e2e-assure Ltd

e2e Managed Private Cloud Infrastructure (IaaS)

A range of physically dedicated, highly resilient and secure cloud managed cloud infrastructures. Managed IaaS provides monitoring, patching and management of all infrastructure components. The customer or other third parties install and manage virtual machines, Operating Systems and the applications.

Features

  • 100% physically dedicated to the customer
  • Located in Tier-3/4 UK datacenters with ISO 27001 certification
  • Three levels of service to choose from
  • Hyper-V or VMWare hypervisors
  • VPN connectivity provided using CPA certified devices
  • Dual site option available
  • Customer in control of the hypervisor
  • Designed using CESG Principles by a Senior CESG IA Architect
  • Single-tenant security and service control
  • Customer optimized compute - can be tailored to meet requirement

Benefits

  • Have your own physically separate, truly private cloud
  • Keep your data tightly secured and controlled
  • Only pay for what you use
  • Scale your service level up or down on demand
  • Scale your compute up or down on demand
  • Reduce your per VM compute costs as you scale
  • No impact to your service from other tenants
  • No impact to your service from attacks on other tenants
  • Enables you to focus on service consumption and not management
  • Integrated Protective Monitoring

Pricing

£1500 to £163707 per instance per month

Service documents

Framework

G-Cloud 11

Service ID

7 5 1 0 1 9 3 0 4 6 2 4 4 9 8

Contact

e2e-assure Ltd

Mark Peart

01666 860108

mark.peart@e2e-assure.com

Service scope

Service constraints
See Service Definition
System requirements
See Service Definition

User support

Email or online ticketing support
Email or online ticketing
Support response times
See SLA
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
See SLA information in Service Definition
Support available to third parties
Yes

Onboarding and offboarding

Getting started
See Service Definition
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
All customer data will be removed. The customer is expected to migrate their own data out of the service prior to the end of the service (if applicable). Optionally we can also migrate the data out of the service (such as historical access logs) on a time and material basis
End-of-contract process
Off-boarding is included with the following scope: all user access will be revoked and any components containing customer data will be removed and securely wiped.

Using the service

Web browser interface
Yes
Using the web interface
Customer in control of the hypervisor
Web interface accessibility standard
WCAG 2.1 A
Web interface accessibility testing
None
API
No
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
Using the command line interface
Command Line Interface is as per the capability of the supported Hypervisors. See Service Description.

Scaling

Scaling available
No
Independence of resources
Customers have their own physically separate, truly private cloud
Usage notifications
Yes
Usage reporting
  • Email
  • Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
Backup controls
See Service Definition
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
Scheduling backups
Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
See Service Definition
Approach to resilience
All e2e services operated from UK datacentres in three regions (England, Scotland and Wales) with multiple power and Internet Service Providers to ensure resilience. Individual service resilience may be dependent upon the Service Level that is ordered for each service.
Outage reporting
An incident management and response process will be agreed with each customer with email and phone alerting processes as required.

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
If required, support channels will agree processes for authenticating users including names users/account and the use of agreed passcodes.
Access restriction testing frequency
At least once a year
Management access authentication
2-factor authentication
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI - Certificate Number 620531
ISO/IEC 27001 accreditation date
Up to date and current since we first achieved ISO27001:2013 on 17/07/2015
What the ISO/IEC 27001 doesn’t cover
The whole organisation and all services are covered
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials Plus - November 2nd, 2017
  • Police Assured Secure Facilities (PASF) for DCs and e2e Management
  • Classified Material Assessment Toolkit (CMAT) inspections at DCs

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
This is detailed in our ISO 27001:2013 documentation and a full RMADS for all services

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes are documented and managed via the internal ticket system. A Separate test environment is used to ensure changes tested prior to being applied to the ‘live environment’. All changes reviewed and approved by appropriate senior staff prior to implementation to ensure they do not compromise security controls.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
All services are assessed as a part of the e2e Accreditation Framework with a full IS1/2 risk assessment provided as part of the RMADS. e2e provide comprehensive and detailed protective monitoring services independently for customer environments and all service offerings. Critical security patches are typically deployed within 8 hours. As well as ingesting intelligence which is used by our toolsets and rules engines, threat intelligence is also consumed from CERT-UK, CiSP, other Service Providers and from the NCSC
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
E2e provide comprehensive and detailed protective monitoring services independently for customer environments and all service offerings. The capability provides a comprehensive tool-set to proactively defend customers and services; This includes: Proactive Cyber Defence and Enterprise Risk Management Integrated Enterprise wide coverage with Flexible Log Management, Network Discovery, Asset Management, Traffic Flow Analysis NIDS, Packet Capture, Packet Analysis, Internal and External Vulnerability scanning, Threat Intelligence and Proactive Incident Response. All incidents will follow a predefined incident response playbook with fully automated and manual response actions. Typical response time is 15 minutes.
Incident management type
Supplier-defined controls
Incident management approach
E2e have a range of operational service levels that can be provided to customers. These range from carrying out initial triage and incident prioritisation through to full Incident Management. e2e can run Incident Response through to conclusion should that be required by its customers. Reporting of incidents can be though email or phone and depending upon the service, email reports can be provided or access to the on line ticketing and incident portal is provided.

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
No

Pricing

Price
£1500 to £163707 per instance per month
Discount for educational organisations
No
Free trial available
No

Service documents

Return to top ↑