Grad Technologies Ltd

Aquilai - Email Cyber Security

The first enterprise class solution for phishing that has been guided by UK Government and Cyber Intelligence agencies. Highly effective phishing solution, optimised for current and evolving newer threats.Detects zero day attacks for all phishing exploits. User friendly warning banners are inserted into the body of the email.

Features

  • Stops all types of email phishing including Zero day attacks
  • Effective against the latest user impersonation phishing attacks
  • Stop users clicking on dangerous URLs
  • Inserts user friendly coloured banners into the email body
  • Completely automated and self learning, no user productivity impact
  • Deployment is under one hour for Trial and production
  • Advanced visibility pre-empts attacks at early stage
  • No end point agents or new software required
  • No measurable delay with email delivery
  • Completely non disruptive deployment with no impact on email flow

Benefits

  • Eliminates email phishing as an issue for staff
  • Alert banners provide staff with confidence and gentle guidance
  • Improves staff productivity and morale
  • Allows company to leverage cloud email advantages safely
  • Deployed by existing Exchange/Google admin person
  • Zero increase in IT support requirements
  • Assists staff adhere to company email usage policies
  • Staff can safely use any device or email client
  • Helps protect brand from negative publicity
  • No issues when operating with other security solutions

Pricing

£24.00 to £36.00 per user per year

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

7 5 4 5 1 0 9 9 5 7 8 3 4 1 4

Contact

Grad Technologies Ltd

Gwen Rule

07903822124

gwen@gradtechnologies.co.uk

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Microsoft 365, Exchange online and Google G Suite email
Cloud deployment model
Public cloud
Service constraints
None
System requirements
  • Office 365 - (Exchange Online)
  • GSuite

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Critical = service failure,
Urgent = groups of users affected,
Standard = single user affected

All support online is provided free of charge
Support available to third parties
Yes

Onboarding and offboarding

Getting started
A user manual is provided
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
No data is held
End-of-contract process
Users are removed from the Ajax group on their mails system and the configuration is deleted. Emails are then processed my the host mail system alone

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No difference
Service interface
No
API
No
Customisation available
Yes
Description of customisation
System administrator can tailor various settings for display of banners, URL rewriting and other options

Scaling

Independence of resources
Ajax uses fully scalable services on AWS to ensure that there is enough band width for all users and prevents a situation where excess demand could cause disruption.

Analytics

Service usage metrics
Yes
Metrics types
Number of Dangerous classified and Suspicious classified emails.
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Aquilai Ajax

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
There is no data to export
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
SLA is with AWS
Approach to resilience
The Ajax service is hosted on AWS, multiple DNS systems are also deployed. The architecture which we use has full scaling capabilities. This ensures that redundancy or excessive demands can be met smoothly with no impact to the customer. We use fully scaling servers with reserves and have multiple health checks on each to minimise any disruption immediately. The system has been designed to be resilient and robust from the ground up with many health checks and fail forwards to ensure as much as possible that no disruption will occur to our clients emails.
Outage reporting
Each part of our server architecture has multiple health monitors to detect, report and resolve and outages. This is automatically reported to Aquilai's support team via multiple and systems.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Individual users don't access the service, it is provided as part of their email traffic.
Administrators access the system via a predefined logon ID which is password protected via either Microsoft or Google SSO
Access restriction testing frequency
At least every 6 months
Management access authentication
Other
Description of management access authentication
Individual users don't access the service, it is provided as part of their email traffic.
Administrators access the system via a predefined logon ID which is password protected via either Microsoft or Google SSO

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Board
ISO/IEC 27001 accreditation date
25/10/2017
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
NCSC Security Governance - https://www.ncsc.gov.uk/collection/nis-directive/nis-objective-a/a1-governance
Information security policies and processes
Cyber Essentials, IASME Gold and ISO 270001

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Service and process are monitored and updated regularly. Any changes that affect customers are updated as changes occur.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Potential threats are identified from the results of penetration testing and from information gathered to potential threats.
Patches are deployed as soon as possible and information about potential threats comes from various sources including public and private newsletters and forums.
Protective monitoring type
Undisclosed
Protective monitoring approach
Potential threats are identified from the results of penetration testing and from information gathered to potential threats. We respond to potential compromise by updating our systems to continue to protect our service and our customers.
Incident management type
Supplier-defined controls
Incident management approach
Users can report incidents direct to Ajax Intelligence from their inboxes if they have received a suspicious email.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£24.00 to £36.00 per user per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Ajax can be deployed for a Proof of Value on a small group of selected users, this is typically of 2 weeks duration

Service documents

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