Level 5

Service Design

Level 5 will support your vision to design and develop a service to meet the needs of end-users. Utilising GDS agile sprints, we will work collaboratively to test design and ideas early, taking a user-centric approach.

Features

  • A service design approach that tailors to your needs
  • Combination of user research
  • Service blueprint
  • Content design and copywriting
  • Agile practices with deep GDS experience
  • Sketching and prototyping
  • Regular analysis to outline current outcomes with proposed roadmap
  • Usability testing
  • Supporting a positive culture within client organisation
  • Skilled designers and engineers to build robust solutions

Benefits

  • Rapid development
  • Collaborative approach with delivery as focus
  • Gap analysis between business and digital deliverables
  • Integration with existent teams
  • Adaptable to working environments and processes
  • Highly skilled service designers and user researchers
  • Security Cleared teams
  • Approach and development based upon GDS principles and guidelines
  • A well understood and consistent approach across projects

Pricing

£450.00 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gaurav@level5.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

7 5 0 4 6 5 3 3 3 3 2 8 5 6 1

Contact

Level 5 Gaurav Malhotra
Telephone: 0333 444 07 90
Email: gaurav@level5.co.uk

Planning

Planning service
Yes
How the planning service works
On engagement, we will gather an understanding of your requirements and work closely with stakeholders and delivery teams. Following GDS guidelines and the GDS Service Manual, innovative approach to transformation, we work as an embedded part of your team in order to get an in-depth understanding of your user needs and effectively finalise the overall requirements.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Our embedded integration into your team allows for continuous and ongoing knowledge transfer. It’s a unique approach that ensures our clients get the best of our expertise. We encourage regular training sessions to share industry best practices, and also to provide an insight into the rationale behind our particular development processes.

We also provide remote or on-site training for application end users.

Our transparent and collaborative approach allows us flexibility in terms of our training capabilities, which include workshops, team lunch-and-learn sessions and hack days.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our experienced team and collaborative, Agile approach guarantee a workable, iterative strategy to design and deploy your cloud solution.

A ‘Discovery Phase’ will outline user requirements through a series of workshops, which allow us to fully and align with business needs. This gives us the minimum requirements and informs the strategy to deliver digital change that works for you within the shortest time frame possible.

We will guide your organisation and help you to fully understand the differences between different services and platforms. Our embedded integration into your team allows for continuous and ongoing knowledge transfer. It’s a unique approach that ensures our clients get the best of our expertise.

Our approach also encourages positive cultural attitudes to change, and ensures rigorous internal processes for the migration to a robust digital solution. This involves defining goals, drawing up a technical roadmap, and producing a minimal viable product (MVP). Our proactive approach to planning ensures that development and support is in-line with requirements throughout the entire process.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Our team uses testing as part of our own ‘definition of done’ practices and we offer deep knowledge of best practice in test- and behaviour-driven development. When working within a client team, we encourage the use of automated and manual QA testing processes. QA is embedded into our development and delivery practices, with our specialist testers working collaboratively to test functional and non-functional aspects of the cloud service.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • CHECK
  • CREST
  • Cyber Scheme

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We provide bespoke support packages to suit all budgets and every need.

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
We offer customised solutions based on our clients’ SLA requirements. Our team has the ability to provide support responses within 30 minutes as a part of our 24-hour support service.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Provided on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£450.00 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gaurav@level5.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.