Pitney Bowes Software Europe Ltd

Pitney Bowes EngageOne Compose

Scalable communication engine that makes it easy to engage customers across every channel. Gain the flexibility you need to manage document production- interactive, batch and on-demand, paper and digital- through one, powerful, flexible server solution. Streamline operations. Increase efficiencies. Produce your documents to meet your needs unconstrained by capabilities limitations.

Features

  • High-speed batch composition for structured documents such as statements
  • Instantly trigger and produce documents on demand
  • Generate real-time personalized interactive correspondence accurately and efficiently
  • Accumulate ad-hoc document production for batch processing and finishing
  • Finished communications are simultaneously stored in a digital archive
  • Enables precise verification of when documents were prepared and sent
  • Event monitoring and full audit capabilities for development and production
  • Channel agnostic composition ensuring that templates are reusable across channels
  • BPMN2.0 workflow engine, for template change management and production approval
  • WYSIWYG editor for template layout and business rules

Benefits

  • Manage multichannel communications from a single environment
  • Provide structured collaborative processing for all customer service communications
  • Enables precise verification of when documents were prepared and sent
  • Simple configuration ensures that compliance requirements are automatically satisfied.
  • Operational dexterity and flexibility for PDF, AFP delivery
  • Delivers business agility through standards based interfaces e.g. Web Services
  • Increase control of branding style content and compliance
  • Customer experience optimization
  • Reduces the cost of maintenance via Design Review and Approval
  • Helps organizations maintain brand consistency across communication channels.

Pricing

£599 to £1035 per unit per year

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

7 5 4 2 1 9 5 1 1 5 8 9 2 4 8

Contact

Pitney Bowes Software Europe Ltd

UK Sales Department

0800 840 0001

ukgcloud@pb.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Planned maintenance is 6am-10am each Sunday.
System requirements
None required

User support

Email or online ticketing support
Email or online ticketing
Support response times
https://www.pitneybowes.com/content/dam/support/software/common/software-support-and-maintenance-handbook-uk.pdf
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Maintenance is included in all PBS software agreements and entitles you to the services, based on four maintenance levels, outlined in the Maintenance Service Matrix in the Software Support & Maintenance Handbook.
Support available to third parties
No

Onboarding and offboarding

Getting started
On site training and user documentation is provided by Pitney Bowes.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
We will provide a data extract of the customers database in a format requested by the customer but usually this is in MS SQL Server, Oracle or CSV formats
End-of-contract process
Data extraction at the end of the contract is an additional cost to the customer and priced at the time of request.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No difference
Service interface
No
API
Yes
What users can and can't do using the API
API's are used to integrate with other systems such as CRM or other internal business systems. Standard API's are SOAP web services. The API's are setup and deployed by Pitney Bowes, users are not able to setup API's themselves.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
PB have in place its own internal procedures to ensure users are not affected by demand by other users. Using industry standard tools, PB are able to closely monitor activity across all of its services and load balance where appropriate.

Analytics

Service usage metrics
Yes
Metrics types
Percentage availability
Outages
Scheduled Maintenance
Reporting types
Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users are able to download and export communications and data in portable formats as a standard capability through the service interface.
Data export formats
  • CSV
  • Other
Other data export formats
PDF
Data import formats
  • CSV
  • Other

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
SLA is based on System Availability of 99.5%. For full details on the SLA see the Service Definition.
Approach to resilience
2 Geo redundant data centers with automated fail over in the event of disaster and Oracle data guarding to replicate data between the data centers.
Outage reporting
Email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Security model built into the software that uses OpenAM to authenticate users via LDAP and providing Kerberos single-sign on support.
Access restriction testing frequency
At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
16/11/2915
What the ISO/IEC 27001 doesn’t cover
This is accreditation for the data center services provided by Telstra.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Pitney Bowes corporate policies and control framework are aligned with the ISO 27001 Information Security Program Management Standards. This includes pragmatic policies, procedures, standards and guidelines to support the information security requirements, with a focus on the most critical assets. This enables us to maximize efficiency and effectiveness by leveraging a common set of controls and policies to comply with many regulations.
Pitney Bowes information security policy framework includes documented policies, procedures, standards and guidelines to support our relevant information security requirements.
There are 2 separate teams one for privacy and one for Information Security

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The servers are monitored through SSCM and all assets are maintained through a central inventory. The servers are scanned and patched for vulnerabilities periodically.
A committee reviews the changes to the server and the configuration. The committee decides based on the test results and the risk involved. The changes are not performed without prior approval from the committee and the stakeholders. The normal change requests go through complete phase of stakeholder approvals, testing and UAT.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Scan is run on servers, once every month using Vulnerability Assessment tool The vulnerabilities are identified, remediation for the identified vulnerabilities are completed within 30 days All stakeholders are informed and the same change management process applies to the remediation process. There are various ways including the VA update and emails where we get inputs on potential threats.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
At the desktop Level, AVs are installed and updated which does real time monitoring on potential threats. At the network level, the traffic are regulated through firewall. We also have IDS which analysis traffic and whenever a potential attack is identified an automatic ticket is raised under security incident queue and get resolved based on the severity. The responses are provided based on the severity level.
Incident management type
Supplier-defined controls
Incident management approach
Multiple IDS devices are situated in the perimeter of the network which continuously monitor the inbound and outbound traffic. A 24x7 team monitors these incidents and provide real time solution. Timely escalations make sure all incidents are worked on priority and necessary patching or fixes are done following the change management process.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£599 to £1035 per unit per year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Details provided upon request

Please note: Unit in MIN/MAX pricing section is per million communications generated. So prices are per million per year

Service documents

Return to top ↑