Nowcomm Limited

Cisco WebEx Teams (Formally Cisco Spark)

WebEx Teams is a Cisco app for improving teamwork with our secure encrypted cloud solution for voice, video, messaging, file sharing and white boarding. Webex Teams enables total mobile working for all staff, providing a service which can be used in the office, at home or on the go.

Features

  • File Sharing
  • Video Conferencing
  • Instant Messaging
  • Online Meetings
  • Interactive Whiteboard
  • End-to-end encryption

Benefits

  • Reduced Travel Time
  • Reduces Carbon Footprint
  • Increased Productivity
  • Collaboration of thoughts and ideas
  • Enables remote working

Pricing

£66 per user per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

753305653194901

Nowcomm Limited

Corinne Stott

0133 2821106

gcloud@nowcomm.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Cisco WebEx Meetings, Cisco Customer Journey Solutions, Cisco WebEx Calling, Cisco Broadsoft UC-One
Cloud deployment model Public cloud
Service constraints WebEx Teams is currently available in 47 countries plus including UK and Ireland. Please contact Nowcomm for an upto date list.
System requirements
  • Internet Connection
  • Web Browser

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Questions are all acknowledged within 5 minutes and depending on the priority are responding to from 5 minutes when it is priority 1; multiple work groups affected or whole organisation affected or critical service and Preventing the business from operating normally to 8 hours with a priority 4 ticket; no immediate impact on users and immediate solution or workaround can be provided.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels There are 4 main support levels which Nowcomm offer which can be stacked to create the best fit for your organisation. Nowcomm’s Service Desk operates 24*7.
1) Remote Service Desk - providing technical assistance, advice and guidance.
2) Break Fix Support - providing minor software patches and upgrades. Our engineering resources can either be remote or onsite.
3) Monitoring Service - providing proactive monitoring of devices with downtime alerts.
4) Managed Service - providing Moves, Adds, Changes and Deletes, monthly backups and storage, vulnerability scanning, patching and monthly reporting.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Nowcomm onboards customers by gathering all key information required to bring the service live. All system information and supporting documentation is developed and distributed to the customer as part of the onboarding process. Detailed design documentation is derived from this initial documentation. The detailed design is agreed and signed off by both parties prior to implementation.
A full copy of the system documentation is provided following user acceptance testing.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Cisco Webex Teams allows enterprise Customers to export up to 90 days of User-Generated Information using APIs provided with the Service (except for recordings). There are several ways enterprise Customers and consumer users may export their personal data from the Cisco Webex platform.
Customers may export limited categories of personal data via the Control Hub (as CSV exports) and all types of personal data (except
authentication tokens) using APIs. If consumer users wish to export their personal data, they must use APIs
End-of-contract process All Software functionality is provided for the duration of the contract with Nowcomm. Once the contract has ceased, the organisation will be off - boarded, information securely deleted from the Nowcomm database, and tenant is removed at no extra cost. Bespoke off-boarding requirements can be purchased via "Nowcomm Specialist Cloud Consultancy Services".

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None, same user experience across all platforms.
Accessibility standards None or don’t know
Description of accessibility Highly accessible from a web browser, desktop application or mobile application.
Accessibility testing None
API Yes
What users can and can't do using the API There is a list of integrations which make use of the WebEx API including OneDrive, Box, Twitter, Trello and Zendesk to name a few. A full list can be found on the Cisco Website.
If the customer wants to develop an integration of their own utilising the API, Nowcomm will supply details.
API documentation Yes
API documentation formats HTML
API sandbox or test environment No
Customisation available Yes
Description of customisation The Service can be customised by the organisation for a more personalised experience including branding. This is accessible via the administration portal or via "Nowcomm Specialist Cloud Consultancy Services".

Scaling

Scaling
Independence of resources This service is built upon a robust and highly scalable platform and Cisco is recognised as a global leader in conferencing solutions.

Analytics

Analytics
Service usage metrics Yes
Metrics types Summary or detailed monthly reports can be provided for an extra cost.
Reporting types Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Cisco

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach There are several ways enterprise Customers and consumer users may export their personal data from the Cisco Webex platform. Customers may export limited categories of personal data via the Control Hub (as CSV exports) and all types of personal data (except authentication tokens) using APIs. If consumer users wish to export their personal data, they must use APIs
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.99%
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Username or password
  • Other
Other user authentication Cisco WebEx provides authentication through multifactor authentication (MFA) by integrating with SAML v2 identity providers that support this mechanism.
Access restrictions in management interfaces and support channels Cisco WebEx operates a multi level access platform. Users are provisioned with roles by the administrator.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Nowcomm is a Cyber Essentials Certified organisation and follows the processes set out within it. Nowcomm are actively working towards Cyber Essentials Plus and 27001 and operates within the guidelines set out.
Information security policies and processes Nowcomm follow the processes from Cyber Essentials as well as key processes and procedures from 27001.

The Cisco WebEx Cloud is a global, enterprise-scale network designed specifically for highly secure delivery of on-demand applications. It offers a scalable architecture, consistent availability and multilayer tenant security validated by rigorous independent audits, including SSAE-16 and ISO 27001.

The Cisco WebEx Cloud is certified by the Skyhigh CloudTrustTM Programme, the most extensive, impartial evaluation of cloud security and enterprise-readiness available.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Organisations will have access to their own administration portal and have the option to assign Nowcomm as a partner administrator. Nowcomm follow ITIL best practices for change management.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Cisco continually monitor and develop their software for vulnerabilities and threats. Updates are rolled out automatically to the clients and devices.

Further support can be purchased under the "Nowcomm Monitor, Manage, Support and Optimise" G Cloud service.
Protective monitoring type Undisclosed
Protective monitoring approach All external facing services are subject to monthly vulnerability scans. Patching takes place monthly with emergency patching being performed within 1 week of the vulnerability detection. In extreme circumstances and to protect the security of the organisation and customer, Nowcomm may patch on the same day. Vulnerability information is obtained from Cisco's TALOS platform and Cisco TAC. We use independent feeds using QUALSYS scanning engine, correlating all known CVE's, enabling us to establish impact for all managed assets scanned by the platform. Further support can be purchased under the "Nowcomm Monitor, Manage, Support and Optimise" GCloud service.
Incident management type Supplier-defined controls
Incident management approach Incidents are logged with a unique case reference number and tracked from triage through to resolution via our service desk platform. We have pre-approved processes / changes for certain tasks, however day to day operation is bespoke per customer and may change depending on the organisation’s needs.
Users can report incidents via email, web or telephone.
Reports are provided via email upon request. Major incident reports are provided within 48 hours of the incident resolution. Updates available upon request.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £66 per user per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 30 day free trail period of full functionality with limitied amount of licences.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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