Grad Technologies Ltd

Aquilai - Email Cyber Security

The first enterprise class solution for phishing that has been guided by UK Government and Cyber Intelligence agencies. Highly effective phishing solution, optimised for current and evolving newer threats.Detects zero day attacks for all phishing exploits. User friendly warning banners are inserted into the body of the email.


  • Stops all types of email phishing including Zero day attacks
  • Effective against the latest user impersonation phishing attacks
  • Stop users clicking on dangerous URLs
  • Inserts user friendly coloured banners into the email body
  • Completely automated and self learning, no user productivity impact
  • Deployment is under one hour for Trial and production
  • Advanced visibility pre-empts attacks at early stage
  • No end point agents or new software required
  • No measurable delay with email delivery
  • Completely non disruptive deployment with no impact on email flow


  • Eliminates email phishing as an issue for staff
  • Alert banners provide staff with confidence and gentle guidance
  • Improves staff productivity and morale
  • Allows company to leverage cloud email advantages safely
  • Deployed by existing Exchange/Google admin person
  • Zero increase in IT support requirements
  • Assists staff adhere to company email usage policies
  • Staff can safely use any device or email client
  • Helps protect brand from negative publicity
  • No issues when operating with other security solutions


£24.00 to £36.00 per user per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11


Grad Technologies Ltd

Gwen Rule


Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Microsoft 365, Exchange online and Google G Suite email
Cloud deployment model Public cloud
Service constraints None
System requirements
  • Office 365 - (Exchange Online)
  • GSuite

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Critical = service failure,
Urgent = groups of users affected,
Standard = single user affected

All support online is provided free of charge
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started A user manual is provided
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction No data is held
End-of-contract process Users are removed from the Ajax group on their mails system and the configuration is deleted. Emails are then processed my the host mail system alone

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service No difference
Service interface No
Customisation available Yes
Description of customisation System administrator can tailor various settings for display of banners, URL rewriting and other options


Independence of resources Ajax uses fully scalable services on AWS to ensure that there is enough band width for all users and prevents a situation where excess demand could cause disruption.


Service usage metrics Yes
Metrics types Number of Dangerous classified and Suspicious classified emails.
Reporting types Real-time dashboards


Supplier type Reseller providing extra support
Organisation whose services are being resold Aquilai Ajax

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach There is no data to export
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability SLA is with AWS
Approach to resilience The Ajax service is hosted on AWS, multiple DNS systems are also deployed. The architecture which we use has full scaling capabilities. This ensures that redundancy or excessive demands can be met smoothly with no impact to the customer. We use fully scaling servers with reserves and have multiple health checks on each to minimise any disruption immediately. The system has been designed to be resilient and robust from the ground up with many health checks and fail forwards to ensure as much as possible that no disruption will occur to our clients emails.
Outage reporting Each part of our server architecture has multiple health monitors to detect, report and resolve and outages. This is automatically reported to Aquilai's support team via multiple and systems.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Individual users don't access the service, it is provided as part of their email traffic.
Administrators access the system via a predefined logon ID which is password protected via either Microsoft or Google SSO
Access restriction testing frequency At least every 6 months
Management access authentication Other
Description of management access authentication Individual users don't access the service, it is provided as part of their email traffic.
Administrators access the system via a predefined logon ID which is password protected via either Microsoft or Google SSO

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 British Assessment Board
ISO/IEC 27001 accreditation date 25/10/2017
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards NCSC Security Governance -
Information security policies and processes Cyber Essentials, IASME Gold and ISO 270001

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Service and process are monitored and updated regularly. Any changes that affect customers are updated as changes occur.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Potential threats are identified from the results of penetration testing and from information gathered to potential threats.
Patches are deployed as soon as possible and information about potential threats comes from various sources including public and private newsletters and forums.
Protective monitoring type Undisclosed
Protective monitoring approach Potential threats are identified from the results of penetration testing and from information gathered to potential threats. We respond to potential compromise by updating our systems to continue to protect our service and our customers.
Incident management type Supplier-defined controls
Incident management approach Users can report incidents direct to Ajax Intelligence from their inboxes if they have received a suspicious email.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £24.00 to £36.00 per user per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Ajax can be deployed for a Proof of Value on a small group of selected users, this is typically of 2 weeks duration

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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