Hyperslice LTD

Private Cloud

Fully managed, managed and self-managed private cloud solutions. Solutions are built to individual client specifications based on the application, redundancy, security, performance and budgetary requirements.

Features

  • High Availability.
  • Scalability.
  • Choice of Operating Systems.
  • Monitoring.
  • Bespoke Solution.
  • Multipoint Redundancy.
  • 24/7/365 Enterprise Support.
  • Layer 7 Firewall.
  • In Depth Reporting.

Benefits

  • Maintain complete control of the solution.
  • Expert assistance is always available.
  • Expand or contract as requirements change.
  • Full transparency.
  • Precise incident reporting.

Pricing

£1800 per unit per year

  • Education pricing available

Service documents

G-Cloud 10

750525274824915

Hyperslice LTD

John Bush

01133501235

john.bush@eukhost.com

Service scope

Service scope
Service constraints The support is limited to the network, security of the platform, cloud infrastructure, operating system and any software provided by Hyperslice LTD.
System requirements
  • Licenses for applications out of scope.
  • A technical contact is required.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times URGENT – System down/Unusable (24/7)
- Acknowledge within 60 mins.
- Response time –ASAP
- Follow up each hour.
Normal – System degraded/slow (8/5)
- Acknowledge within 60 Mins
- 1 Working day response time
- Regular follow ups
Low – Changes etc… (8/5)
- Acknowledge within 60 Mins
- 7 day response time.
- Regular follow ups
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Support includes an account manager and access to enterprise level technical support team including infrastructure and Level 3 technicians 24/7 for emergencies and 10/5 for all other issues.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide full support for the environment, however, we do expect a level of expertise and independent training for any wishing to be directly involved on an infrastructure level.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Word
  • Excel
End-of-contract data extraction Via FTP.
End-of-contract process At the end of the contract, the buyer will be given the opportunity to extend the use of the infrastructure for fixed periods of time. If we receive no confirmation this is what is required we will advise on the time to retrieve data and then decommission the cluster.

Using the service

Using the service
Web browser interface Yes
Using the web interface If either cPanel or Plesk control panels are requested they can be used, by default remote desktop and SSH access is also available.
Web interface accessibility standard None or don’t know
How the web interface is accessible This is available either via Web browser, SSH client or remote desktop client.
Web interface accessibility testing Established and widely used interface used worldwide by millions of users.
API No
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
  • Other
Using the command line interface All features of Windows or Linux environments will be accessible.

Scaling

Scaling
Scaling available No
Independence of resources The Private Cloud environment will be physically segregated from our other users.
Usage notifications Yes
Usage reporting
  • Email
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • Database performance
  • IOPS
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Hardware containing data is completely destroyed
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Virtual machines
  • Files
  • Databases
Backup controls Via a web-based interface and/or via our support team
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
Scheduling backups Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability There will be 100% uptime for Network, Hardware and Host Operating systems. In the event of a failure to meet this, we will refund 10% of the monthly value plus 5% for every 30 minutes up to a maximum of 100% of the monthly value.
Approach to resilience The infrastructure is designed with a minimum of N+1 redundancy at its weakest point, more information is available upon request.
Outage reporting We would have reports made via email alerts and personal call to listed main contact for the account.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Control include but not are not limited to (based on services purchased):

Support user contact management
Pin based support access
Password policy
Brute force protection
2 factor authentication (Dependent on service)
IP based restrictions (Dependent on service)
VPN (Dependent on service)
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS International
ISO/IEC 27001 accreditation date 20/03/2018
What the ISO/IEC 27001 doesn’t cover Anything outside of THE PROVISIONING, OPERATION AND MANAGEMENT OF I.T. SERVICES AND SYSTEMS.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We adhere to ISO2700 and have the following information security related policies and procedures in place:

Change control
Access control
Information security
Incident management
Security incident reporting
Supplier security
Data destruction
Data protection (DPA now GDPR)
GDPR agreement
Policy auditing

All polices are audited at least once annually, audit reports are shared with the ISMS manager who reports directly to the the CTO and Managing director who together form the ISMS board. The boards meets every three months to discuss information security polices and any security events that have occurred over the previous quarter.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Included in change control procedure as part of ISO27001.

Components are tracked data centre management software.
Risk assessment is part of change control procedure.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Risk assessment are part of our change control policy and procedure.

We maintain an infrastructure management team that works with our software and hardware vendors to identify risk. This include priority access to security notification and patches often before they are made public.

Potential security risks are reported using our security incident reporting procedure and managed by our CTO.

Security patches are assessed and given a rating based on risk and whether mitigation is already or can be put in place.

Critical patches where no mitigation is available are typically deployed with 2 hours.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We us a combination of security log auditing, firewall based and server based intrusion detection services (IPS/IDS), user awareness policy and external pen testing services to identify potential compromises as well as maintaining a close relationship with our hardware and software vendors.

Potential compromises are reported using our security incident reporting procedure as part of ISO27001.

Any serious security threats are responded to immediately by our infrastructure team, this includes outside regular office hours via our on-call team members.
Incident management type Supplier-defined controls
Incident management approach Process are in places for tackling common security events, these include but are not limited to DDoS mitigation, critical security patching, intrusion attempts, application security, unauthorised access.

User can reports security incidents via phone, ticket or our live chat service.

Incidents reports are provided in the form of a support ticket regardless of the initial reporting method.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used Hyper-V
How shared infrastructure is kept separate Complete physical and network segregation.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £1800 per unit per year
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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