Issured Ltd

Search and Data Services

Provision of multiple database engines that can be tailored to host a variety of application services including SQL.

Features

  • Remote Access Provision
  • Search across multiple datasets

Benefits

  • Provides published results from multiple search parameters
  • Provides an automated result report tailored to the parameters

Pricing

£500 per unit

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

7 5 2 8 8 1 9 8 7 3 9 9 8 0 7

Contact

Issured Ltd

Jonathan Empson

+44 7921571448

info@issured.com

Service scope

Service constraints
N/A
System requirements
Standard Web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within normal ITiL based standards.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Can be provisioned as required.
Web chat accessibility testing
This will be tested as required.
Onsite support
Yes, at extra cost
Support levels
We provide a technical account manager for all clients. The service operates as follows:
-First line - Service desk
-Second line - Technical support team
-Return to manufacturer support
Escalation approach:
Escalation to senior management team for any customer concerns
Cost of the service:
-the cost is a single packaged service based on an agreed numb bar of incidents in a time period.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide full on-site training and documentation as required.
We can offer train the trainer services if required.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
We provide users with the option to extract their data in a structured data format, for example, XML or JSON.
End-of-contract process
Provision of the extract of data will be provided as part of the contracted service.
Any additional activities would be negotiated with the users.

Using the service

Web browser interface
Yes
Using the web interface
All features are available and configurable through the web interface.
Web interface accessibility standard
WCAG 2.1 A
Web interface accessibility testing
All testing is managed as part of our development lifecycle.
API
No
Command line interface
No

Scaling

Scaling available
No
Independence of resources
We adopt careful planning and provide capacity to our existing service provision that enables us to onboard new customers in a controlled manner.
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
Less than once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
All databases.
Backup controls
The normal position will be for a backup service that is a fully configurable service at the outset of the contract.
Datacentre setup
Single datacentre with multiple copies
Scheduling backups
Users contact the support team to schedule backups
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
We provide a 9 to 5 service at 92% availability.
Approach to resilience
We offer a single data centre configuration.
Outage reporting
Email alerts and by phone as required.

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
We adopt separation and the management layer is not accessible by Users.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Devices users manage the service through
Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
CQS
ISO/IEC 27001 accreditation date
01/03/2019
What the ISO/IEC 27001 doesn’t cover
Fully compliant.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We are certified ISO 27001 and ISO 9001.
Our policies and processes can be made available on request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We follow ITiL and we are ISO 27001 and ISO 9001 certified.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We are certified ISO 27001 which contains our process and procedures for vulnerability management.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We are certified ISO 27001 which contains our process and procedures for protective monitoring.
Incident management type
Supplier-defined controls
Incident management approach
We follow ITiL best practice.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
VMware
How shared infrastructure is kept separate
Multiple tenancies

Energy efficiency

Energy-efficient datacentres
No

Pricing

Price
£500 per unit
Discount for educational organisations
Yes
Free trial available
No

Service documents

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