Sarax provides Tender Support services for Cloud solution integration projects. Sarax is independent of product suppliers and will assist clients with the selection of Cloud application and hosting providers including the production of tender documents, evaluation of offers and supplier agreement.
- Mapping of design features to products
- Definition of product requirements specifications
- Market analysis and supplier identification
- Production of tender request documents
- Tender process management
- Tender evaluation
- Supplier selection and negotiation
- Handover to users
- Appropriate product selection based on independent advice
- Low risk tender process based on expert subject knowledge
- Compliance to mandated legislation
- Maximised benefits realisation
- Improved operational efficiency
- High levels of service flexibility
£286 to £1580 per person per day
|How the planning service works||
The successful procurement of Cloud products is founded on well informed mapping of requirements and design to appropriate supplier offerings. Subject matter experts will review the system design, requirements, business objectives and budgets to inform the procurement process. This will enable a set of selection criteria to be defined and agreed with the client prior to initiating the tender process. Sarax will then support the client through this process providing document production and formal response evaluation as appropriate.
The procurement will be managed to an agreed plan, monitoring and controlling progress and spend, risk and benefits realisation. Operating independently of product suppliers, impartial technical guidance will be given to ensure that the resultant solution will be practical, cost effective and meet the governing security practices. Assistance will be given in supplier negotiations and on completion of supplier selection Sarax will enable the supply and commissioning of all products and services purchased. We can also support the transition of the of the supply into and out of testing and commissioning and handover to operational support. Ongoing system and business operational support can also be provided.
|Planning service works with specific services||No|
|Training service provided||No|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||
A discovery and assessment process is performed to create a list of applications to be migrated and understand the application usage (validating SLA and high availability requirements). Applications are evaluated for cloud eligibility and desirability. The application interdependencies, network configurations and security and compliance requirements are established.
Subsequently a planning phase is executed to: define a strategy for each application, develop a data migration and synchronization strategy and look at a replication or streaming plan. The cloud infrastructure design would include services such as networking and security to ensure the right mix of storage.
The pilot and testing phase validates the test data migration and synchronization, measures performance, validates security controls and evaluates the cloud footprint costs. Any necessary changes required for migration are documented and the time required for the application cut over is establish. Any downtime is communicated to the users and ensure that mitigations are put in place where possible.
Client teams are supported through the migration, typically using a phased approach, to allow ongoing progress review and plan adjustment if material diversions from the plan occur. Migration is monitored, reviewed and adjusted accordingly and then transitioned into IT to successfully manage ongoing operations.
|Setup or migration service is for specific cloud services||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||No|
|Security testing service||No|
|Ongoing support service||Yes|
|Types of service supported||Hosting or software provided by a third-party organisation|
|How the support service works||
Support of cloud services primarily is provided by ensuring that users are facilitated appropriately and cost effectively, usage habits are tracked to ensure that clients maximise the cloud’s highly dynamic environment. This ensures that the client has flexibility to provision and adjust instance type and size, based on real demand.
The service ensures that the cloud vendor’s product updates are applied and continually investigates new ways of working enabling clients to continue to optimize their operational efficiency. It is key to build the maintenance and transparency layers in parallel so that IT departments can properly manage security, performance, availability (backup and DR) and cost.
Management tools that are provided by the cloud vendor are utilised and APIs can be developed to tailor the clients own solutions into the cloud.
Sarax continues to evaluate the marketplace to find products that can further support clients with operations such as monitoring, backup automation and cloud firewall management as needed.
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Service levels are derived in agreement with clients dependent on key factors including: business critically, budget. E-mail support is typically provided during a working day of 9am - 5.30pm. Initial response times are as agreed at the design of the service but typically will be within 2 hours.
Additional outside working hours support can be provided at additional cost if required.
Our support services are usually via e-mail and/or telephone with providing a personalised service for client rather that a priority ticketing system.
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
Support levels are provided on a case by case basis dependent on user needs and budget.
The team definition will be agreed with the client as appropriate and priced from the supplied rate card (see Pricing Document).
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Price||£286 to £1580 per person per day|
|Discount for educational organisations||No|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|