Blue Cube Security Ltd

Netscout nGeniusONE

nGeniusONE assures performance of the cloud, virtual, co-lo, and on-site data center platforms running today's government, healthcare, and business services. nGeniusONE assures remote user experience by monitoring capacity and performance of VPN, VDI, UC, and healthcare delivery services.

Features

  • Performance Analysis
  • Service Dependency Mapping
  • Application Analysis
  • Session Analysis

Benefits

  • Ensure Quality of User Experience
  • Digital Transformation Success
  • Improved IT troubleshooting
  • Supports worldwide business demands

Pricing

£500 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at operations@bluecubesecurity.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

7 5 3 9 3 2 6 6 4 5 4 9 9 1 7

Contact

Blue Cube Security Ltd Operational Admin Support
Telephone: 0345 0943070
Email: operations@bluecubesecurity.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
None.
System requirements
  • Windows
  • Linux

User support

Email or online ticketing support
Email or online ticketing
Support response times
Technical Assistance Centre (TAC), which is staffed with customer service, technical support and hardware engineers and is available on a 24x7x365 day basis.

Response times are defined by ticket priority:

P1 – 24x7x365 – 1 Hour Response Time
P2 – 8x5 – 1 Hour Response Time
P3 – 8x5 – Next Business Day Response Time
P4 – 8x5 – 2 Business Days Response Time
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is accessed through the Support Portal. The support portal is a public facing website which contains access to our Online Help Desk,Web Chat and documentation such as setup guides, videos and forums.
Web chat accessibility testing
Not Known / Not Tracked.
Onsite support
Yes, at extra cost
Support levels
Standard Account Management support hours are 9.00am to 6.00pm Monday to Friday. We provide an Account Management function for all Public Sector clients. Our Account Managers endeavor to respond to requests as quickly as possible and are supported by a team of System Engineers to offer technical advice and scoping before and during purchase.

After purchase, technical support is as per price list.

Hands-on assistance & professional services by engineers is available outside of break-fix on paid time and materials basis defined by a Scope for Work.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
All on-boarding documentation is publicly available. Technical assistance is provided via the support website. On-site on-boarding (delivery) is available via Professional Services.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
No data is held outside of the users organisation / chosen location for storage. After the contracted licensing period ends the user may extract any retained syslogs via the web interface. Support portal accounts can be deleted upon request.
End-of-contract process
Subject to scope of works, so subject to mutual agreement.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
Services are built within customer cloud ecosystem with no external dependencies on our infrastructure.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Splunk, Trend , Sophos, Qualys, Netscout, Imperva, CyberArk, Fortinet, AWS

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
To be agreed via scope of works.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Subject to scope of works.
Data protection within supplier network
Other
Other protection within supplier network
Subject to scope of works.

Availability and resilience

Guaranteed availability
Platform uptime would be dependent on the end-user or a third-party cloud-provider.
Approach to resilience
Provided upon request.
Outage reporting
Dashboard and email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Provided upon request.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Provided upon request.
Information security policies and processes
Provided upon request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Provided upon request.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Provided upon request.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Provided upon request.
Incident management type
Supplier-defined controls
Incident management approach
Provided upon request.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£500 a licence a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full scope of service can be supplied with timescales agreed.

Please make formal request via our website.

http://www.bluecubesecurity.com/contact-usgcloud/
Link to free trial
http://www.bluecubesecurity.com/contact-usgcloud/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at operations@bluecubesecurity.com. Tell them what format you need. It will help if you say what assistive technology you use.