Mvine Limited

Mvine for Cyber-Secure Collaboration Portal

Mvine for Cyber-Secure Collaboration Portal helps connect people, content and processes – across multiple departments, organisations and applications. Cloud software for Central and Local Government, and Devolved Administrations aligning their digital services to a Government Transformation Strategy. Available today for procurement from the Digital Marketplace under G-Cloud 12 framework.

Features

  • Unlimited special interest groups, supported by social collaboration tools
  • Establish access rights by role and selectively delegate admin privileges
  • Simple and flexible directory integration with on-boarding services
  • Real-time business intelligence supports your governance policies
  • Integrated with your back-end systems and live data

Benefits

  • Have sensitive conversations safely
  • Make informed decisions
  • Simple and flexible directory integration with on-boarding services
  • Enriched with live data from your back-end systems
  • Work easier with single sign-on
  • Define each users permissions with role-based security

Pricing

£20 a user a month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

7 5 3 7 6 9 5 7 4 8 2 8 0 5 9

Contact

Mvine Limited Frank Joshi
Telephone: 0208 392 4820
Email: frank@mvine.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
No
System requirements
  • Apache Web Server
  • Debian Stable 8.2 OS

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depends on Service Level Agreement
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
Telephone, email and/or chat based technical support from Monday to Friday between the hours of 9am and 5:00pm

Response Times:
Minor errors within 24 hours
Moderate within 12 hours
Serious Operation within 4 hours
Critical within 2 hours.

We also have a Technical Account Manager.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide user documentation to support our service, We can provide onsite and online training as well.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Users can extract member data at anyone time by downloading a CSV output. The files stored can be provided in various ways but are typically uploaded to a SFTP site for download.
End-of-contract process
At the end of the contract we hand over the data to the client and destroyed from the server subject to specific contractual agreements.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The site is fully responsive and we can also provide native apps (iOS and Android) to support the product.
Service interface
Yes
Description of service interface
A web based Admin panel allowing dedicated or privileged administrators to manage the platform
Accessibility standards
WCAG 2.1 A
Accessibility testing
None
API
Yes
What users can and can't do using the API
It is REST API with all requests being HTTPS calls and the response returned in JSON format.
The API allows for full user management including create; edit & delete users as well as password management.
User authentication.
Content creation and modification calls.
Content search – permissions based.
Member directory & search.
Events management – set up and manage.

The initial instance configuration is done via the browser interface and not using the API.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The look and feel is fully customisable.
Features and functions can be specifically tailored to the clients needs.
Each installation goes through a configuration mode to enable or disable various features and functions. This is typically done by us but can also be handed to the client to configure.

Scaling

Independence of resources
We always leave 25% capacity for internal product improvement, which can be distributed to client work when applicable.

Analytics

Service usage metrics
Yes
Metrics types
We have our own business intelligence tool that underpins the system. All activity throughout the site is recorded and surfaced in various formats.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
CSV output, other options available on request.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Mvine deploys its solutions to iomart’s Public CloudSure environment, hosted UK onshore, which has Pan Government Accreditation (PGA) awarded by CESG, now part of National Cyber Security Centre (NCSC). Fast, scalable, resilient, secure and fully redundant, appropriate for sensitive data. Built on VMware VSphere in a high availability configuration across a network of data centres.

Data restoration and service migration
Data restoration: Subject to requirements, frequency of backup can be increased all the way through to real time. Mvine’s standard backup service provides hourly back up services which means that Recovery Time Objective (RTO) and Recovery Point Objective (RPO) is one hour from reported data loss. Business continuity and disaster recovery back up is also provided by iomart, which is ISO27001 compliant.
Approach to resilience
Detailed information available on request.
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
The model the system is built on defaults to users not having access to anything unless access is specifically granted.

The role and permissions on the system ensure that the only the right individuals have access to management interfaces and support channels.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Iomart
ISO/IEC 27001 accreditation date
05/05/2016
What the ISO/IEC 27001 doesn’t cover
...
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials and Cyber Essentials Plus+
Information security policies and processes
Mvine staff are fully aware of their obligations with regard to the physical and information security of the Mvine software platform, our hosted services, and the protection of customer data. Mvine’s hosted services, provided by the IOMART Group Plc, are fully ISO27001 compliant. An internal risk assessment is carried out by the Directors of the business every quarter for all major contracts. Particular attention is paid
to the security of our service offering via regular penetration tests. Access to client data is restricted to the client and typically two of the Directors of the business and the senior client relationship manager.

Mvine – Information Security Policy and Management System:
Employees are briefed on their security obligations for each new client, in the context of the specific client requirements and policies, with regard to information and customer data security. Their responsibilities and specific client restrictions are explained prior to the commencement of a client deployment and employees are reminded of their obligations on a regular basis thereafter (at least every three months).

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The IT change management process consists of different procedures:

Request for change review: Change coordinators use this procedure when they are dealing with change requests.

Change planning: Change coordinators and devs employ this process to prepare the implementation plans for changes.

Change approval: The change manager and approvers (e.g. customer) follow this procedure to approve planned changes.

Change implementation: Devs implement changes.

Change closure: Testers follow this procedure when they perform production tests after changes have been implemented, and change coordinators employ it when they close changes.
These procedures vary slightly for different types of IT changes and risk levels.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Mvine – Security Monitoring and Security Incident Management is the responsibility of the Mvine CTO, who checks all system and security logs daily. Mvine directors and client managers are notified of any breaches of access security or policy infringements immediately. Incidents will be escalated to the nominated customer manager responsible for the
engagement.

Mvine daily activities include but not limited to: Log/error file monitoring, Security monitoring to include – SQL Injection attacks , DoS attacks, DDoS attacks, Password based attacks,
Man-in-middle attack, Application layer attacks, Sniffer attack, Audit checking, API monitoring/altering, Reporting, and Traffic monitoring/checking
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Review all web server, database, server and backup logs - proactive performance tuning, security improvements and process streamlining based on daily log reviews.

Maintain Server software – ensure newly available security patches for the OS, Database and Webserver software providers are installed asap – after a complete test suite run is performed to completion successfully.

Email: review email logs, and maintain email server with security patches, spam filter updates, software upgrades.

Stress Tests: perform regular stress tests to identify future performance bottlenecks and takes steps to ameliorate them before they happen.
Incident management type
Supplier-defined controls
Incident management approach
The Mvine support team can be contacted during the hours of UK 9.00am to 6.00pm on Business Days by telephone, mobile or email.

On the first contact for a new incident, Mvine support will allocate an incident number that should be quoted in all subsequent correspondence. The Mvine support team may request further information from Customer to the extent reasonably required to help resolve the incident. If the incident is Software-related, the Mvine team will categorise the incident. Once the solution has been agreed with the Customer and successfully implemented by the Mvine team the incident will be closed.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£20 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Users can be invited to a demo area where they can exchange ideas, suggestions and files with us.

Service documents