WPC Software Ltd

WPC Coroners - Coroners Case Management

WPC Coroners is a flexible, intuitive case management and workflow system designed to manage all coronial cases from the point of referral, through to closure. WPC Coroners has a host of features to streamline the coronial process, minimizing the administrative burden of the coroner’s staff, saving valuable time.

Features

  • Workflow guides the user through the legal and local procedures
  • System generated or case-by-case tasking feature with colour coded priorities
  • Outputs to pre-populated forms, certificates, letters and customisable templates
  • Creation of annual MOJ report and case bundling
  • Comprehensive search, query and reporting facilities
  • Referral system allows online referrals to pre-populate the system
  • Inbuilt Calendar allows scheduling of inquests, pre-inquests and miscellanies
  • Inbuilt notification system alerts relevant users of case activity
  • User-specific Dashboard displaying relevant information and giving system prompts
  • Document Management System stores any file types including audio/video

Benefits

  • User friendly workflow that manages the entire coronial process
  • Tasking to ensure actions are consistent and not missed
  • Output pre-populated documents to improve accuracy and efficiency
  • Easily generate MOJ returns and court bundles saving valuable time
  • Manage workload and create customisable reports/statistics easily within the system
  • Save time and improve quality of data with referral system
  • User friendly Calendar feature manages Coroners and court time
  • Notification system notifies relevant users of case activity
  • Dashboard adds efficiency by managing user-specific tasks and case workloads
  • Store all files and documents in one location

Pricing

£750 per unit per month

Service documents

G-Cloud 10

751350604515746

WPC Software Ltd

Glenn Bewes

0117 908 1484

g.bewes@wpcsoft.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints WPC Coroners is offered as Cloud software with WPC Software collaborating with UKCloud to provide cloud-based delivery of the WPC Coroners software. An outline of the standard offering is outlined in the Service Description.
System requirements Up to date, modern browser (e.g. IE11 or above)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support is available 8:30am to 5:30pm Monday to Friday excluding English Public Holidays. Responses are provided in line with our SLA with all queries responded to within a maximum of 4 hours. Major and Critical issues should be reported by telephone to the Service Desk to ensure a timely response.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels WPC Software operates a standard support level which is fully outlined within our Support Issue Management Process (which is available upon request).

This document provides an outline of our incident management process including escalation points; roles and responsibilities; Incident Categorisation, Target Times, Prioritisation and Escalation; and Service Levels.

WPC Software operate a Service Desk between 08:30 to 17:30 Monday to Friday excluding English bank holidays. WPC Software has its own in-house written Service Desk management toolset which is used to log, monitor and manage Incidents and Service Requests through to resolution and closure. Each customer is assigned a dedicated Business Manager.

A brief summary of our standard support target times are:

Critical (system unavailable to users); 4 working hours to respond and fix.
Major (many users affected but limited impact); 4 working hours to respond; 8 working hours to fix.
Minor (few users affected with little impact); 8 working hours to respond; 2 working days to fix
Cosmetic (no impact on functionality); 2 working days to respond; Next release or earlier by agreement to fix.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started As part of the set-up process WPC will work closely with the customer to customise and set-up the solution to fit your working practices. This is normally in the form of a kick-off meeting, followed by a period of system configuration. This is normally included as standard as part of our implementation package. In addition to the system configuration, we normally offer a 3 day user specific training course, although this can be customised depending on individual customer requirements. We also offer a full set of user documentation including training and administration guides as part of our standard implementation package.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction WPC is committed to working with the user and providing a complete data extract of all data upon termination of the contract.
End-of-contract process The provision of data back to the customer at the end of the contract is included in the basic pricing and licensing offered with the solution.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The application is a mobile-friendly solution that has been designed to work on a desktop and a variety of mobile devices.
Accessibility standards WCAG 2.0 AAA
Accessibility testing Not applicable.
API Yes
What users can and can't do using the API A WPC Coroners API is available exposing certain system functions to enable integration. For example, the ability to pull inquest hearing information to a public website.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation There is a large element of customisation available within the WPC Coroners solution. This allows the end user organisation to configure their own system settings such as drop-down lists, tasks, user group profiles, document templates and many more.

Scaling

Scaling
Independence of resources The standard WPC Coroners Cloud Software is offered as a multi-tenanted server environment within UKCloud. Separation between customers is ensured with completely individual databases dedicated to the customer along with dedicated credentials. Demand on the service is carefully monitored with additional multi-tenanted environments created to guarantee users are not affected by other usage.

If a multi-tenanted environment is not acceptable, then we can provide a completely dedicated/separate environment for customers, although this is not part of our standard offering.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported from the application in a variety of formats depending on user access and privileges. Data can be exported via document templates (MS Word) or via an export to CSV.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability WPC Coroners as cloud software is delivered through the UKCloud platform, as part of their Standard service level which offers 99.99% availability.

Availability indication based on an average 730 hours per month. Excludes planned & emergency maintenance. Unavailability applies to existing VMs where the VM becomes unresponsive due to a fault recognised at the hypervisor layer or lower:
• i.e. fault is not within the Consumers control (OS, Applications, user networks).
• Fault is within UKCloud controlled components such as the virtual infrastructure, storage, power and physical firewalls & routers etc.
• External connectivity providers (e.g. internet, PSN, GSi) and components collocated at UKCloud are also not included in the availability calculation.
Approach to resilience WPC Software utilise UKCloud as our data centre partner, and definitions on the data centre resiliency is available through their own service definitions and assurance documentation. WPC can provide this upon request.

In addition, to the data centre assurance information on resiliency, a range of back-up and restore facilities can be offered. As standard, WPC Coroners is provided with a Daily VM snapshot for backup, and is stored for 14 days. An additional daily back-up facility is also provided whereby a scripted database back-up is taken to a secondary physical location in a sister-data centre (again with UKCloud). This ensures services can be resumed within a short space of time, with minimal loss of data.
Outage reporting UKCloud report outages through an online dashboard. This is managed by WPC Software as part of the service offering by WPC Software, with any interruption to the software service notified to customers at the earliest available opportunity by email.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Access to the solution is limited to named members of staff who are all vetted to NPPV Level 3, and only have restricted access for maintenance of the system.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information No audit information available
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials Plus Certification (renewed annually)

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach WPC Software has a robust Information Security Management System in place, which is in line with ISO27001, and are in the process of achieving certification.

Our service is hosted through UKCloud, who provide the data centre and infrastructure for the SaaS we offer. UKCloud are fully accredited to ISO27001.
Information security policies and processes WPC Software has a comprehensive Information Security Manual, which it is very difficult to summarise within the word limit. Although not yet formally accredited to ISO27001, the Information Security Management System that WPC adopts is very much built around this framework. UKCloud were carefully selected as our hosting partner due to their comprehensive policies detailing information security in line with ISO27001. A copy of our Information Security Manual can be made available upon request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The status, location and configuration of service components are fully tracked through their lifetime. A Configuration Management Database (CMDB) is maintained through a combined process of automated and manual discoveries, ongoing monitoring and updates, and physical validation by asset protection. UKCloud’s effective management of assets has been evidenced during external assessments of UKCloud’s ISO20000 and ISO27001 certifications, undertaken by LRQA.

Additional information on Configuration and Change Management can be provided by WPC Software upon request and in consultation with UKCloud.
Vulnerability management type Supplier-defined controls
Vulnerability management approach The service is protected by a dual-approach to vulnerability management through both the application and processes deployed through our data centre partner UKCloud.

All solutions are regularly tested for security flaws and subject to regular penetration tests through internal testing and customer-provisioned independent audits. Internally, we make use of the Burp Penetration Test suite and Nessus scanner.

UKCloud uses Shavlik software to identify and deploy newly issued or missing software patches, and Nessus to identify vulnerabilities which are identified within associated networks. All operating system and patches are tested within a controlled environment prior to being released onto operational platforms.
Protective monitoring type Supplier-defined controls
Protective monitoring approach UKCloud’s Assured Platform is protected by a GPG13 aligned protective monitoring system, provided externally by QinetiQ and subject to formal DSAS accreditation on an annual basis. This monitors and alerts on the twelve control areas documented within GPG13 (PMC1-12) at the DETER Level, and includes the production and retention of user activity logs to support monitoring, incident identification, response and investigative activities. It also includes activities related to the formal notification to the relevant authorities (e.g. CESG, GovCERT etc.) as appropriate.
Incident management type Supplier-defined controls
Incident management approach WPC Software and UKCloud have formal policies and procedures for incident management activities, including specific activities for identifying, remediating and resolving security incidents.

All incidents should be reported by a customer to WPC, who will work with UKCloud through their Incident Management Policy. WPC's and UKCloud's documentation provide clear definitions of an incident. Any such reports received are logged through our comprehensive incident recording system and immediately forwarded to the relevant team for analysis and determination of an appropriate course of action. Customers are kept informed via email and telephone as described within our policy documentation and procedures.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £750 per unit per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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