PA Consulting Services Limited (UK)

Digital Twins

A Digital Twin is a virtual representation of a physical system that enables better decision making. We have
combined PA’s capabilities across science, engineering, analytics, cloud engineering, operational improvements
and cyber security to deploy secure digital twins to support critical business decision making at several private and
public sector organisations.

Features

  • 250 scientists and engineers who can select or design sensors
  • Communications expertise to transfer that sensor data into the cloud
  • Cloud engineering capability to build scalable systems for managing/visualising data.
  • Data analytics capability to digitally simulate impact of business decisions;
  • Operational expertise to characterise and improve the robustness of decisions.
  • Expertise to embed the necessary culture change to adopt technologies.
  • Expertise to build and maintain the required cyber security

Benefits

  • Expertise to build and maintain the required cyber security
  • Remotely view the performance of the physical system
  • Moving data from physical system offsite for storage and analysis
  • Better failure analysis of issues in the physical system
  • Better modelling/simulation of scenarios to support investment decisions
  • Better decisions on asset replacement/repair
  • Ability to move to predictive/preventative maintenance
  • Enable field force deployments
  • Better business case support of service and asset improvements

Pricing

£995 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Lia.Shaw@PACONSULTING.COM. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

7 5 0 7 9 6 0 0 5 1 5 1 9 1 2

Contact

PA Consulting Services Limited (UK) Lia Shaw
Telephone: 0207 730 9000
Email: Lia.Shaw@PACONSULTING.COM

Planning

Planning service
Yes
How the planning service works
We typically support buyers across a range of activities including: - Confirming the types of cloud services that are most appropriate, across Infrastructure, Platform and Software as a Service. - Estimating the likely use patterns to inform the design of cloud services - Assessing the suitability of existing products to migrate to the cloud and whether alternatives exist in the cloud environment
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
PA is independent from all vendors and provides impartial advice and training. We can provide training services for any cloud software service and any hosting service. We have strong partnerships with a number of vendors inc: Microsoft, AWS, Google, UK Cloud, Crown Hosting and others, which allows us to do this. We also provide certified courses in Scales Agile (SAFe) and cyber security areas tailored specifically for cloud software and hosting capabilities.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our pioneering, and award winning, work in cloud adoption has enabled a range of clients, including those with sensitive data and business processes to protect, to successfully exploit public cloud services from the major providers including AWS, Google and Microsoft. PA offers a full lifecycle of services to support your cloud adoption journey which are tailored to your situation and focused on achieving your outcomes.

We work closely with you to develop your overall cloud and hosting strategy through to defining and implementing the required target operating model to successfully exploit cloud including establishing new capabilities and ways of working (e.g. DevOps and Agile). PA recognises the importance of resilience and cyber security across cloud architectures and our Digital Trust team, who have worked with the most sensitive areas of UK government, bring a range of security testing and assurance capabilities that cover every aspect of enterprise cloud security. Our Migration and Transformation capabilities assess existing applications to identify and execute the preferred cloud migration approach (“lift and shift” or re-architect) supported by a strong business case.

Our Digital Operations team brings the new blend of capabilities (people, processes and tools) required to successfully manage and optimise your cloud solutions.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
PA is committed to ensuring that it always delivers the highest levels of quality to its clients. PA’s remuneration policy is based heavily on performance for clients, and is validated by specific feedback channels from clients to PA. The primary mechanism for capturing our clients’ views is through our Client Satisfaction Survey process, in which we seek feedback on PA’s performance on specific assignments. PA takes this process seriously and thus the review is normally carried out by an independent member of PA’s senior management group in a face-to-face meeting with the client. The Partner in Charge of the assignment will hold an active leadership role with ultimate responsibility for the delivery of all our work to meet client’s needs and in a manner that meets the client's culture and values. PA holds an IS09000 certification.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • CHECK
  • CREST
  • Tigerscheme

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We provide a range of managed service support capabilities for our clients. This includes first line user support through to third line technical software support. We make use of an existing service desk that already provides extended UK business hours support for over 35,000 users. We also offer offshore support capabilities to provide lower cost application support services and software development.

Service scope

Service constraints
There are no significant limitations in our service offerings.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Response times will be agreed as part of a service level agreement with the client.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
Web chat testing protocol will be agreed with the client as part of our service design process.
Support levels
We adapt our support to the needs of the users and can offer most support levels requested by clients. We have provided all combinations of first, second, and third line support to our clients; we have provided all combinations of UK business hours, UK extended business hours, US business hours and 24/7 support facilities to our clients. We have provided both real-time telephone support, email support, and on-call support. The costs of each of these models is tailored to the specific needs of our clients to ensure the right level of support is provided to the service in question. In all of our client engagements there will be a dedicated account manager – and typically a cloud support engineer or technical account manager depending on the needs of the client.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft, AWS, Google, Azure, SAP, UK Cloud and others.

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£995 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Lia.Shaw@PACONSULTING.COM. Tell them what format you need. It will help if you say what assistive technology you use.