Valueworks Limited

Collaborative Software Platform

Our collaborative software platform is a cloud-based service used by social housing landlords to manage works completed by contractors. A shared service with suppliers, tendered terms form catalogues against which surveys, valuations, works and repairs are completed and invoiced. The collaborative software platform absorbs key data to manage assets.


  • Collaborative platform giving shared view to control cost/pace of delivery
  • Catalogues – goods and services
  • Approval processes / roles and automation and audit trail
  • Validated address lists – property level reporting
  • Variations to budget and exception management
  • Purchase-to-pay-ordering, delivery notes and consolidated HMRC compliant invoicing
  • Automated rebate collection
  • Disputes and returns
  • Cost control-data to inform strategic decisions (single-source-of-truth)
  • Integrates easily with your existing technology landscape


  • Reduces administrative costs by up to 30%
  • Better contract management by a landlord using our collaboration software
  • Shared view of costs gives insight and control
  • Deliver continuous improvement of 9%-15% of contract value per year
  • Ensures you get a consistently good deal from your contractors
  • Reduced risk of commercial disputes, automated pricing to commercial terms
  • Single platform with clean, consistent data, and clear audit trail
  • Automated data transfer, reduced risk of error, and improved governance
  • Strengthens commercial control though accurate cost management and financial reporting
  • Improved business processes with automated and auditable workflows


£0.23 per unit per month

Service documents

G-Cloud 10


Valueworks Limited

Patricia Conway

01925 282 360

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements
  • Internet browser access
  • Minimum browser support IE10+, Edge, Chrome

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Acknowledge receipt within 24 hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels 8.00am - 5.00pm Monday to Friday (excluding public holidays)
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Consultancy (if required), implementation and training (customer, contractors and suppliers).
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Documents can be saved off to PDF, data can be extracted to excel/csv or text using reporting outputs.
End-of-contract process Users access downgraded to observer for access to data for period of 5 years.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Responsive design allows use on smaller screens. Not suitable for phones but tablets.
Accessibility standards None or don’t know
Description of accessibility Accessible through a web browser and able to use the accessibility features of the underlying operating system and browser.
Accessibility testing None
What users can and can't do using the API Access catalogues of products, submit delivery note confirmation, submit orders, download invoices.
API documentation Yes
API documentation formats Other
API sandbox or test environment Yes
Customisation available No


Independence of resources Service level agreement


Service usage metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Other
Other data at rest protection approach Assured by service provider assertion.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Reports accessible through service allow data to be extracted in Excel/CSV and text.
Data export formats CSV
Data import formats
  • CSV
  • Other
Other data import formats XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 98%, assured by service provider assertion.
Approach to resilience Available on request.
Outage reporting A public dashboard.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Use of role and permissions.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Available on request.
Information security policies and processes Assured by service provider assertion where outside the boundaries of the organisation. Security policies controlled by CTO with responsibility for Cyber Security.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Follows ticketed change management process, with promotion between environments.
Vulnerability management type Supplier-defined controls
Vulnerability management approach External audit, regular patching cadence, application of up-to-date security tools and threats monitored from security sites.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Application of monitoring tools.
Incident management type Undisclosed
Incident management approach Support incidents reported to a Customer Success team who record issue, raising tickets for issues and escalate to an incident manager who will work with software engineers and infrastructure to achieve a resolution issuing regular updates through the Customer Success team.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £0.23 per unit per month
Discount for educational organisations No
Free trial available No


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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