Medxnote Virtual Assistant

Medxnote is a virtual assistant platform that optimises workflow without disrupting existing IT systems, delivering the right data to the right healthcare worker at the right time. Our open and extensible platform features HL7 FHIR integration and the ability to build a clinical chatbot or virtual pager for any idea!


  • Virtual Assistant Platform
  • Clinical Chatbots
  • Virtual Pagers
  • HL7 FHIR integration engine
  • Microsoft Teams Integration


  • Workflow Improvements
  • Process Optimisation
  • Add value to Office 365 investment


£38610 per licence per year

Service documents

G-Cloud 11



Niall Rafferty

07397 940 202

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Microsoft Teams
Cloud deployment model Hybrid cloud
Service constraints Requires Office 365 / Microsoft Teams
System requirements
  • Office 365
  • Microsoft Teams

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 9-5 M-F
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support No
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.1 AAA
Web chat accessibility testing None
Onsite support Yes, at extra cost
Support levels Support is included in the license cost.
We provide a technical account manager
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training and online training,
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Customers always have access to their data. We do not retain customer data.
End-of-contract process As customers always have access to or a copy of their data they are free to move without additional cost.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Customisation available Yes
Description of customisation Medxnote SDK


Independence of resources Elastic scaling


Service usage metrics Yes
Metrics types All data
Reporting types Real-time dashboards


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Request data
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9%
Credits in lieu of a refund for if we don’t meet guaranteed levels of availability
Approach to resilience Available on request
Outage reporting An API
email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels AD Integration
Access restriction testing frequency At least once a year
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Best International Practice.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The components of our services are tracked through their lifetime and
changes are assessed for potential security impact.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Proactive monitoring assesses potential threats to our services
We immediate deploy patches
We get info about potential threats from 3rd party provider
Protective monitoring type Supplier-defined controls
Protective monitoring approach We identify potential comprises via 3rd party proactive monitoring.
We respond immediately and deploy the necessary corrective measures.
Incident management type Supplier-defined controls
Incident management approach We have pre-defined processes for common events
Users report incidents via portal or e-mail
We provide incident reports

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)


Price £38610 per licence per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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