Managed LoRaWAN Infrastructure
A fully managed long-range, low-power, Internet of Things platform from sensor to data analysis
- Long Range, Low Power data collection to manage your environment
- Fully managed data collection and analysis platform for the IoT
- Deployed to a cloud provider or datacentre of your choosing
- Centralised data collection from hundreds or thousands of devices
- Rapidly deploy sensors across rural and urban environments
- Full data analysis included, with API's available for direct query
£499 per instance per month
- Education pricing available
- Free trial available
Mockingbird Consulting Ltd
|Email or online ticketing support||Email or online ticketing|
|Support response times||Depends on support contract agreed, but between 1 and 8 business hours where there is no 24x7 contract in place, and between 15 minutes to 4 hours if 24x7 contract has been agreed.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Web chat support||Yes, at an extra cost|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||None or don’t know|
|How the web chat support is accessible||Unsure, HTML-based|
|Web chat accessibility testing||None|
|Onsite support||Yes, at extra cost|
Support costs are included in the monthly platform costs and vary depending on the services required.
We provide all levels of support from UK business Hours through to 24x7 support
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||On site training and documentation are provided as standard, with additional workshops on more advanced features also available|
|End-of-contract data extraction||
All of the data is accessible via an API in documented open formats and can be extracted by the client at any time.
We are also able to provide an export of all data in a range of formats including CSV, JSON, and XML.
At the end of the contract, there will be an option to either renew, or to be provided with all the data contained within the platform in an agreed format.
If the client wishes to migrate to their own installation of a similar platform, there will be additional consultancy charges to assist with that migration.
Using the service
|Web browser interface||Yes|
|Using the web interface||All functionality is available through the web interface including the creation of nodes, gateways, and integrations with other platforms.|
|Web interface accessibility standard||None or don’t know|
|How the web interface is accessible||No idea, not tested|
|Web interface accessibility testing||None|
|What users can and can't do using the API||All of the functionality of the web interface.|
|API automation tools||Other|
|Other API automation tools||None as yet, but Terraform is on the way|
|API documentation formats||Open API (also known as Swagger)|
|Command line interface||No|
|Independence of resources||Depending on the product requested, we either scale the shared platform based on demand or provide a dedicated cluster for the client that is solely for their use.|
|Infrastructure or application metrics||Yes|
|Other metrics||IoT Device/Gateway Metrics|
|Supplier type||Not a reseller|
|Staff security clearance||Staff screening not performed|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Supplier-defined controls|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||In-house|
|Protecting data at rest||Other|
|Other data at rest protection approach||Data is all stored on cloud providers or in client data centre, so we would expect to use existing disk-encryption services as they are available to us.|
|Data sanitisation process||No|
|Equipment disposal approach||In-house destruction process|
Backup and recovery
|Backup and recovery||Yes|
|Backup controls||Backups are fully managed and configured by Mockingbird Consulting based on client need.|
|Scheduling backups||Supplier controls the whole backup schedule|
|Backup recovery||Users contact the support team|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
SLA is based on the SLA's of the underlying cloud provider/datacentre, and any refunds for unmet SLA's will also be tied to the refund policy of the cloud provider/datacentre chosen.
This will be negotiated on a per-project basis due to the number of variables involved.
|Approach to resilience||
All clusters as deployed in an "N+1" configuration as a minimum specification, with additional options available on request.
All configuration is kept as "infrastructure as code", and the platform can be redeployed from scratch in under 1 hour.
Depends on the customer's preference, however we can provide alerting via email, slack, webhook, or SMS (additional charges may be incurred for some of these methods).
Public dashboards and API's are available for some components of the platform on request.
Identity and authentication
|Access restrictions in management interfaces and support channels||Role-based Access control is applied to all areas of our platform.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
|Devices users manage the service through||Directly from any device which may also be used for normal business (for example web browsing or viewing external email)|
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||We are working towards various standards including the CyberSecurity award, however at present we do not have this in place.|
|Information security policies and processes||All members of staff report directly to the board, failure to follow policies results in appropriate action being taken, and where staff do follow policies consistently they are rewarded.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
All changes are made under the "Infrastructure as Code" approach, and require a pull request and all the appropriate checks in the CI pipeline to pass before they can be merged, providing a full audit trail of who and what was changed.
All commits are linked back to the ticketing system, so we are able to track where a request came from and who approved the development time.
|Vulnerability management type||Undisclosed|
|Vulnerability management approach||
Alerts are sent to Operations Team whenever updates are available, roll out of these updates are then agreed with the customer.
Patch levels and schedules are negotiated based on customer need at point of contract, however all patches are tested in a staging environment before deployment.
Information about potential threats are obtained from https://nvd.nist.gov/vuln/data-feeds and the appropriate open source projects.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
We use host and network-based intrusion detection systems, as well as anti-virus and platform monitoring.
Responses follow a pre-defined procedure which will be made available to the client at the start of the contract.
Security incidents are triaged within 15 minutes of being detected, further action is taken depending on the assessed severity.
|Incident management type||Supplier-defined controls|
|Incident management approach||
Incident management procedures follow our internal guidelines based on years of experience managing incidents within the IT industry.
These procedures are available upon request.
Incidents can be reported via telephone, email, or a support ticket, and reports are provided within 48 hours of an incident being resolved.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Separation between users
|Virtualisation technology used to keep applications and users sharing the same infrastructure apart||No|
|Description of energy efficient datacentres||Depends on Cloud Provider and Data Centre selected for use by the client|
|Price||£499 per instance per month|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||
7 days full access to trial version of the platform, with the option to convert to a paid-for version without data loss.
We cannot provide a free trial of gateways and end devices at this time, however we are willing to consider a discounted period for hardware