Zippy Zebra limited

CareCaller CRM

Manage your clients and volunteers in one simple application.

Ideal for organisations needing to manage the interactions between clients and volunteers, record these interactions in an easy to use diary management process recording outcomes to interactions.

Multiple customisable reports available for managing all aspects of your clients and volunteers.

Features

  • Fully managed UK Cloud based service
  • Manage clients and volunteers in one application
  • Ideal for voluntary sector or civic sector
  • Simple intuitive management of volunteer to client interactions
  • Multiple customisable reports to track interactions

Benefits

  • Connect from any device
  • Low in cost but rich in features

Pricing

£49.99 per licence per month

Service documents

Framework

G-Cloud 11

Service ID

7 4 9 6 7 5 3 6 5 8 9 5 4 0 3

Contact

Zippy Zebra limited

Jonathan Rhind

01202 237330

jonathan.rhind@zippyzebra.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Requires latest browser versions, if running Internet Explorer must be at least version 11.
System requirements
  • Internet connectivity
  • Latest browsers i.e. Chrome, Firefox, Edge, IE 11

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We will respond to questions within 24 hours.
User can manage status and priority of support tickets No
Phone support No
Web chat support No
Onsite support No
Support levels Level 0, intuitive application help text.
Level 1 basic support and troubleshooting.
Level 2 fix configuration issues.
Level 3 application repair.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started User documentation is available to help the client set up and use the system. Onsite training can be offered at extra cost.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data can be extracted at contract end with a request to ourselves. The data will be extracted in either XML or Json.
End-of-contract process There are no additional costs.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service There are no differences between desktop and mobile services
Service interface No
API No
Customisation available Yes
Description of customisation All list within the system are configurable by administrators these list can then reflect your own business terms.

Reports can also be customised to suit particular requirements of the client.

Scaling

Scaling
Independence of resources Demand management is out of the box functionality of the Oracle Database.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach Data secured in Oracle database with appropriate access strong controls
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported as either XML or JSON format from the administration screens.
Data export formats Other
Other data export formats
  • XML
  • JSON
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability We aim to make sure the system is available 365 24 x 7.
Approach to resilience Available on request.
Outage reporting Email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels We have internal processes defined about which additional details can be provided on request.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Industry best practices.
Information security policies and processes We have our own internal security policies that all staff have to follow.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We have internal processes defined about which additional details can be provided on request.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We have internal processes defined about which additional details can be provided on request.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We have internal processes defined about which additional details can be provided on request.
Incident management type Supplier-defined controls
Incident management approach We have internal processes defined about which additional details can be provided on request.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £49.99 per licence per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Full working service for 1 month.
Link to free trial Carecaller.co.uk

Service documents

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