Sage (UK) Ltd

Sage One Accounting

Sage One Accounting is an easy on-line accounts service for smaller Public Sector organisations looking to make efficiency savings e.g. in Local Government. For a low-cost monthly subscription, Sage One accounting software includes free 24 hour telephone and email support from our award-winning Customer Support Team.

Features

  • Manage your cash flow better
  • Record money going in and out
  • Create, print and email professional invoices
  • Submit VAT returns online
  • Collaborate online with your accountant/bookkeeper
  • Connect to your on-line bank account with Automated Bank Feeds
  • Take payments online using Sage Pay
  • Invoice and manage contacts with free Sage Invoicing mobile app
  • Manage multiple users and multiple companies

Benefits

  • Easy-to-use and jargon free accounting software
  • Cloud-based software as a service (SaaS)
  • Access online from any Internet-enabled device
  • Low-cost monthly subscription
  • Get started with free, no commitment 30 day trial
  • Free Online Help Centre, guides & video tutorials
  • Free 24hr telephone advice & support
  • Free 24hr email advice & support
  • Free Web Chat service for advice and support
  • Suitable for smaller councils and Public Sector organisations

Pricing

£20 per unit per month

Service documents

G-Cloud 9

756430852771986

Sage (UK) Ltd

Sage G-Cloud Team

0845 111 9988

Gov.digitalmarketplace@sage.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Note: we recommend using the latest versions of each browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 24/7 for Telephone & Email, Web Chat 9am to 6pm Monday to Friday
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Our web chat service is available from our support hub - http://uk.sageone.com/support/
Web chat accessibility testing N/a
Onsite support No
Support levels Service desk
Email - 24/7
Phone - 24/7
Live Web Chat chat - 9am to 6pm Monday to Friday
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Sage One Accounting includes in product help, as well as a support hub available from http://uk.sageone.com/support/ that includes video help and access to web chat. We also provide 24/7 telephone and email support.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Videos
End-of-contract data extraction They can output reports to paper, PDF or CSV.
End-of-contract process N/a

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Sage One Accounting can be accessed via PC, MAC, Laptop or Tablet.

We have a free Sage Invoicing mobile app also available.
Accessibility standards None or don’t know
Description of accessibility N/a
Accessibility testing N/a
API Yes
What users can and can't do using the API Authorised third party developers can access our API from https://developers.sageone.com/ including all supporting documentation.
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment Yes
Customisation available No

Scaling

Scaling
Independence of resources We have a Live Services Management team that work closely with our web hosting partners Amazon Web Services to manage the load of our service and enable up and down-scaling.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach They can print reports or export reports to paper, PDF or CSV.
Data export formats
  • CSV
  • Other
Other data export formats PDF
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9%, 24x7 SLA for hosted elements of this product. Service credits/discounts provided where applicable
Approach to resilience Hosted elements of the service are deployed into a resilient, high-availability architecture, with redundancy, back-up and recovery established at all layers. There are no single points of failure.
Outage reporting Public dashboard: http://status.sage.com. Live service dashboard accessible also in-product. In app customer notification service notifies customers in advance of planned outages and in the event of unplanned outages.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Restricted access controls in-place for all relevant customer data
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Sage operates an information security policy and controls framework covering security and continuity of service. The framework includes policies and controls in the following areas:
• Information security policies
• Organization of information security
• Human resources security
• Asset management
• Access control
• Cryptography
• Physical and environmental security
• Operations security
• Communications security
• System acquisition, development and maintenance
• Supplier relationships
• Information security incident management
• Information security aspects of business continuity management
• Compliance

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Internal IT Controls framework in-place based on industry standard model Secure Development lifecycle in-place Internal and External Security reviews for all new and significant changes Change Board established incorporating security sign-off
Vulnerability management type Supplier-defined controls
Vulnerability management approach Sage operates an information security policy and controls framework covering security and continuity of service. The framework includes policies and controls in the following areas: • Information security policies • Organization of information security • Human resources security • Asset management • Access control • Cryptography • Physical and environmental security • Operations security • Communications security • System acquisition, development and maintenance • Supplier relationships • Information security incident management • Information security aspects of business continuity management • Compliance
Protective monitoring type Supplier-defined controls
Protective monitoring approach Full monitoring in-place across all hosted elements of this product Incident Management process activated when compromise identified Rapid response times supported by customer SLA's
Incident management type Supplier-defined controls
Incident management approach Pre-defined Incident Management process established for common and exceptional events User's report incidents via our customer services communication channels Internal incident reports published

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £20 per unit per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Free 30 day unlimited trial to Sage One Accounting.
Link to free trial http://uk.sageone.com/accounts/

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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