Clinked

File Sharing and Online Document Management - Clinked

Secure Cloud Based File Sharing and Document Management Software. Invite team members, clients, business partners and stakeholders to store and share documents in the cloud. Secure business file sharing is quick and efficient with Clinked.

Features

  • Secure file sharing across any device, from any location
  • Create workspaces for your teams or projects
  • Advanced branding and customisation
  • Upload and organise your files and folders.
  • API integration
  • Two Factor authentication (2FA)
  • Full audit trail for Compliance
  • E-signature and document approvals.
  • Native white-label mobile apps with push notifications
  • Integrated group chat and @mentions

Benefits

  • Share documents, information, conversations, ideas
  • Always be up-to-date on the latest documents
  • Have a workspace to engage actively with everyone
  • Clinked makes it easy to manage versioning of files
  • Automatically follow content that you have uploaded or commented
  • Get automatic email notifications
  • Store and organise all your files, access from any device
  • UK based development and dedicated support
  • High adoption and rapid deployment
  • Data Encryption

Pricing

£0.75 to £10 per user per month

Service documents

G-Cloud 10

757518434491461

Clinked

Tayfun Bilsel

01223 967444

tayfun.bilsel@clinked.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints N/A
System requirements
  • Internet access
  • Internet Explorer 11 and above
  • Firefox (latest 2 versions)
  • Chrome (latest 2 versions)
  • Safari on Mac (latest 2 versions)
  • Windows 7 and above
  • MacOSX/MacOS (10.8 and above)
  • Ubuntu version 14.04 and above

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Business day priority level/target response time:
CRITICAL: 1 hour response time, MAJOR: 3 hours response time, MINOR: 24 hour response time

- Enterprise customers get 24*7/365 dedicated email and telephone support
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Customer support representatives are available on our website
Web chat accessibility testing Limited
Onsite support Yes, at extra cost
Support levels Support levels are universal for all Clinked customers.
Dedicated Customer Success Management
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Clinked offers free online training and onboarding to all customers. Clinked team helps customers to setup and customise the service. Customers can also get free access to the Clinked engineering team when they need help with the API
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Built-in data export feature
End-of-contract process Data export functionality enables the retrieval of all data.

When an account is de-activated, administrators have the option to permanently delete the data. Otherwise the data is stored for a limited period of time in case the customer wishes to continue using the service.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Clinked uses a responsive design and it works on mobile browsers. Clinked also offers native apps optimised for Apple IOS and Google Play (Android) platforms. Most features are available in native apps too.
Accessibility standards None or don’t know
Description of accessibility All functionality is provided by the supported web browser
Accessibility testing Clinked is HTML 5 compliant which allows the use of assistive technology
API Yes
What users can and can't do using the API Some examples include: Manage your users and groups, Upload and store files securely, Keep your events and tasks updated, Follow discussions and stay informed, Chat and connect with clients

You can get started using our Postman collection or jump right into the code.
API documentation Yes
API documentation formats
  • HTML
  • PDF
  • Other
API sandbox or test environment No
Customisation available Yes
Description of customisation Custom URL, Account branding, Group (Workspace) branding, terminology used (Naming of the feature), visual customisation such as colours and text . Users can also integrate/embed the login screen into their own website.

Clinked also offers white-label version of its native mobile app at additional cost

Scaling

Scaling
Independence of resources 99.9% guaranteed uptime, calculated based on the last year data

Analytics

Analytics
Service usage metrics Yes
Metrics types Clinked provides user adoption and usage metrics available to Enterprise customers.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Built-in data export functionality
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats Zip
Data import formats
  • CSV
  • Other
Other data import formats Clinked supports all open data formats

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Less than 99.5% but more than 99% - 20% credit

Less than 99% but more than 98% - 40% credit

Less than 98% but more than 97% - 60% credit

Less than 97% but more than 96% - 80% credit

Less than 96% - 100% credit
Approach to resilience It is available on request
Outage reporting All planned outages are notified via email and/or the notification system within the platform to administrators.

Unplanned outages are reported via an independent 3rd party service (Pingdom) and social media and support portal.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Management and support channels are password protected and encrypted in transit. Access is audited and logged.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Self-certified
PCI DSS accreditation date 26/10/2011
What the PCI DSS doesn’t cover N/A
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials
Information security policies and processes All processes and policies are detailed internally which is available for review on request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Any configuration and changes shall be reviewed and approved by the Information Security Officer
Vulnerability management type Supplier-defined controls
Vulnerability management approach All processes and policies are detailed within an internal system which is available for review on request
Protective monitoring type Supplier-defined controls
Protective monitoring approach All processes and policies are detailed within an internal system which is available for review on request
Incident management type Supplier-defined controls
Incident management approach User can report incidents via support portal, email or social media. Incident reports can be provided on request

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0.75 to £10 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Fully functioning 10-day free trial with all key features available
Link to free trial https://app.clinked.com/signup/organisation/collaborate_trial

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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