KATLAS TECHNOLOGY LIMITED

KATLAS MAIHealth Cloud Services

MAI Health powered by KATLAS Technology offers health
decision makers a real-time view of their patients and available
capacity to deliver personalised treatments and care. PaaS service driven by a cloud services designed for UK Public Sector, GDPR compliant, based on Crown hosting datacentres, ensuring data sovereignty, with full support.

Features

  • Multi-Cloud Platform and Solution Consultancy
  • Disaster Recovery – Fully resilient infrastructure
  • Different Deployment Models
  • Managed & collaboration services
  • Plug and Play Integration and API gateway services
  • Distributed Storage – secure data
  • Remote Access Options – Mobility
  • User information, cyber essentials and cloud guides
  • Resilience, Guaranteed SLA’s
  • Green Credentials

Benefits

  • Multi-cloud architecture empowers clients to distribute their workloads
  • Quick data recovery for all kinds of emergency scenarios
  • Clients are offered SaaS to PaaS based models.
  • Client can have a multi-tiered support model
  • Client to connect new service services quickly and efficiently
  • Secure your personal information and makes it very secure
  • Clients and users to connect via smartphones and devices
  • Educational videos for users to help with the set-up
  • 99.5% availability as part of their SLA guarantee
  • UKCloud have a CarbonNeutral® cloud services

Pricing

£3.46 a gigabyte a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at edward.cole@katlastechnology.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

7 5 2 2 6 3 6 1 9 2 2 7 8 5 7

Contact

KATLAS TECHNOLOGY LIMITED edward cole
Telephone: 0207 738 9198
Email: edward.cole@katlastechnology.io

Service scope

Service constraints
Not currently compatible with Apple devices and operating systems until 01/2021. Management configuration and administration of layers above the IaaS (for example, the procurement or development of the application and the correct implementation and usage of the appropriate API).
System requirements
  • Different cloud vendors software would required further analysis for compatibility
  • Own Branding subject to a separate license agreement

User support

Email or online ticketing support
Email or online ticketing
Support response times
KATLAS will provide a 9-5 service Monday to Friday. Tickets are responded to on a priority basis.

How partners UKCloud aim to respond to ALL initial questions within 15 minutes during normal business hours and High Severity tickets will be answered 24/7
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
KATLAS's partner UKCloud will provide a slack service that is accessible via any web browser that supports HTML5 and is also accessible programmatically via its API. Alternatively, Slack can be used via its own desktop client.
Web chat accessibility testing
NONE
Onsite support
Yes, at extra cost
Support levels
KATLAS offers a standard support includes a help desk which will be operational between 9 - 5 Monday - Friday. It partners UKCloud offer a Customer Success Managers, and a 24/7 Network Operations Centre. We aim to respond to ALL incidents and requests within 15 minutes 24/7, with a priority on resolving P1 incidents.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
KATLAS provide a educational training videos for onboarding and offboarding. The user will be download and watch the educational videos, and read the materials and operational guides to help them use the applications/services. Our partners UKCloud will also offer the same service.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
KATLAS will work with the clients to ensure that all their data, is properly extracted or removed . Our partners UKCloud will ensure that a customer autonomy of their data is conducted, and all data is extracted through an API call.
End-of-contract process
KATLAS will return all data that is extracted, were pragmatic. KATLAS partners UK cloud will return all your data and materials which cannot be deleted or exported by you, and securely destroy all copies of your data on your written instruction.  We will return any pre-paid sums for services not delivered to you. We will not penalise you for terminating your contract with us unless specifically stated in the Service Definition. We will also return all of your confidential information, unless there is a legal requirement that we keep it.

Using the service

Web browser interface
Yes
Using the web interface
KATLAS will offer a basic service between 9-5 Monday to Friday. KATLAS's partners UKCloud will provide a control panel allowing users to manage aspects of this service, including monitoring consumption. It also allows users to interface UKCloud management system including raising tickets and requests. The web interface also provides access to a comprehensive set of documentation and videos. Control access and security including key pairs and API access.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
KATLAS will offer a basic service between 9-5 Monday to Friday. KATLAS partner's will provide a web interface is accessible using the most common web browsers and is delivered over various public and private networks including the internet, PSN, N3/HSCN and Janet. The web interface is protected by standards-based encryption, two-factor authentication and optionally IP address restrictions. The web interface is entirely HTML5 and does not require any auxiliary plug-ins, therefore the web interface is accessible by any modern day desktop or mobile internet browser able to support secure HTTPS connections.
Web interface accessibility testing
NONE
API
Yes
What users can and can't do using the API
KATLAS's partners UKCloud offer the use API calls to create, manage and monitor Service Requests and view information about the components of your environment. We provide native access to underlying proprietary API, and access via AWS S3 compatible API. The APIs provides the ability to create/delete/list and manage buckets, add and delete objects, assign and search metadata, manage ACLs and implement versioning and retention policies.
API automation tools
Puppet
API documentation
Yes
API documentation formats
HTML
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
KATLAS's partners UKCloud will try to guarantee that users are not affected by the demands from other users, we use resource reservations and shares such as internet bandwidth shaping. In addition, the capacity planning team ensure that usage in terms of all resources are constantly monitored and increased accordingly relating to user demand.
Usage notifications
Yes
Usage reporting
  • API
  • Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
CPU
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
UKCloud

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
Data
Backup controls
KATLAS partners UKCloud will allow users to schedule backups through a web interface.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users schedule backups through a web interface
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
KATLAS partners UKCloud offer a 99.95% - 99.99% depending on Service level chosen. The service level can be improved to 99.999%
Approach to resilience
KATLAS's partner UKCloud will ensure that objects are automatically replicated across nodes to protect against hardware failure. Our service is deployed across a number of sites, regions and zones. Each zone is designed to eliminate single points of failure (such as power, network and hardware). Customers are encouraged to ensure their solution spans multiple sites, regions or zones to ensure service continuity should a failure occur.
Outage reporting
KATLAS will ensure that all outages are managed between 9-5 Monday to Friday, when reported on the service page. Its partners UKCloud will ensure that all outages can be reported via the Service Status page and the notifications service within the portal.  Outages are identified as Planned maintenance, Emergency maintenance, and platform issues.  In addition, the KATLAS help deck will proactively contact customers as appropriate.

Identity and authentication

User authentication
  • 2-factor authentication
  • Other
Other user authentication
KATLAS provide a private key that allows users to login and access the MAIHealth service
Access restrictions in management interfaces and support channels
KATLAS will ensure that all users have a unique private-public key pair and well as a KYC process to access their data. It's partners UKCloud for online systems (e.g. Customer Portal & API interfaces), users are required to have a unique username, password and memorable word combination. Some customers may also use 2FA authentication tokens.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Other
Description of management access authentication
KATLAS are able to monitor all access to services, and report on any anomalies.
Devices users manage the service through
Dedicated device on a segregated network (providers own provision)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyds Register (LR) - for UKCloud
ISO/IEC 27001 accreditation date
8th May 2012 - for UKCloud
What the ISO/IEC 27001 doesn’t cover
KATLAS is working towards 27001 certification
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
28th October 2016 - - for UKCloud
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
Nothing
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
CSA CCM version 3.0
Information security policies and processes
KATLAS are working towards a 27001 certification, however its partners UKCloud has a number of inter-connected governance frameworks in place which control both how the Company operates and the manner in which it delivers cloud services to its customers. These have been independently assessed and certified against ISO20000, ISO27001, ISO27017 and ISO27018 by LRQA, a UKAS accredited audit body. The Company is governed by an integrated suite of information security policies. Under the top level Information Security Policy itself are second-level documents with specific focus on Acceptable Use, Antivirus Protection, Asset Management, Business Continuity Management, Data Protection, Password Management, Personnel Management, Supply Chain Management and many others.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
KATLAS's partner UKCloud has documented configuration and change management policies and processes, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO20000 standard. Formal configuration management activities, including record management and asset reporting, are monitored and validated constantly, and any identified discrepancies promptly escalated for investigation. A robust, established process for the formal submission of change requests is mandated prior to review and approval of the daily Change Advisory Board, which is attended by a quorum of operational and technical management personnel.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
KATLAS's partner UKCloud has a documented vulnerability management policy and process, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO20000 and ISO27001 standards. Where technically possible, real-time updates and status reports are identified and sourced from credible vendor sources, which cover a significant proportion of the partners asset population. For other systems and software, assigned personnel have responsibility for regularly reviewing technical forums and specialist groups to promptly identify and evaluate any emerging patches or updates which require our attention.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
KATLAS is following best practice from the National Cyber Security Centre, and its partner UKCloud protects both its Assured and Elevated platforms with 24x7 enhanced protective monitoring services, vulnerability scanning and assessment.  Our approach to protective monitoring at minimum meets the Protective Monitoring Controls (PMC 1-12) outlined in NCSC document GPG13 (Protective Monitoring for HMG ICT Systems).  It includes checks against systems events (SIEM) and network traffic analysis, including time sources, cross-boundary traffic, suspicious activities at a boundary, network connections and status of backups.  Any alerts generated are logged and investigated 24x7.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
KATLAS will provide documentation about it's incident management approach, and its partner UKCloud has a documented incident management policy and process, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO20000 and ISO27001 standards. This activity is responsible for the progression of alerts generated by automated monitoring systems, issues identified. All incidents are promptly reported into a central ticketing system, which ensures that each is promptly assigned to an appropriate resource, and its progress tracked (and escalated, as required) to resolution.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
VMware
How shared infrastructure is kept separate
N/A

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
KATLAS's partner UKCloud services are CarbonNeutral® cloud services. They have achieved this certification by working with Natural Capital Partners to measure and reduce our CO2 emissions across all sources used to deliver our cloud services to our customers. These include direct emissions from all owned or leased stationary sources that use fossil fuels and/or emit fugitive emissions, and emissions from the generation of purchased electricity and steam (including transmission and distribution losses) to power our servers. For our cloud services to achieve CarbonNeutral® status, an independent assessment of the CO2 emissions produced from direct and indirect sources required to deliver them was carried out, followed by an offset-inclusive emissions reduction programme. This means that for every tonne of greenhouse gas emissions we produce in delivering cloud services, we buy a verified carbon offset which guarantees that an equivalent amount of greenhouse gas emissions is reduced from the atmosphere through a renewable energy or clean technology project.

Pricing

Price
£3.46 a gigabyte a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
KATLAS partner UKCloud offer free trials to both new and existing KATLAS customers for products that haven't previously purchased or trialled. Free trials are excluded from any SLA credits and are limited to 30 days’ based on a fair usage policy. Please contact KATLAS as offers are changing constantly.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at edward.cole@katlastechnology.io. Tell them what format you need. It will help if you say what assistive technology you use.