Mvine Limited

Mvine for Cyber-Secure Collaboration Portal

Mvine for Cyber-Secure Collaboration Portal helps connect people, content and processes – across multiple departments, organisations and applications. Cloud software for Central and Local Government, and Devolved Administrations aligning their digital services to a Government Transformation Strategy. Available today for procurement from the Digital Marketplace under G-Cloud 12 framework.

Features

• Unlimited special interest groups, supported by social collaboration tools
• Establish access rights by role and selectively delegate admin privileges
• Simple and flexible directory integration with on-boarding services
• Real-time business intelligence supports your governance policies
• Integrated with your back-end systems and live data

Benefits

• Have sensitive conversations safely
• Make informed decisions
• Simple and flexible directory integration with on-boarding services
• Enriched with live data from your back-end systems
• Work easier with single sign-on
• Define each users permissions with role-based security

£20 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frank@mvine.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

753769574828059

Contact

Frank Joshi
0208 392 4820
frank@mvine.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No
• System requirements:
  • Apache Web Server
  • Debian Stable 8.2 OS

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Depends on Service Level Agreement
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: Telephone, email and/or chat based technical support from Monday to Friday between the hours of 9am and 5:00pm; ; Response Times:; Minor errors within 24 hours; Moderate within 12 hours; Serious Operation within 4 hours; Critical within 2 hours.; ; We also have a Technical Account Manager.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide user documentation to support our service, We can provide onsite and online training as well.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users can extract member data at anyone time by downloading a CSV output. The files stored can be provided in various ways but are typically uploaded to a SFTP site for download.
• End-of-contract process: At the end of the contract we hand over the data to the client and destroyed from the server subject to specific contractual agreements.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The site is fully responsive and we can also provide native apps (iOS and Android) to support the product.
• Service interface: Yes
• Description of service interface: A web based Admin panel allowing dedicated or privileged administrators to manage the platform
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: It is REST API with all requests being HTTPS calls and the response returned in JSON format.; The API allows for full user management including create; edit & delete users as well as password management.; User authentication.; Content creation and modification calls.; Content search – permissions based.; Member directory & search.; Events management – set up and manage.; ; The initial instance configuration is done via the browser interface and not using the API.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The look and feel is fully customisable.; Features and functions can be specifically tailored to the clients needs.; Each installation goes through a configuration mode to enable or disable various features and functions. This is typically done by us but can also be handed to the client to configure.

Scaling

• Independence of resources: We always leave 25% capacity for internal product improvement, which can be distributed to client work when applicable.

Analytics

• Service usage metrics: Yes
• Metrics types: We have our own business intelligence tool that underpins the system. All activity throughout the site is recorded and surfaced in various formats.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: CSV output, other options available on request.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Mvine deploys its solutions to iomart’s Public CloudSure environment, hosted UK onshore, which has Pan Government Accreditation (PGA) awarded by CESG, now part of National Cyber Security Centre (NCSC). Fast, scalable, resilient, secure and fully redundant, appropriate for sensitive data. Built on VMware VSphere in a high availability configuration across a network of data centres. ; ; Data restoration and service migration; Data restoration: Subject to requirements, frequency of backup can be increased all the way through to real time. Mvine’s standard backup service provides hourly back up services which means that Recovery Time Objective (RTO) and Recovery Point Objective (RPO) is one hour from reported data loss. Business continuity and disaster recovery back up is also provided by iomart, which is ISO27001 compliant.
• Approach to resilience: Detailed information available on request.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: The model the system is built on defaults to users not having access to anything unless access is specifically granted.; ; The role and permissions on the system ensure that the only the right individuals have access to management interfaces and support channels.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Iomart
• ISO/IEC 27001 accreditation date: 05/05/2016
• What the ISO/IEC 27001 doesn’t cover: ...
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials and Cyber Essentials Plus+
• Information security policies and processes: Mvine staff are fully aware of their obligations with regard to the physical and information security of the Mvine software platform, our hosted services, and the protection of customer data. Mvine’s hosted services, provided by the IOMART Group Plc, are fully ISO27001 compliant. An internal risk assessment is carried out by the Directors of the business every quarter for all major contracts. Particular attention is paid; to the security of our service offering via regular penetration tests. Access to client data is restricted to the client and typically two of the Directors of the business and the senior client relationship manager.; ; Mvine – Information Security Policy and Management System:; Employees are briefed on their security obligations for each new client, in the context of the specific client requirements and policies, with regard to information and customer data security. Their responsibilities and specific client restrictions are explained prior to the commencement of a client deployment and employees are reminded of their obligations on a regular basis thereafter (at least every three months).

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The IT change management process consists of different procedures:; ; Request for change review: Change coordinators use this procedure when they are dealing with change requests.; ; Change planning: Change coordinators and devs employ this process to prepare the implementation plans for changes.; ; Change approval: The change manager and approvers (e.g. customer) follow this procedure to approve planned changes.; ; Change implementation: Devs implement changes.; ; Change closure: Testers follow this procedure when they perform production tests after changes have been implemented, and change coordinators employ it when they close changes.; These procedures vary slightly for different types of IT changes and risk levels.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Mvine – Security Monitoring and Security Incident Management is the responsibility of the Mvine CTO, who checks all system and security logs daily. Mvine directors and client managers are notified of any breaches of access security or policy infringements immediately. Incidents will be escalated to the nominated customer manager responsible for the; engagement.; ; Mvine daily activities include but not limited to: Log/error file monitoring, Security monitoring to include – SQL Injection attacks , DoS attacks, DDoS attacks, Password based attacks,; Man-in-middle attack, Application layer attacks, Sniffer attack, Audit checking, API monitoring/altering, Reporting, and Traffic monitoring/checking
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Review all web server, database, server and backup logs - proactive performance tuning, security improvements and process streamlining based on daily log reviews.; ; Maintain Server software – ensure newly available security patches for the OS, Database and Webserver software providers are installed asap – after a complete test suite run is performed to completion successfully.; ; Email: review email logs, and maintain email server with security patches, spam filter updates, software upgrades.; ; Stress Tests: perform regular stress tests to identify future performance bottlenecks and takes steps to ameliorate them before they happen.
• Incident management type: Supplier-defined controls
• Incident management approach: The Mvine support team can be contacted during the hours of UK 9.00am to 6.00pm on Business Days by telephone, mobile or email.; ; On the first contact for a new incident, Mvine support will allocate an incident number that should be quoted in all subsequent correspondence. The Mvine support team may request further information from Customer to the extent reasonably required to help resolve the incident. If the incident is Software-related, the Mvine team will categorise the incident. Once the solution has been agreed with the Customer and successfully implemented by the Mvine team the incident will be closed.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Price: £20 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Users can be invited to a demo area where they can exchange ideas, suggestions and files with us.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frank@mvine.com. Tell them what format you need. It will help if you say what assistive technology you use.