Medxnote

Medxnote Virtual Assistant

Medxnote is a virtual assistant platform that optimises workflow without disrupting existing IT systems, delivering the right data to the right healthcare worker at the right time. Our open and extensible platform features HL7 FHIR integration and the ability to build a clinical chatbot or virtual pager for any idea!

Features

  • Virtual Assistant Platform
  • Clinical Chatbots
  • Virtual Pagers
  • HL7 FHIR integration engine
  • Microsoft Teams Integration

Benefits

  • Workflow Improvements
  • Process Optimisation
  • Add value to Office 365 investment

Pricing

£38610 per licence per year

Service documents

Framework

G-Cloud 11

Service ID

7 5 6 0 4 9 3 7 3 6 7 8 1 4 3

Contact

Medxnote

Niall Rafferty

07397 940 202

niall.rafferty@medxnote.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Microsoft Teams
Cloud deployment model
Hybrid cloud
Service constraints
Requires Office 365 / Microsoft Teams
System requirements
  • Office 365
  • Microsoft Teams

User support

Email or online ticketing support
Email or online ticketing
Support response times
9-5 M-F
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
No
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
Support is included in the license cost.
We provide a technical account manager
Support available to third parties
No

Onboarding and offboarding

Getting started
Onsite training and online training,
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Customers always have access to their data. We do not retain customer data.
End-of-contract process
As customers always have access to or a copy of their data they are free to move without additional cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Medxnote SDK

Scaling

Independence of resources
Elastic scaling

Analytics

Service usage metrics
Yes
Metrics types
All data
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Request data
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.9%
Credits in lieu of a refund for if we don’t meet guaranteed levels of availability
Approach to resilience
Available on request
Outage reporting
An API
email alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
AD Integration
Access restriction testing frequency
At least once a year
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Best International Practice.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The components of our services are tracked through their lifetime and
changes are assessed for potential security impact.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Proactive monitoring assesses potential threats to our services
We immediate deploy patches
We get info about potential threats from 3rd party provider
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We identify potential comprises via 3rd party proactive monitoring.
We respond immediately and deploy the necessary corrective measures.
Incident management type
Supplier-defined controls
Incident management approach
We have pre-defined processes for common events
Users report incidents via portal or e-mail
We provide incident reports

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Pricing

Price
£38610 per licence per year
Discount for educational organisations
No
Free trial available
No

Service documents

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