POWELL SOFTWARE UK LTD

Powell Intranet - Digital workplace for Office 365

Powell Software drives digital transformation by offering customizable and evergreen intranet and workplace solutions, built on top of Office 365 and SharePoint. As a Microsoft Gold Partner, we help customers all over the world drive their digital transformation by offering revolutionary digital workplace collaboration and implementation products.

Features

  • Out-of the Box Intranet
  • No code Pre-figured templates and connectors
  • Provisionning tool for SharePoint and office 365
  • Template base and flexible news targeting and cross-site aggregation
  • Multilingual support, Mobile access, user targeted news and content
  • Collaboration and Social Features integration
  • Search and Navigation features
  • Analytics Features
  • Microsoft Teams Governance and provisionning
  • Management and configuration platform

Benefits

  • Accelerate intranet portals and features delivery
  • Reduce cost, simplify and facilitate intranet sites creation
  • Configure a full-fledge intranet portal without any coding
  • Streamline the creation and publishing of news articles
  • Enhance user experience with personalized content, on any device
  • Promote collaboration and Maintain teams well connected
  • Improve search throughout Office 365 using refiners for best results
  • Get visibility on site activity, content usage and social engagement
  • Provide Teams Best practices, use-case templates and control sprawl
  • Customize, update and manage your workplace easily and overtime

Pricing

£0.70 to £4 a user a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pgomes@powell-software.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

7 5 1 8 6 8 1 4 6 5 6 1 3 2 4

Contact

POWELL SOFTWARE UK LTD Philippe Gomes
Telephone: 07786896993
Email: pgomes@powell-software.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Our service is an extension to the Microsoft Office 365 suite
Cloud deployment model
Public cloud
Service constraints
There are no constraints other than being a Microsoft Office 365 customer
System requirements
  • Our solutions require a customer Office 365 tenant
  • A licence for specific web parts (i.e: Power BI License)
  • A site collection administrator account (with no MFA)
  • User needs an entry access via SharePoint Online
  • Browser support: Edge, Safari, Chrome and Firefox

User support

Email or online ticketing support
Email or online ticketing
Support response times
Business-critical incident:
Definition: The intranet portal is entirely down, or a vital page of the intranet portal is down
Response time: 2 hours during business days (Monday to Friday) from 8 AM to 6 PM CET.

Non-business-critical incident:
Definition: A widget that is not business critical doesn’t work correctly. Example: a design issue

Response time: 8 hours during business days (Monday to Friday) from 8 AM to 6 PM CET.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Standard support level:

Business-critical incident:

Definition: Intranet portal is completely down or a key page of the intranet portal is down.
Resolution time: 8 hours, this means that we commit to make our best efforts to solve the issue within 8 hours.

Non-business-critical incident:

Definition: A widget that is not business critical doesn’t work properly. Example: weather forecast, design issue, etc.

Response time: 8 hours during business days (Monday to Friday) from 8 AM to 6 PM CET.
Solving time: 5 days, this means that we commit to make our best efforts to solve the issue within 5 hours.

Cost: Our standard support is included within the subscription cost of the software.

Premium Support (Optional)
*Business critical/Non-critical

24*7 - Response time: *1.5h/5h -30 tickets /month
24*5 - Response time: 2h/8h -25 tickets/month
12*7 - Response time: 2h/8h -20 tickets/month
12*5 - Response time: 2h/8h -15 tickets/month

Costing available On-demand for each option

Additional Services:

A dedicated engineer in the support team to manage the customer requests
(50% FTE) - 2 days/month on-premise

A dedicated CSM to facilitate adoption, present new features and roadmap
2 days/month on-premise
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Powell Software offers online onboarding resources for administrators. Service implementation, training, adoption are provided by our partners.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
The data resides on the end-user customer tenant / if required we can extract customer data on request
End-of-contract process
If the subscription is not renewed, the customer stops having access to the features provided by Powell (i.e: Web parts), the data will still remain accessible in the tenancy

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The application is scaled to give a more effective mobile interface.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Customisations can be built into the product by deploying custom solutions or more simply changing the configuration of the components

Scaling

Independence of resources
Microsoft cloud services will auto scale to meet the demand placed on them by various users, including auto throttling to ensure that one cloud user can not fully utilise all resources available to that service.

Analytics

Service usage metrics
Yes
Metrics types
Metrics are available through SharePoint Site Usage reports and also in the SharePoint Admin Centre. Alternatively, Google Analytics tracking codes can be embedded into the pages.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Customers can export their data using Excel, APIs, RESTful interfaces and also request a physical copy via USB (encrypted) disk
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Microsoft guarantees a 99.9% uptime of their services
Approach to resilience
Our CDN is replicated across two Datacenters.
Office 365 employs resilient networks within its own data centers as well as providing geo-redundancy, having paired data centers within each Geo. Full detail of this can be found here: https://docs.microsoft.com/en-us/office365/Enterprise/office-365-data-resiliency-overview
Outage reporting
For the Powell Software platform: Through the management dashboard (Powell Manager)

For O365 outages: Outages are reported through the Microsoft 365 Service Health dashboard available within the Admin portal.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Different permissions and authentication methods can be set based on the required security rules.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
CSA CCM version 3.0
Information security policies and processes
All of our internal infrastructure is hosted and managed by Microsoft Azure.
We have no internal server.
The security policy is followed according to the recommendations of Microsoft Advisor + compliance center.
We have launched the process to be ISO 27001 certified

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
The solution is based on the Microsoft 365 platform, please view https://www.microsoft.com/en-us/trustcenter
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
The solution is based on the Microsoft 365 platform, please view https://www.microsoft.com/en-us/trustcenter
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
The solution is based on the Microsoft 365 platform, please view https://www.microsoft.com/en-us/trustcenter
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
The solution is based on the Microsoft 365 platform, please view https://www.microsoft.com/en-us/trustcenter

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0.70 to £4 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We can provide on case-by-case basis access to a demonstration site for a limited period to support the customer evaluation process.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pgomes@powell-software.com. Tell them what format you need. It will help if you say what assistive technology you use.