Azimap

Azimap GIS Cloud Software

Azimap is a secure cloud hosted geographic information system (GIS) that connects maps, apps and data to people for decision marking and citizen engagement. Available as a SaaS or on premises instance Azimap makes GIS accessible and promotes sharing of maps from a desktop or device. On-boarding and consultancy provided.

Features

  • National address and gazetteer support (LLPG and AddressBase)
  • Cloud solution that can be hosted locally
  • Ensures INSPIRE compliance by storing metadata in a common way
  • Intuitive interface to support task completion
  • Consumes shp, kml, geodatabase, geotiff, Geocode and WMS data
  • GIS tools for both the power and novice gazetteer
  • Routing, DriveTime Analysis, measuring and polygon split tools available
  • Single logon via active directory authentication
  • Knowledge base, training and on-boarding support available
  • Dedicated project delivery and client management support team

Benefits

  • Secure GIS hosted in a cloud or on-premise instance
  • Promote collaborative team work throughout your organisation
  • Centralised spatial data repository
  • Cost Control, via the need for reoccurring user licenses
  • Integrates with existing databases
  • Customised address base search and active directory integration
  • Accessible on desktop, mobile or tablet device
  • Efficient dissemination of data for citizen engagement
  • Documented APIs for easy integration and customisation
  • Documented product roadmap

Pricing

£15,000 to £60,000 a instance a year

Service documents

Framework

G-Cloud 12

Service ID

7 4 9 8 7 9 8 9 9 1 9 1 9 8 9

Contact

Azimap

David McQuillan

02886760990

david.mcquillan@cianad.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Azimap can be used along side alternative desktop or online GIS solutions to support the analysis, publishing and sharing of information. It can also be considered as a platform for developing new spatial applications.
Cloud deployment model
Private cloud
Service constraints
Not applicable
System requirements
  • Spatial database
  • Modern browser Chrome, Firefox, Safari, Chrome, Internet Explorer 10 +
  • JavaScript must be enabled on the browser
  • Standard Internet Connection
  • Cookies must be enabled

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times are based on what has been agreed within a clients SLA. Response times are based on severity and impact on the production environment.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Technical support will be available from 8:00am to 6:00pm Monday to Friday. Out of hours support is available based on client requirements.

The following levels of service is available

Level 1: Response time 1 hour e.g. system unavailable
Level 2: Response time 3 - 4 hours e.g. defect in the system which is impacting workflow or publishing / sharing of maps
Level 3: Response time 24 hours e.g. issue which does not impact workflow, processes, publishing or sharing of data
Support available to third parties
Yes

Onboarding and offboarding

Getting started
To help customers get started we offer the following a onboarding support:

- onsite training
- virtual training
- online user guides
- online videos
- direct access to client support team
- dedicated account management
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
After the contract period the customer can export their data as a spatial CSV, tab, KML or Shape File from within their my account area.
End-of-contract process
At the end of the contractual period the customer can export their data for a further 30 days. This data can be exported as a spatial CSV, Shape, KML or tab file.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Azimap is a mobile responsive GIS and is accessible on mobile, tablet and desktop.
Service interface
No
API
Yes
What users can and can't do using the API
REST API and supplementary documentation is available for enterprise customers. This API provides the ability for hosting web applications to interact directly with a map via a secure browser postmessage protocol.
Example functionality can be zoom to location. Most map functionality can be controlled using the API.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Administrators can customise map features and data visualisations.

Scaling

Independence of resources
A clustered infrastructure is in place that can be boosted to meet periods of increased customer demand.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
Less than once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach
Our datacentre OVH, has extensive onsite security measures in place. Their cloud offerings are ISO compliant.
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
To export data, the user needs to navigate to the layer portal.

To export data, select the checkbox next to the layer you want to export. Upon selecting the checkbox the editor will enable the Export Button.

Upon selecting Export, a window will be prompted to choose the type of layer they are exporting, data store and export output file type. Upon defining the preferences select OK and click on the link and your file will be downloaded in a zipped folder.
Data export formats
  • CSV
  • Other
Other data export formats
  • Shape
  • CSV Spatial
  • Tab
Data import formats
  • CSV
  • Other
Other data import formats
  • Shape
  • Tab
  • KML
  • GeoTiff
  • CSV Spatial

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Access to technical support engineers is available Monday - Friday by telephone between 08:00 - 18:00. Customers can also raise issues via the online support desk which provides out of hours support.

Incidents are classified into one of the following categories -

* Level 1: Where a major fault occurs such that a business critical function is not operational and major user inconvenience is being caused.
Response Time: 2 hours Resolution Time: 24 hours

* Level 2: Where a fault occurs such that a function is not operational but a workaround is available and is causing significant user inconvenience.
Response Time: 5 hours Resolution Time: 3 days

* Level 3: Where a fault occurs such that a non-critical function is not operational and is causing an inconvenient problem but is not causing significant user inconvenience.

Response Time: 1 day Resolution Time: 5 days

* Level 4: Where a fault occurs such that a cosmetic, non-urgent problem is being caused, e.g. a field is in the wrong position.

Response Time: 3 days Resolution Time: 10 days

Refunds are made via a direct repayment.
Approach to resilience
Infrastructure and data is backed up and replicated from hosting datacentre to a second datacentre under a different service provider. Back ups take place 3 times daily and copies are made to Cianad's premises.
Outage reporting
If an outage occurs an email alert is scheduled, messages are sent via our social media channels and a holding page is put in place.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
System implements role based access and so certain levels of user only have access to specific areas of the application.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Although not accredited we align our security governance to ISO:27001 .
Information security policies and processes
Reporting Structure
Managing Director, is responsible for the implantation of the security policy and processes.
Software Developer Manager, is responsible for conducting internal security audits and reports to the Managing Director.

Audits are conducted quarterly.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes are logged and managed within JIRA our project management tool.

A change control board meets weekly to assess and schedule approved change requests.

The change control board will assess potential security impacts as part of this process.
Vulnerability management type
Undisclosed
Vulnerability management approach
We monitor the industry for potential threats and we take appropriate measures to mitigate the risks.

We ensure all operating system security patches are installed regularly.

We use a number of online software resources to generate vulnerability reports against our software.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Our service provider monitors and protects against DDOS attacks and will inform us immediately when such attack occurs.

We work with our service provider to identify any compromises and will inform clients of any potential breaches.
Incident management type
Supplier-defined controls
Incident management approach
Users can report incidents via telephone, email or via our online helpdesk.

A predefined process for major incidents involves switching on our failover servers and redirected all traffic to the failover.

Our backup strategy already ensures that failover is relatively up to date with current data.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£15,000 to £60,000 a instance a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Azimap Professional is available as a 30 day free trial. During this period user have access to unlimited data, 2000MB of vector data, 2000MB of attachments, can add 12 layers to a map, on boarding and account management support and all support materials.
Link to free trial
Www.azimap.com

Service documents

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