LoadSpring Solutions Limited

LoadSpring Cloud Project Management Service

LoadSpring's cloud based project management solutions offer a single cloud location for all Project Management and engineering applications. We offer hosting, plus secure cloud access for employees and Joint Venture partners, infrastructure and application support, implementation support, online training via our LoadSpring Cloud Portal, and custom product development.

Features

  • LoadSpring provides a platform for best of breed Project Controls
  • Scheduling: Primavera P6 EPPM, Microsoft Project Server, Deltek Acumen Fuse
  • Cost Management/Estimating: ARES, EcoSys, Deltek, Candy, Causeway, RIB
  • Mobile collaboration and real-time reporting
  • Project Management: Oracle Primavera Unifier, Oracle Instantis
  • Risk analytics: Primavera Risk Analysis, Safran Risk, PRC
  • Document Management: Microsoft SharePoint, Documentum
  • Geospatial / CAD: ESRI ArcGIS, Autodesk, Synchro
  • Information Management: Bentley ProjectWise and eB Information Manager
  • Scalable cloud, high level of security, integrated identity management/SSO

Benefits

  • LoadSpring provides a secure and easy to use access platform
  • Efficient user license tracking and management increases ROI
  • 24x7 multi vendor, application and user support
  • LoadSpringInsight Project Intelligence automated tool
  • Control timing of application upgrades
  • Mobile access to all applications and LoadSpringMobile field product
  • Lightning speed deployment in days or weeks
  • Role based Custom access to your applications
  • LoadSpring Academy provides access to video training courses and tests
  • Hosting of internal project controls tools

Pricing

£15 per user per month

Service documents

G-Cloud 11

750695495756875

LoadSpring Solutions Limited

Jim Smith

+44 800 088 5889

jim@loadspring.com

Service scope

Service scope
Service constraints No service constraints. LoadSpring enables customers to have total custom control around maintenance and upgrade schedules.
System requirements Internet access

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 15 minute response 24x7
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Chat with support representatives through the LoadSpring Cloud Platform Support interface.
Web chat accessibility testing We have not tested with assistive technology.
Onsite support Yes, at extra cost
Support levels We provide 5 support levels based on the specific needs of our customers: Basic, Standard, Advanced, Enterprise Customer Management and Advanced Performance Management.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide live instructor led online administrator training. For reinforcements we provide self paced video tutorials and FAQ knowledge base.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction On demand file download or optional encrypted physical media shipment.
End-of-contract process Data is transitioned back to customer.

Using the service

Using the service
Web browser interface Yes
Using the web interface LoadSpring is a user friendly access point for all users. Administrators can allow users to self register or add/delete team members and provision applications. Once in the portal team members have access to their provisioned applications. The LoadSpring Platform does not limit user application functionality. Administrators can custom-brand the platform and have availability to critical reporting functionalities such as LoadSpringInsight, license management, global view reporting, and add custom training videos and quizzes.
Web interface accessibility standard None or don’t know
How the web interface is accessible Public internet via supported browser.
Web interface accessibility testing N/A
API Yes
What users can and can't do using the API API type: RESTful and SOAP
API automation tools Other
API documentation Yes
API documentation formats
  • HTML
  • PDF
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources Capacity planning and application performance sizing is done prior to deployment and throughout contract.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up Full backup datacentre to datacentre
Backup controls LoadSpring customers have the ability to fully control and customize backup schedules and source files.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% - 99.999%
SLA credit up to 50% on the monthly application fee.
Approach to resilience Available upon request.
Outage reporting Dashboard, email, phone.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Username or password
Access restrictions in management interfaces and support channels Remote administration is managed over certificate based IPsec encrypted tunnel.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Lloyd's Register Quality Assurance
ISO/IEC 27001 accreditation date 03/12/2015
What the ISO/IEC 27001 doesn’t cover Sungard certification
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications SOC 2 Type II

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes LoadSpring’s information security policy was originally designed on the ISO-17799 guideline and has been updated to comply with SOC 2 standards. All employees are trained and certified annually to policy revisions. Our CTO manages the policy with support from the Executive Team and Board of Directors.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All LoadSpring’s alterations to hardware, software, standard operating procedures or facilities, which affect the production computing environment or critical infrastructure, are performed under LoadSpring’s Request for Change process.

LoadSpring utilizes an interactive, on-line change management system that captures, tracks, and routes all changes to systems. When entered into the system, each change request is assigned and tracked via a unique number. Depending on the category of the change, it is routed for approval by management before being reviewed by our experts. Change requests are required to prove adequate testing and an assessment of risk, potential consequences and rollback planning.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Though scans we track/record vulnerabilities/remediations in a Security Vulnerability document. Vulnerabilities/exceptions found must be reported to security@myloadspring.com.

Exceptions are documented in the Security Exception document and must include:
1.Time/date found
2.Time reported
3.Expected remediation time
4.Remediation actions
5.Remediation completion time
Vulnerabilities are documented in the Security Vulnerability document and include:
1.Time/date found
2.Vulnerability identification method
3.Expected remediation time
4.Remediation actions
5.Remediation completion time
Security exceptions and vulnerabilities are evaluated for severity based on LoadSpring’s architecture and remediated based upon the following schedule:
• Critical–2hr
• Medium–1day
• Low–1week
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach LoadSpring utilizes an Intrusion Detection System (IDS) to identify and alert for potentially malicious network traffic. We deployed active/passive sensors that analyze network traffic for vulnerabilities, exploits, and suspicious activity. These sensors notify security personnel and log them for long-term analysis.

LoadSpring's Technical Operations team assumes all incidents are targeting all customers and trying to steal data. The security lead will determine the scope of the attack, perform forensics and disconnect the subject server(s). Once the situation is under control, documentation is completed to identify targets, source attacker IP, steps taken to resolve and then forward to Executive Management.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach LoadSpring representatives are trained in specific processes to evaluate threats and notify the SLA-Incident team for action and forensics.
Users report suspected incidents through the LoadSpring Support portal or by calling LoadSpring directly.
All suspected threats are assumed to attack informational assets owned by LoadSpring and its customers, target all customers, and to be currently stealing information. If a lesser threat level cannot be ascertained within 10 minutes, network connectivity to exposed systems is disabled.
LoadSpring Senior Management discloses incidents to authorized customers via phone and documented incident report.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used Citrix XenServer
How shared infrastructure is kept separate Single tenant virtual servers.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres In 2015, Sungard AS established a 2014 greenhouse gas emissions baseline and plans to set goals and measure performance against this baseline. In 2014, the company improved energy efficiency and environmental performance through the following initiatives.

UK Data Center Operations Environmental Performance
Reduced power usage effectiveness (PUE) performance from 2.0 to 1.9/1.8 at some of its latest data centers, including 1.3 PUE at its facility in Sweden. (PUE is calculated by dividing the amount of power entering a data center by the power used to run the computer infrastructure. An ideal PUE is 1.0.)

Pricing

Pricing
Price £15 per user per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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