Issured Ltd

Search and Data Services

Provision of multiple database engines that can be tailored to host a variety of application services including SQL.

Features

  • Remote Access Provision
  • Search across multiple datasets

Benefits

  • Provides published results from multiple search parameters
  • Provides an automated result report tailored to the parameters

Pricing

£500 per unit

  • Education pricing available

Service documents

G-Cloud 11

752881987399807

Issured Ltd

Jonathan Empson

+44 7921571448

info@issured.com

Service scope

Service scope
Service constraints N/A
System requirements Standard Web browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within normal ITiL based standards.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Can be provisioned as required.
Web chat accessibility testing This will be tested as required.
Onsite support Yes, at extra cost
Support levels We provide a technical account manager for all clients. The service operates as follows:
-First line - Service desk
-Second line - Technical support team
-Return to manufacturer support
Escalation approach:
Escalation to senior management team for any customer concerns
Cost of the service:
-the cost is a single packaged service based on an agreed numb bar of incidents in a time period.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide full on-site training and documentation as required.
We can offer train the trainer services if required.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction We provide users with the option to extract their data in a structured data format, for example, XML or JSON.
End-of-contract process Provision of the extract of data will be provided as part of the contracted service.
Any additional activities would be negotiated with the users.

Using the service

Using the service
Web browser interface Yes
Using the web interface All features are available and configurable through the web interface.
Web interface accessibility standard WCAG 2.1 A
Web interface accessibility testing All testing is managed as part of our development lifecycle.
API No
Command line interface No

Scaling

Scaling
Scaling available No
Independence of resources We adopt careful planning and provide capacity to our existing service provision that enables us to onboard new customers in a controlled manner.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency Less than once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up All databases.
Backup controls The normal position will be for a backup service that is a fully configurable service at the outset of the contract.
Datacentre setup Single datacentre with multiple copies
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability We provide a 9 to 5 service at 92% availability.
Approach to resilience We offer a single data centre configuration.
Outage reporting Email alerts and by phone as required.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels We adopt separation and the management layer is not accessible by Users.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Devices users manage the service through Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 CQS
ISO/IEC 27001 accreditation date 01/03/2019
What the ISO/IEC 27001 doesn’t cover Fully compliant.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We are certified ISO 27001 and ISO 9001.
Our policies and processes can be made available on request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We follow ITiL and we are ISO 27001 and ISO 9001 certified.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We are certified ISO 27001 which contains our process and procedures for vulnerability management.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We are certified ISO 27001 which contains our process and procedures for protective monitoring.
Incident management type Supplier-defined controls
Incident management approach We follow ITiL best practice.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Multiple tenancies

Energy efficiency

Energy efficiency
Energy-efficient datacentres No

Pricing

Pricing
Price £500 per unit
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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