Mockingbird Consulting Ltd

Managed LoRaWAN Infrastructure

A fully managed long-range, low-power, Internet of Things platform from sensor to data analysis

Features

  • Long Range, Low Power data collection to manage your environment
  • Fully managed data collection and analysis platform for the IoT
  • Deployed to a cloud provider or datacentre of your choosing

Benefits

  • Centralised data collection from hundreds or thousands of devices
  • Rapidly deploy sensors across rural and urban environments
  • Full data analysis included, with API's available for direct query

Pricing

£499 per instance per month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

7 5 7 3 6 4 9 4 2 1 6 8 2 6 5

Contact

Mockingbird Consulting Ltd

Sales

+44 (0) 1600 717142

info@mockingbirdconsulting.co.uk

Service scope

Service constraints
None
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depends on support contract agreed, but between 1 and 8 business hours where there is no 24x7 contract in place, and between 15 minutes to 4 hours if 24x7 contract has been agreed.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
No
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Unsure, HTML-based
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
Support costs are included in the monthly platform costs and vary depending on the services required.

We provide all levels of support from UK business Hours through to 24x7 support
Support available to third parties
Yes

Onboarding and offboarding

Getting started
On site training and documentation are provided as standard, with additional workshops on more advanced features also available
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
All of the data is accessible via an API in documented open formats and can be extracted by the client at any time.

We are also able to provide an export of all data in a range of formats including CSV, JSON, and XML.
End-of-contract process
At the end of the contract, there will be an option to either renew, or to be provided with all the data contained within the platform in an agreed format.

If the client wishes to migrate to their own installation of a similar platform, there will be additional consultancy charges to assist with that migration.

Using the service

Web browser interface
Yes
Using the web interface
All functionality is available through the web interface including the creation of nodes, gateways, and integrations with other platforms.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
No idea, not tested
Web interface accessibility testing
None
API
Yes
What users can and can't do using the API
All of the functionality of the web interface.
API automation tools
Other
Other API automation tools
None as yet, but Terraform is on the way
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
Depending on the product requested, we either scale the shared platform based on demand or provide a dedicated cluster for the client that is solely for their use.
Usage notifications
Yes
Usage reporting
  • Email
  • Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
IoT Device/Gateway Metrics
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Other
Other data at rest protection approach
Data is all stored on cloud providers or in client data centre, so we would expect to use existing disk-encryption services as they are available to us.
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Backup and recovery

Backup and recovery
Yes
Backup controls
Backups are fully managed and configured by Mockingbird Consulting based on client need.
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
SLA is based on the SLA's of the underlying cloud provider/datacentre, and any refunds for unmet SLA's will also be tied to the refund policy of the cloud provider/datacentre chosen.

This will be negotiated on a per-project basis due to the number of variables involved.
Approach to resilience
All clusters as deployed in an "N+1" configuration as a minimum specification, with additional options available on request.

All configuration is kept as "infrastructure as code", and the platform can be redeployed from scratch in under 1 hour.
Outage reporting
Depends on the customer's preference, however we can provide alerting via email, slack, webhook, or SMS (additional charges may be incurred for some of these methods).

Public dashboards and API's are available for some components of the platform on request.

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Role-based Access control is applied to all areas of our platform.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We are working towards various standards including the CyberSecurity award, however at present we do not have this in place.
Information security policies and processes
All members of staff report directly to the board, failure to follow policies results in appropriate action being taken, and where staff do follow policies consistently they are rewarded.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes are made under the "Infrastructure as Code" approach, and require a pull request and all the appropriate checks in the CI pipeline to pass before they can be merged, providing a full audit trail of who and what was changed.

All commits are linked back to the ticketing system, so we are able to track where a request came from and who approved the development time.
Vulnerability management type
Undisclosed
Vulnerability management approach
Alerts are sent to Operations Team whenever updates are available, roll out of these updates are then agreed with the customer.

Patch levels and schedules are negotiated based on customer need at point of contract, however all patches are tested in a staging environment before deployment.

Information about potential threats are obtained from https://nvd.nist.gov/vuln/data-feeds and the appropriate open source projects.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We use host and network-based intrusion detection systems, as well as anti-virus and platform monitoring.

Responses follow a pre-defined procedure which will be made available to the client at the start of the contract.

Security incidents are triaged within 15 minutes of being detected, further action is taken depending on the assessed severity.
Incident management type
Supplier-defined controls
Incident management approach
Incident management procedures follow our internal guidelines based on years of experience managing incidents within the IT industry.

These procedures are available upon request.

Incidents can be reported via telephone, email, or a support ticket, and reports are provided within 48 hours of an incident being resolved.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Depends on Cloud Provider and Data Centre selected for use by the client

Pricing

Price
£499 per instance per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
7 days full access to trial version of the platform, with the option to convert to a paid-for version without data loss.

We cannot provide a free trial of gateways and end devices at this time, however we are willing to consider a discounted period for hardware

Service documents

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