ID8.AI - Cyber Secure

id8ai

Online and real time idea creation platform to help early stage innovators explore their idea with the help of the platform community.

Features

  • Real Time Idea Exploration
  • Idea Management
  • Mobile Innovation
  • Social Collaboration

Benefits

  • Invite network to help collaborate
  • Build & test ideas whilst on the move
  • Capture ideas and allow them to evolve organically
  • Visualise the journey and results
  • Manage the complexity of interaction without a rigid structure

Pricing

£950 per person per day

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

751786117969351

ID8.AI - Cyber Secure

barrie roche

07977522924

ceo@id8.ai

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints Maintenance is limited to low code platform provider - outsystems, maintenance process
System requirements
  • Outsystems license (can be purchased by supplier)
  • Internet connectivity

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times We offer consulting implementation & support to allow us to best tailor the solution to our clients needs. We anticipate offering a standard offering with a 48 hour SLA within the next year.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels We charge our consulting support at £950 per day for corporate clients for our B2B offering.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We offer ability to upload existing data and help with migration of existing data sets. Our consultants provide coaching for client staff in the use of the product.
Service documentation No
End-of-contract data extraction Corporate users license and have full data ownership over the database for their data.
End-of-contract process The contract provides the user with a license to use our software. At the end of the contract our software is no longer available for use.

Using the service

Using the service
Web browser interface Yes
Supported browsers Chrome
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile first service with planned roadmap for additional desktop services
Accessibility standards None or don’t know
Description of accessibility Service is provide via a web app which renders text and allows all the standard accessibility of the mobile device.
Accessibility testing None as yet
API Yes
What users can and can't do using the API Our software solution is accessible via third party api's which are available for analytics.
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Buyers can add templates to the platform using a simple user interface.

Scaling

Scaling
Independence of resources We offer initial pilots with a limited user base. Out product uses load balancing and replication. We support users through performance testing with the help and guidance of third party vendors for their applications.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency Never
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Users can export data from the document database or graph database using the standard methods which are typically in a text, json or csv file format.
Data export formats
  • CSV
  • Other
Other data export formats Json
Data import formats
  • CSV
  • Other
Other data import formats Json

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Other
Other protection within supplier network We support customers in installation of our process and software on their own networks.

Availability and resilience

Availability and resilience
Guaranteed availability Availability is dependent upon third party software SLAs
Approach to resilience Replication and load balancing is included within the design.
Outage reporting Clients include the service within their own servers.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels We have the ability to utilise role based accessed controls & are developing field level access controls capability.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Less than 1 month
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Less than 1 month
How long system logs are stored for Less than 1 month

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach ISO27001 principles are applied
Information security policies and processes In line with IS027001.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We utilise third party applications for our configuration and leverage the reduce security risk from leveraging a framework used across multiple customers.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We utilise third party applications for our configuration and leverage the reduce security risk from leveraging a framework used across multiple customers.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We utilise third party applications for our configuration and leverage the reduce security risk from leveraging a framework used across multiple customers.
Incident management type Supplier-defined controls
Incident management approach We utilise third party applications for our configuration and leverage the reduce security risk from leveraging a framework used across multiple customers.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £950 per person per day
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Free trial use of software during the pilot up to 90 days. Implementation consulting is still required to ensure the maximum ROI for the business.

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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