Fortinet Managed Firewall Service
Nouveau's Managed Fortinet Firewall Service provides proactive day to day monitoring of your Fortigate estate . Our team of network security experts will respond appropriately to any threats, performance or functionality issues to ensure that your business is protected at all times.
- Proactive monitoring of firewalls
- Firewall change requests
- Case ticketing and call handling
- Proactive device performance monitoring
- Monitoring 24 x 7
- Daily configuration back ups
- Call handling and escalation to Fortinet for complex issues
- Firewall Health Check
- Support Services
- Around the clock proactive monitoring
- Expert monitoring by highly qualified Fortinet engineers, including NSE 8
- Service delivered by ISO27001 / Cyber Essentials accredited company
- Peace of mind
- Eyes on threat intelligence to empower your security posture
- Established business since 1992
- Strong referenceability
£400 per device
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
Nouveau Solutions Ltd
0118 918 6822
|How the planning service works||Nouveau's network security consultants provide a raft of consultancy services to help guide and advice existing and prospective clients to identify any potential gaps in their security posture. Our consultants will review your existing security posture and identify any gaps, or improvements that can be made. Our team also carry out Firewall health checks to ensure that you are optimising the performance of your firewall. Working with the client our team will help clients to build their security strategy to ensure they have a robust security network and enhance their security defences.|
|Planning service works with specific services||No|
|Training service provided||No|
Setup and migration
|Setup or migration service available||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||No|
|Security services type||
|Certified security testers||Yes|
|Security testing certifications||Other|
|Other security testing certifications||
|Ongoing support service||Yes|
|Types of service supported||
|How the support service works||
We have a managed service desk responding to support tickets from clients. In addition clients are able to phone, or use a client portal. There is access to a service desk team leader and a proactive monitoring team liaising with clients when events and incidents occur. The portal enables clients to engage with the whole team that includes the ability for them to log support tickets, track and update. Clients are also made aware of the incident management process and the communication guidelines around this.
Cloud offerings also encompass Azure, AWS and firewall as a service.
Customer will require an uptodate vendor maintenance agreement. In the case of Fortinet this will be a Forticare subscription.
Full secure access will be required to monitor, maintain and carry out this service provisioning.
Optional 8 x 5 or 24 x 7 support.
Key primary contact will be required to act as a conduit between stakeholders.
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Support tickets are triaged within an hour. Weekend response will be dependent upon support agreement in place with client.
Response to questions is according to the client's managed firewall services service level agreement.
|User can manage status and priority of support tickets||No|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
Dedicated Technical Account Manager
Options for 8 x 5 (basic), or 24 x 7 (premium), or bespoke support arrangements - costs are taken are on an individual basis
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||Fortinet|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Security Clearance (SC)|
|Price||£400 per device|
|Discount for educational organisations||No|