Output Management Software: Impress
Impress (Output Management Software) is a customer communication management solution that helps organisations facilitate and streamline the consolidation and delivery of outgoing customer communications.
Impress is especially suited to automate and speed up the handling of structured and adhoc document communications, physical and digital (letters, appointments, billing, applications etc)
Features
- Insert barcodes so documents can be read by inserters
- Support most standard input and output document formats
- Automate production
- Send documents over multiple channels, both electronic and paper
- Merge multiple documents into a communication for a single recipient
- Sort documents in a communication in a desired order
- Validate and clean address data automatically during production
- Modify and enhance documents during production
- Enforce business rules on input, document, communication and production workflow
- Automate the adding of enclosures
Benefits
- Automation and reusability minimises manual document handling and reduces labour
- Barcodes ensure security and integrity of customer data and communications
- Shared media, library and templates ensures customers receive consistent messages
- Centralization increases control over communications, archiving and document storage
- Ease of use and integration maximises solution benefits
Pricing
£4,695 to £16,910 an instance a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 12
Service ID
7 5 6 2 0 3 8 9 7 7 9 6 6 9 0
Contact
QUADIENT UK LIMITED
Aga Detka
Telephone: 01708746000
Email: a.detka@quadient.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- OMS-500 can integrate to and ingest documents and data from most mission-critical systems such as Accounting, ERP, HR and CRM.
- Cloud deployment model
-
- Public cloud
- Private cloud
- Service constraints
- No service constraints
- System requirements
-
- Supported browsers - Chrome, Firefox, Edge 38, Explorer 11
- Hardware: 4 Core 3+GHz CPU, 4GB RAM, screen 1280×800
- Aggregator requires Windows 10 or Server 2012 or above
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- The response is same day, and cover is provided during normal office hours.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 A
- Web chat accessibility testing
- Accessibility Testing done by supplier of web chat software using a professional testing agency.
- Onsite support
- Yes, at extra cost
- Support levels
-
The annual subscription to OMS-500 Cloud entitles the customer to the support cover afforded by a standard neoCare Service Plan, which is described below.
Installation
--------------------
Upon purchase of your software, we will contact you to arrange a convenient time for the software to be installed and commissioned within your business environment.
Telephone Support
---------------------------------
Provides access to our Contact Centre, where immediate assistance may be obtained from our Service Agents.
A request for Product Technical Support will be placed and a Specialist will contact you within the agreed response timescale.
Telephone Response Time
---------------------------------------------
We will target to provide remote support (based on customer providing remote access) within 8 hours. - Support available to third parties
- No
Onboarding and offboarding
- Getting started
-
The service includes built-in, context-sensitive help.
The application has documentation such as a Getting Started guide, and a User Guide, Inserter Schemes and a guide for building custom plug-ins. - Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
-
A user can download his documents at contract end.
You can export selected objects from an existing workflow on one OMS-500 server so that you can integrate them
into a workflow on another OMS-500 server. Export generates a file with the EXPORT file extension which contains the
selected objects and their configuration. The EXPORT file is encrypted and cannot be read.
Production log files can be downloaded.
OMS-500 uses customer data in the production of documents, and it does not retain these data afterwards. - End-of-contract process
-
If the customer wishes to terminate the subscription, he must give at least 30 days notice prior to the end of a subscription period, assuming the minimum term has passed.
The customer is responsible for extracting any documents and data that he wishes to save from his account. He also guarantees to uninstall the Aggregator.
Neopost will destroy the customer's Cloud account free of charge.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Application to install
- Yes
- Compatible operating systems
- Windows
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The user interface is responsive. This means that a user can access the user interface from a mobile. However, the application offers a large number of features and it is easier to access and control them from a PC.
- Service interface
- No
- API
- Yes
- What users can and can't do using the API
-
The API allows remote applications to submit documents for processing using a HTTP PUT.
Custom plug-ins extend the following OMS-500 functionalities:
● Address cleansing (or address validation)
● Attribute management
● E-mail service
● PDF digital signature
● PDF timestamp service
● Sorting - API documentation
- Yes
- API documentation formats
-
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- No
Scaling
- Independence of resources
- OMS-500 Cloud makes use of Microsoft Azure's Service Fabric, which provides comprehensive runtime and lifecycle management capabilities to applications that are composed of microservices. It hosts microservices inside containers that are deployed and activated across the Service Fabric cluster.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Dashboards display a pending production run's timetable, production statistics and license statistics. They include
● Submitted Input Files
● System Health
● Transactions Volume Analysis
● Production Log
● Output Type Usage
● Pending Production
● Plug-in Usage Analysis
OMS-500 produces Sorting and Manifest reports.
OMS also has a production log, which records events related to configuration and production and their details. The logged
events include changes to the objects made by users, and processing of input files. It can be exported in CSV format. - Reporting types
-
- API access
- Real-time dashboards
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- European Economic Area (EEA)
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Physical access control, complying with CSA CCM v3.0
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
-
A user can download his documents manually from the user interface or automatically using the Aggregator.
A user can export selected objects from an existing workflow on one OMS-500 server so that you can integrate them into a workflow on another OMS-500 server. Export generates a file with the EXPORT file extension which contains the selected objects and their configuration. The EXPORT file is encrypted and cannot be read. Production log files can be downloaded. OMS-500 uses customer data in the production of documents, and it does not retain these data afterwards. - Data export formats
-
- CSV
- Other
- Other data export formats
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- XML
- PS
- PCL
Data-in-transit protection
- Data protection between buyer and supplier networks
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- OMS-500 Cloud service offers 99.5% availability. Currently there is no systematic mechanism for refunding customers if the availability target is not met.
- Approach to resilience
- The application makes use of Azure Service Fabric from Microsoft to deploy microservices across a cluster of machines. The primary data centre in Amsterdam has a realtime geo-redundant back-up in a secondary data centre in Dublin.
- Outage reporting
- Outages alerts are sent by e-mail to the local administrators or local adminstration groups, whose details are captured when they subscribe to the service.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- The management interfaces can only be accessed by the local administrator. He can activate and deactivate an account for Neopost 2nd-level support and PSO team.
- Access restriction testing frequency
- At least once a year
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- Between 1 month and 6 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- Between 1 month and 6 months
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- DNV GL Business Assurance UK Limited
- ISO/IEC 27001 accreditation date
- 28/12/2017
- What the ISO/IEC 27001 doesn’t cover
- Not applicable
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
The UK Professional Services Team (PSO) follows the Cyber Essentials standard. Their compliance to the standard is monitored by Neopost UK's internal audit team. Members of PSO are only able to access a customer system when the customer activates an administration account for them. PSO reports to the Head of Group Professional Service, who reports to the Group Exec.
The Development and DevOps teams follow ISO27001. They are in a separate reporting line from PSO. The heads of these teams report to the Head of Development, who in turn reports into a Group board. DevOps, which monitors the platform and handles third-line is the only team allowed to access customer data. DevOps is a small specialist team, and it is tightly audited and vetted.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- The Development and DevOps Teams use the Agile/Scrum development methodology to develop OMS-500. This methodology does not proscribe processes around configuration and change management. Developers upload their code at the end of each day into a version control system. Automated Testing processes test the code overnight and report to the developers the next day.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
Product Management commission periodic full penetration testing against the service to identify platform and application vulnerabilities. The DevOps Team actions the list of identified vulnerabilities.
There are tight processes around access to the platform in order to prevent the deployment of malware. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- The DevOps Team uses monitoring tools in the Azure platform and logs in the application to identify signs of possible attacks. This team takes responsibility for responding to attacks and protecting the application or alerting Microsoft.
- Incident management type
- Supplier-defined controls
- Incident management approach
-
The Dev Ops Team monitors the platform and application using Azure and third-party tools. They are responsible to analyse unusual behaviour and respond to it if required. They have contacts at Microsoft for flagging platform and security issues.
The UK PSO handle second-line customer calls. They contact the OMS Dev Ops Team when they suspect an attack.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £4,695 to £16,910 an instance a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- A trial plan gives 30 days use of the software at full production quality. The number of A4 pages and functional add-ons in the trial vary on the production plan that the customer is considering. Professional Services are provided free for a limited installation and set-up.
- Link to free trial
- Trial site set up for a customer on request after discussion with a Neopost Account Manager.