Nouveau Solutions Ltd

Fortinet Managed Firewall Service

Nouveau's Managed Fortinet Firewall Service provides proactive day to day monitoring of your Fortigate estate . Our team of network security experts will respond appropriately to any threats, performance or functionality issues to ensure that your business is protected at all times.


  • Proactive monitoring of firewalls
  • Firewall change requests
  • Case ticketing and call handling
  • Proactive device performance monitoring
  • Monitoring 24 x 7
  • Daily configuration back ups
  • Call handling and escalation to Fortinet for complex issues
  • Firewall Health Check
  • Reporting
  • Support Services


  • Around the clock proactive monitoring
  • Expert monitoring by highly qualified Fortinet engineers, including NSE 8
  • Service delivered by ISO27001 / Cyber Essentials accredited company
  • Peace of mind
  • Eyes on threat intelligence to empower your security posture
  • Established business since 1992
  • Strong referenceability


£400 per device

Service documents

G-Cloud 11


Nouveau Solutions Ltd

Andy Stevens

0118 918 6822


Planning service Yes
How the planning service works Nouveau's network security consultants provide a raft of consultancy services to help guide and advice existing and prospective clients to identify any potential gaps in their security posture. Our consultants will review your existing security posture and identify any gaps, or improvements that can be made. Our team also carry out Firewall health checks to ensure that you are optimising the performance of your firewall. Working with the client our team will help clients to build their security strategy to ensure they have a robust security network and enhance their security defences.
Planning service works with specific services No


Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers Yes
Security testing certifications Other
Other security testing certifications
  • Fortinet NSE 8 Accredited
  • ISO27001 Accredited
  • Product Certified Engineers

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works We have a managed service desk responding to support tickets from clients. In addition clients are able to phone, or use a client portal. There is access to a service desk team leader and a proactive monitoring team liaising with clients when events and incidents occur. The portal enables clients to engage with the whole team that includes the ability for them to log support tickets, track and update. Clients are also made aware of the incident management process and the communication guidelines around this.

Cloud offerings also encompass Azure, AWS and firewall as a service.

Service scope

Service scope
Service constraints Customer will require an uptodate vendor maintenance agreement. In the case of Fortinet this will be a Forticare subscription.

Full secure access will be required to monitor, maintain and carry out this service provisioning.

Optional 8 x 5 or 24 x 7 support.

Key primary contact will be required to act as a conduit between stakeholders.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support tickets are triaged within an hour. Weekend response will be dependent upon support agreement in place with client.

Response to questions is according to the client's managed firewall services service level agreement.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels Dedicated Technical Account Manager
Options for 8 x 5 (basic), or 24 x 7 (premium), or bespoke support arrangements - costs are taken are on an individual basis


Supplier type Reseller providing extra features and support
Organisation whose services are being resold Fortinet

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)


Price £400 per device
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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