Avepoint UK Ltd

Office 365 Operational Governance

Automate the provisioning, management and lifecycle of Office 365 workspaces, including Groups, Teams, and SharePoint sites, with user-self-service. Built-in governance controls enforce sharing, tagging and permissions policies. Manage permissions with scheduled re-certification. Workflow- or inactivity-driven lease expiration help dispose of content when no longer needed.

Features

  • Deliver configurable, user-centric IT services through Office 365
  • Define role-based provisioning that includes lifecycle management & automated disposal
  • Align service requests with organisational access, ownership, and retention policies.
  • Configurable workflow approval for complex business scenarios
  • Automated recertification of permissions, classification, and ownership
  • Comprehensive Site and Group directories surface existing resources and ownership
  • Business-focused questionnaires to guide users to the right services
  • Centrally track and manage all incoming requests and resource allocation
  • Automatically correct unauthorised changes to features, permissions, and settings
  • Utilise policies to enhance consistency across service requests

Benefits

  • Empower end-users with self-service provisioning of Office365 Groups, Teams, Sites
  • Enforce and maintain data ownership for Office 365 workspaces
  • Improve data quality, reduce sprawl with automated lifecycle, expiration, renewal
  • Eliminate IT operations bottlenecks with self-service and automated request fulfillment
  • Track adoption of collaboration spaces by division/region, purpose, and sensitivity
  • Ensure compliance with organisational governance policies with automated policy enforcement
  • Secure critical content; control and audit sharing and permissions modifications.
  • Enable accountability for all collaboration workspaces, simplifying future decision making
  • Eliminate Human error and ensure process compliance
  • Improve adoption & enable charge-back by monitoring resource allocation

Pricing

£2.88 to £14.40 per user per year

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

7 5 5 1 9 9 5 0 7 2 2 7 1 7 1

Contact

Avepoint UK Ltd

Nigel Cottam

02074215199

sales@avepoint.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Microsoft Office 365
Cloud deployment model
Public cloud
Service constraints
No
System requirements
  • Browser
  • Access Device

User support

Email or online ticketing support
Email or online ticketing
Support response times
Telephone requests are immediate, other methods will be within 2 hours or more dependant on the severity of the request. For more information https://avepoint.com/products/support.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Please contact AvePoint for further information about web-chat usage by assistive technology users and to discuss testing.
Onsite support
Yes, at extra cost
Support levels
We provide a range of support levels and technical development to our clients depending on their specific needs and our commercial contract with them.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Full user documentation is available for the system. Customer can also request additional workshops and trainings.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Customers may request a copy of the data via our support team.
End-of-contract process
Data is removoed from the system and reclaimed as free Azure storage.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
Yes
Description of service interface
Users access services via http://www.avepointonlineservices.com/login. Users have access to available functions through our GUI based on their permissions or role.
Accessibility standards
WCAG 2.1 A
Accessibility testing
AvePoint complies with common accessibility guidelines. In addition, extensive Quality Assurance testing is performed before any release. Customers can optionally subscribe to "Insider Releases" to gain early access to updates, and provide feedback.
API
No
Customisation available
Yes
Description of customisation
This is documented in our user guide, available at http://account.avepoint.com

Scaling

Independence of resources
Not disclosed

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Only user system configuration data and reporting data is held in the system. This data can be exported via the user interface. Configuration data is exported in XML format, reporting data in csv format. Documentation or records can be exported in different formats using appropriate business rules that are configured by the customer.
Data export formats
Other
Other data export formats
Not disclosed
Data import formats
Other
Other data import formats
Not disclosed

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
AvePoint guarantee 99.95% service availability
Approach to resilience
It is built upon Azure architecture which has this design concept in mind.
Outage reporting
Portal notifications

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Authentication is carried out against any supported Microsoft Azure authentication method.
Access restriction testing frequency
At least every 6 months
Management access authentication
Identity federation with existing provider (for example Google Apps)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We are in the process of completing ISO 27001 ceritification
Information security policies and processes
We have a wide range of InfoSec policies, from usage policies, to the minimization of access with the least privileged concept. And we strive to follow the best InfoSec practices.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Deploy patch to test node,QA, Flip node to production upon pass.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We use AppScan to perform OWASP testing on every patch release
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We leverage the Azure Health Status page as well as service monitoring.
Incident management type
Supplier-defined controls
Incident management approach
Long standing experienced helpdesk available 24x7, breach mgmt procedures.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£2.88 to £14.40 per user per year
Discount for educational organisations
Yes
Free trial available
No

Service documents

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