Software for Data Analysis Limited (SDA)

SCROLL® Survey Software: Professional Edition

You want surveys? We’ve got surveys. You want data? We’ll help you collect it. It's what SCROLL Survey Software was built for. We’ve also got reporting, analysis, benchmarking and collaboration facilities to give voice to your information.
It’s all about the narrative. We’ll help you deliver it.

Features

  • Multiple simultaneous survey creation, deployment and monitoring
  • Role-based access to/sharing with and between multiple users and projects
  • Question-types: single/multiple choice, scaling/ranking/rating, numeric, open-ended, media capture
  • Survey logic includes routing, piping, scripting, branching, scoring and randomisation
  • Access to powerful underlying scripting language and API integration
  • Multi-lingual interface and multi-language surveys including right to left parsing
  • Default GDS-based template with extensive branding options (logos/fonts/colours)
  • Fully responsive on all platforms/devices: web browsers, mobiles, tablets
  • Email distribution and tracking, data import/editing, scheduling, quota control
  • Real-time summary counts, charts/graphs, cross-tabulation; exports to Excel, SPSS, Triple-S

Benefits

  • Cloud-based software: no installation, no hassle. You're good to go!
  • Unlimited surveys, questions and responses
  • Online and asynchronous offline collection options (when no internet connection)
  • Full control over survey design and display for advanced users
  • Downloadable MS Word survey specification displays question/response-types & routing
  • Extensive export options support a wide range of analytical packages
  • Resilient cloud architecture provides real-time mirroring, full failover and backup
  • All data is encrypted at rest and during transit
  • Comprehensive support, UK hosted, GDPR compliant and end-to-end ISO27001 secure.

Pricing

£250 per user per year

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

7 5 0 0 5 4 3 9 2 3 6 4 1 2 2

Contact

Software for Data Analysis Limited (SDA)

Michael Hart

020 7183 5703

Michael.Hart@sda-ltd.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None
System requirements Modern standards-compliant web browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We aim to answer email support requests within 24 hours, Monday to Friday, 9am to 5pm excluding weekends and Bank Holidays
User can manage status and priority of support tickets No
Phone support No
Web chat support No
Onsite support Yes, at extra cost
Support levels 1st and 2nd line inclusive
3rd line at SFIA day rates
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide user documentation that assumes no prior experience, including a comprehensive knowledge base and "Getting started" manual. For organisations that seek additional support, including managed services, we provide Infotap cloud support services, also available through G-Cloud.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction They can use SCROLL's native export facilities to extract their data in a number of formats, including CSV, xlsx, Quantum, SPSS and Triple-S.
End-of-contract process The facility to extract data exists during the duration of the contract. At termination, access ceases. Data must be off-boarded before termination.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The system is responsive across all platforms
Service interface No
API Yes
What users can and can't do using the API Allows API access to survey response data.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The service is designed for multiple user roles which can be defined by the lead administrator. Depending on the roles assigned certain facilities can be made available, or restricted.

Scaling

Scaling
Independence of resources Our facilities have been load tested to all anticipated scales and permitted uses.

Analytics

Analytics
Service usage metrics Yes
Metrics types Survey responses in real time.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Pre-set formats for a range of statistical packages, including CSV, xlxx, Quantum, SPSS and Triple-S
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel (xlsx)
  • Quantum
  • SPSS
  • Triple-S
Data import formats
  • CSV
  • Other
Other data import formats
  • Excel
  • Zipped Excel (including multiple files)
  • Zipped CSV (including multiple files)

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Our standard guarantee is 99.9% uptime with one week's notice of service maintenance. Users are credited pro-rata for unplanned downtime.
Approach to resilience Full mirrored failover. Daily tape backups.
Outage reporting Outage would be reported by static webpage and an email alert providing information about:
What's gone wrong
Time to resolution
Updates

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels The primary administrator configures the system based on pre-set roles according to the required functionality. Once these roles are set, the respective users will only have access to their required functionality.
Access restriction testing frequency At least once a year
Management access authentication Public key authentication (including by TLS client certificate)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information No audit information available
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Exova/BM Trada
ISO/IEC 27001 accreditation date 06/05/2017
What the ISO/IEC 27001 doesn’t cover Our scope includes: "The design, development, provision and maintenance of data analytic services. This includes all SDA staff, processes and locations where information assets, hosting and backup are accommodated." The latter includes our London office and data centre.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We have a fully ISO27001:2013 accredited Information Security Management System, the joint responsibility of the Information Security Manager and the Operations Manager, who report in turn to the Information Security Board.
There is an internal incident reporting system which alerts both these people. The ISM assesses and determines the severity and potential duration of the incident in terms of confidentiality, integrity and availability invokes the necessary mitigations according to established response planning.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We use a combination of Subversion, Gitlab and associated administrative routines to manage and QA versioning.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We use exclusively Open Source software assets obtained from recognised providers.
Patches are applied promptly.
We subscribe to a number of Open Source resources to obtain and maintain current information on our software assets.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We use a separate, secure server to record all protective monitoring data, accessible to the minimum efficient cadre of staff.
Incident management type Supplier-defined controls
Incident management approach Our ISO27001 certified approach includes:
- internal access to a pre-defined reporting template
- all incidents reported immediately to ISM, Ops manager and Security Officer (technical) for triage.
- Mitigation/remediation pathway selected and actions determined.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £250 per user per year
Discount for educational organisations Yes
Free trial available No

Service documents

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