SwipedOn - visitor management

SwipedOn visitor managmenet

SwipedOn is Visitor Management software. It enables a business to manage the movement of visitors and employees through a digital sign in process. SwipedOn instantly notifies employees of a visitors arrival, reports on visitor and employee movements and assists in the management of the evacuation process during an emergency.

Features

  • Report in real time on employee movements
  • Report in real time on visitor movements
  • Evacuation management of employees and visitors
  • Real time notifications of visitor arrival by SMS and email
  • Track visitor and employee movements in and out of buildings
  • Digital signed agreements stored for each visitor or contractor
  • ID badge printing
  • Employee in and out board
  • Customizable branding
  • Visitor management - sign in and out

Benefits

  • Generate reports ondemand for employee and visitor movements
  • View an instant evacuee list on demand during an emergency
  • Ensure guests are not kept waiting upon arrival
  • Ensure employees are aware of a guests arrival
  • Identify which buildings employees or visitors are present at
  • Identify a visitor via the information printed on their ID
  • Instantly view the status of any employee in or out
  • Present a visitor management platform that's inline with company brand
  • Enable all visitors to sign a NDA agreement upon arrival
  • View a schedule of upcoming visits

Pricing

£19 to £100 per unit per month

Service documents

Framework

G-Cloud 11

Service ID

7 5 0 5 3 9 0 1 9 5 6 6 0 6 5

Contact

SwipedOn - visitor management

Hadleigh Ford

+64221019966

hadleigh@swipedon.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Slack
Cloud deployment model
Private cloud
Service constraints
SwipedOn requires Apple iPad Air or newer SwipedOn requires Apple iOS 11 or higher SwipedOn only supports brother label printers: QL-820NWB QL-810W QL-720WN QL-710W
System requirements
  • IOS 11 or newer
  • IPad Air or newer
  • Access to Google Chrome or similar web browser
  • Uninterrupted internet connectivity

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 5 minutes.
Weekends Sunday within 5 hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
No
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Customers can utilize our online live chat support via www.swipedon.com.

They are able to seek support here, request phone calls, reset passwords and request further assistance with their support needs.
Web chat accessibility testing
N/A
Onsite support
No
Support levels
We offer a set level of support for all customers.

Live chat 24/6
Phone support on request
Screen sharing
Remote support
Implementation and training as needed - supplied remotely via web
Account management available dependant on contract value.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We assign each new customer with a customer success manager. This manager is responsible for training, assisting with implementing and ensuring the customer's account is configured correctly. We then offer further ongoing training to each of the account admins as needed.

We also offer a support database at https://support.swipedon.com
We also offer live chat and 24 hour 6 days a week support.

We offer a set level of support for all customers. Live chat 24/6 Phone support on request Screen sharing Remote support Implementation and training as needed - supplied remotely via web Account management available dependant on contract value.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Via export of csv file from their admin dashboard or by sending a support request to support@swipedon.com
End-of-contract process
A customer will formally request their account to be cancelled. As which time we cancel the contract. If the customer requests we can at the time of cancellation delete and or anonymize all data in their account. If not we do delete all data within 6 months.

Customers must formally email sales@swipedon.com with the below information:

Subject: Account cancellation request
Body details:

Account admin email
Name of the company
Name of account
Key contact persons name

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
IOS
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
SwipedOn operates on Apple iPad and requires an iPad to allow visitors and or employees to sign in.

The desktop web portal is the admin portal which allows reporting and configuration of the app on the iPad.
Service interface
Yes
Description of service interface
The web portal is our service interface accessible via a web browser the users are able to administer their account here.
Accessibility standards
None or don’t know
Description of accessibility
N/A
Accessibility testing
N/A
API
No
Customisation available
Yes
Description of customisation
What can be customised?

Branding, workflows, visitor types, printers, ID badges, agreements, questions, custom fields. Colours, backgrounds and images.

How can users customise?
By the web portal, customers can access settings for the account to customise the above

Who can customise?
Account admins

Scaling

Independence of resources
We are deployed as a cloud-native platform with serverless technology and employe scalable technology, load balancing and horizontal scaling etc

Analytics

Service usage metrics
Yes
Metrics types
Visitors by day
Visitors by employee
Visitors by location
Visitor in Visitor out times
Visitor location
Visitor type

Employee in out times,
Employee total duration of time in and time out
Employee out status
Employee location
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
They log into their web dashboard and export relevant data via the respective heading. We supply this in CSV format.

They can also request any data export via support@swipedon.com
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Please see attached terms and conditions.
Approach to resilience
Available on request.
Outage reporting
Email alerts, twitter account, and in-app dashboards.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Role-specific personal are restricted by software in place with role management permissions. This is managed by our DPO who issues permissions per software.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
PCI DSS - via stripe our payments partner
PCI DSS accreditation date
1/2/2019
What the PCI DSS doesn’t cover
NA
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
This is governed internally and available on request. We have a formal DPO position with our organisation who reports up to our CEO. For more please see our privacy policy
Information security policies and processes
Please see attached our security and privacy policy.
We have a DPO in place reporting up to our CEO ( listed Director) who reports to our board

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
NA
Vulnerability management type
Undisclosed
Vulnerability management approach
Ad-hoc basis. As required. Further information is available on request.
Protective monitoring type
Undisclosed
Protective monitoring approach
We operate regular penetration testing along with monitoring core metrics within our platforms.
We respond to incidents within 5 minutes of being notified.
Incident management type
Undisclosed
Incident management approach
Users report incidents via support channels and account management channels.

We provide incident reports on a case by case basis.
We have pre-defined processes for specific events, dependant on event type.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£19 to £100 per unit per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Included:
Full access to all features
Support as needed
14 days of a full trial
All software

Not included:
In person onsite support
Hardware
Link to free trial
Www.swipedon.com/register

Service documents

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