Astun Technology Ltd

Astun Data Services

ADS helps you save time, money & resources in your management and use of Ordnance Survey PSMA data including OS MasterMap and VectorMap Local. ADS provides a cost effective and resource free alternative to translating, storing, updating and serving base mapping data to internal and public users.

Features

  • OS PSGA data as Web Services for base mapping
  • Includes OS MasterMap and VectorMap Local
  • Translation, storage, updating and serving of base mapping data
  • Base mapping for use within web mapping and desktop GIS
  • Syndicated OpenData from Edubase, NHS Choices and Police.co.uk
  • Optional Vector Data Download Service
  • Optional Data Download in common GIS and database formats
  • National Coverage
  • Quarterly updates (where OS data available)

Benefits

  • Serve base mapping data to internal and public users
  • Save time and money in management of OS PSGA data
  • No need for customer to load data locally
  • Regular Updates (Quarterly where available)
  • Removing need for software to translate data locally
  • No need to maintain software to translate data
  • Removing need for officer time to translate data
  • Removing need for significant server processing time for larger areas
  • No lengthy translation processes for larger areas

Pricing

£1,500 to £6,000 a unit a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@astuntechnology.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

7 4 9 3 5 9 9 2 2 6 3 3 4 0 9

Contact

Astun Technology Ltd Astun Technology Sales Team
Telephone: 01372 744009
Email: sales@astuntechnology.com

Service scope

Software add-on or extension
No
Cloud deployment model
Community cloud
Service constraints
Most planned maintenance will be undertaken without interrupting service availability however in the event that this is not possible downtime will be scheduled and agreed with the customer in advance.
System requirements
OS PSMA Membership or equivalent for OS Premium Service

User support

Email or online ticketing support
Email or online ticketing
Support response times
Astun provide the support service during normal working hours, which are between 0900 and 1700 GMT, Monday to Friday, excluding Bank Holidays.

The response times for calls logged by the customer are set out in the accompanying Astun Digital Services Terms & Conditions document.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
First line support is provided via a permanently staffed Service Desk with second and third line support by consultancy and development teams for fault diagnosis and resolution. Customer access to web based Service Desk provides real time ticket management and correspondence on all customer tickets.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Customers will be provided with organisation specific service URL’s within 2 working days of ordering processes being completed.

No training is required to use Astun Data Services which are delivered by OGC standards compliant protocols.

Support is available in configuring WMS and WFS clients during normal office hours.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Not applicable as no customer data is hosted as part of Astun Data Services.
End-of-contract process
The customer access to the services is removed.

Any further "Off-boarding" assistance is chargeable in accordance with Astun's SFIA rate card.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
No
API
Yes
What users can and can't do using the API
Astun Data Services use Open Geospatial Consortium web service APIs (WMS and WFS). Users are able to use the APIs to request map data and or geographic content.
API documentation
Yes
API documentation formats
  • HTML
  • Other
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
Resource monitoring of the service.

Analytics

Service usage metrics
Yes
Metrics types
Customers can obtain metrics from Support.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Not applicable
Data export formats
Other
Other data export formats
  • MapInfo tab
  • ESRI shp
  • PostgreSQL (pgdump) file
  • Oracle SQL Loader
Data import formats
Other
Other data import formats
Not applicable

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
ADS is hosted on a high availability cloud infrastructure with a failover backup hosted in a different geographic region for maximum resilience.

Internal availability testing indicates availability in excess of 99.6%

Response times for map rendering are typically less than 1 second at the server.

The services are continually monitored with automated messages sent to several staff in the event of a deterioration or failure.
Approach to resilience
ADS is hosted within the Amazon Web Services environment (AWS).

The entire cloud environment is backed up to a second geographic availability zone to provide additional resilience in the unlikely event that the primary availability zone becomes unavailable.
Outage reporting
Astun set up a series of alarms to monitor the customer's cloud service. These alarms are triggered if any pre-set limits to system resources are reached (e.g. disk space). This enables Astun to address the majority of issues before any potential outage.

We also use our GeoHealth check system to monitor servers and ensure they are up and working.

The customer is informed of any potential problems by email or phone.

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Access to management interfaces are restricted to login in via remote desktop over a dedicated VPN between customer network estate and the virtual private cloud environment dedicated to the customer. Access by Astun is also over VPN.
Access restriction testing frequency
At least every 6 months
Management access authentication
Dedicated link (for example VPN)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We are currently working towards ISO 27001.
Information security policies and processes
Astun has a formal Information Security Policy that provides a framework for the management of information security within our business processes. We are also Cyber Essentials Plus accredited.

Astun Data Services are hosted on Amazon Web Services (which is ISO 27001 accredited).

No customer data is hosted as part of Astun Data Services.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes to all Astun components are managed and tracked through their lifetime via a centralised bug-tracking, issue-tracking and project-management software application (JIRA) and associated private code repository (BitBucket) managed under source control. The software is built through a repeatable build process and after passing formally defined test cases is tagged to a specific version number at the point of release. Only released software is deployed to the customer virtual private cloud environments. Potential security impacts are assessed via a process of peer review.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Information on potential threats is continuously assessed through review of key online resources (release notes, security articles etc) for all third party components (operating systems, databases, frameworks etc). Penetration testing of the full system (including Astun components) is undertaken by independent third parties on all significant software releases. Whilst patch releases are routinely issued on a monthly basis, key security vulnerabilities are patched and released as soon as Astun become aware of them, irrespective of the stage in the release cycle.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
All cloud servers are set up with alarms that monitor key system resources on the server itself allowing the detection of compromises such as denial of service attacks. In addition external monitoring services are set up to make routine periodic requests to the servers (typically every 15 mins), to check that they remain responsive, and send out alerts if any servers are unavailable. Incidents are responded to as soon as we become aware of them. Logging is enabled on the servers to provide an audit trail of potential compromises for subsequent investigation.
Incident management type
Supplier-defined controls
Incident management approach
Security related incidents are categorised as a Priority 1 within our Service Desk system, and allocated to third line support personnel (developer) for immediate investigation and resolution. Users are able to report such incidents via the Service Desk (phone, email and web form), which is routinely monitored throughout the working day by first line support staff. Contemporaneous notes are taken during the incident and recorded against the service desk ticket, which provides a detailed report of the incident itself. Key performance indicators are also published from the Service Desk System and routinely reviewed by management on a weekly basis.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1,500 to £6,000 a unit a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
The scope of the trial will be by agreement.

The customer may be required to pay for the services required to set up the trial.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@astuntechnology.com. Tell them what format you need. It will help if you say what assistive technology you use.