customise the following

Email content
Downloadsble, pre filled form content
Employees Cost Centres
Employee Location
Statuses like absenses and reasons
Special Flags and Codes
Creat various and different applicant interview application forms
Make their own fees if chargeing for vetting
Log timesheets from users for work delivered through the platform.

Scaling

Scaling
Independence of resources We have enough bandwidth and dedicated server space to manage scale if the platform develops and grows in the coming years. We have a dedicated Data Centre with pre purchased space to grow.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Only certain users can export volume amounts od data, restricing the opportunity to donwload volumes of data. You can extract all or as much data as possible onto a CVS file with the right access control.
Data export formats CSV
Data import formats
  • CSV
  • Other
Other data import formats Upload is with assistance with our developer at cost.

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We have a dedicated server with local backups to ensure uptime. We commit to clients planned downtime will be well informed before and if there is unforeseen downtime, this is restricted to resolution in 2 hours.
Approach to resilience Available on Request
Outage reporting Email alerts and immediate communication with our clients.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels Only requested, proven emplioyees of Cataphract and our clients are able to receive user logins. Read only is encouraged across all levels, as the vetting managers should be the only ones making ammendments to the platform
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS
ISO/IEC 27001 accreditation date 10/8/2017
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • ISO 9001
  • Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes All key staff at Cataphract are security cleared to SC level and have extensive experience implementing and following security policies. Only staff with correct access can see relevant data. We have a flat security Hierarchy with a defined reporting line if there were to be an issue.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We have a cautious approach to changing the platform and ensure that we plan, test and re test any changes to the system. Our IT Team and Directors will agree the changes to be made outside of work hours to ensure uptime.
Vulnerability management type Undisclosed
Vulnerability management approach We have a dedicated IT function that liaise with out penetration test company tio ensure we have the most secure system possible. Because of the type of business we operate in, we do not publiclly want to discuslose further.
Protective monitoring type Undisclosed
Protective monitoring approach We will liaise with our dedicated IT function and Penetration test company to ensure we have had the forethought to predict any compromises. If we do find a compromise, we will follow the GDPR rules and follow all correct steps set out in our policy.
Incident management type Undisclosed
Incident management approach We have pre defined policy and procedure in relation to incident managment that clients agree to and will follow if there is a major incident focused to the platform.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1 to £500 per person per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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