Cloud Services By Xeretec
A fully flexible Microsoft Office 365 service providing the full suite of products with pro rata charging. The service is enhanced with backup, email archive & continuity option. Full migration, training and licence management is available, all supported by a UK Service Desk.
- Microsoft Cloud Service Provider (CSP)
- Microsoft Office Licencing Management
- Full Office365 Application & Features Options
- Office365 Migration Option
- Office365 Files and Teams backup Options
- Office365 Email Backup, Continuity and Archive Options
- Office365 Training
- Microsoft Office Applications
- Fully customisable Office365 offering
- Office365 licence charging per day
- Office365 Solution Enhancements available
- UK Based Helpdesk
- Inhouse Development Resources
£3.80 to £37.64 per user per month
- Education pricing available
- Free trial available
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
- Modern Slavery statement
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
Available applications and services dependent of plan purchased.
Any desktop applications available for installation are not available on Linux.
|System requirements||Internet Connectivity|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
SLA for Cloud Services is 1 Hour.
Weekends is available under separate contract.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
We can provide 24/7 telephone support and fixed SLA fix times.
Our Support models, and pricing, varies with each customer.
|Support available to third parties||No|
Onboarding and offboarding
The onboarding process will be unique to each organisation. To facilitate this we have a number of services available to support this, including:
• Migration services
• Full licence assessment
• O365 MOT assessment
• O365 fine tuning
• End user experience assessment
• Security MOT assessment
• Onsite Trainers
• Online Training in 18 Microsoft Applications
• User documentation
|Other documentation formats||Documentation can be provided in bespoke formats as required|
|End-of-contract data extraction||
Standard Microsoft data extraction tools are available to extract files, emails and metadata.
Users with the premium services will be able to automate the data extraction process.
|End-of-contract process||The customer requirements for off-boarding would be agreed as part of the contract.|
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||There is a reduced feature set on the mobile applications compared to full desktop office application. Core functionality is retained for editing documents.|
|Accessibility standards||WCAG 2.1 AA or EN 301 549|
Detailed information on Microsoft Accessibility can be found here:
|What users can and can't do using the API||
Microsoft Graph is the gateway to data and intelligence in Microsoft 365. It provides a unified programmability model that you can use to access the tremendous amount of data in Office 365, Windows 10, and Enterprise Mobility + Security. Use the wealth of data in Microsoft Graph to build apps for organizations and consumers that interact with millions of users.
Microsoft Graph exposes REST APIs and client libraries to access data in Office365 and other Microsoft services.
It is available on the following Microsoft 365 services:
- Office 365 services: Delve, Excel, Microsoft Bookings, Microsoft Teams, OneDrive, OneNote, Outlook/Exchange, Planner, and SharePoint
- Enterprise Mobility and Security services: Advanced Threat Analytics, Advanced Threat Protection, Azure Active Directory, Identity Manager, and Intune
- Windows 10 services: activities, devices, notifications
- Dynamics 365 Business Central
Microsoft's PowerShell can also be utilised to carry out bulk actions on the tenant.
Requirements would be discussed as part of a bespoke service plan.
|API documentation formats||HTML|
|API sandbox or test environment||Yes|
|Description of customisation||
The service is designed to be fully customisable to the organisation's requirements. This includes ensuring your a licenced for what you require along with premium options for backup and continuity.
Custom applications and integration can be created using Office 365 data either by the customer or by our development team to improve workflow and maximise investment.
Customisations available to individual users are the themes and layout of their Office365 web portal.
|Independence of resources||
Microsoft have implemented multiple forms of protection to prevent the actions of one tenant adversely affecting the service of another tenant, including unauthorised access. This includes:
-Logical isolation of customer content through Azure Active Directory authorization and role-based access control.
-SharePoint Online provides data isolation mechanisms at the storage level.
-Rigorous physical security, background screening, and a multi-layered encryption strategy to protect the confidentiality and integrity of customer content.
-Office 365 uses service-side technologies that encrypt customer content at rest and in transit, including BitLocker, per-file encryption, Transport Layer Security (TLS) and Internet Protocol Security (IPsec).
|Service usage metrics||Yes|
Basic usage reports and dashboard are available from with Microsoft Office 365.
These metrics can be enhanced with the additional components and bespoke service that we can provide.
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||Westcoast Ltd|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Baseline Personnel Security Standard (BPSS)|
|Knowledge of data storage and processing locations||No|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||In-house|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||
Standard Microsoft tools for available that enable users, either manually or automated routines:
- export emails to .pst files
- move/copy files to a central location
- extract user information metadata to csv files
|Data export formats||
|Other data export formats||
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||
|Other protection between networks||Please note that Microsoft have deprecated legacy SSL and TLS 1.0 and TLS 1.1.|
|Data protection within supplier network||
Availability and resilience
Higher rates of availability for Email are available with the Email Continuity option.
|Approach to resilience||
Microsoft has designed Office 365 to withstand certain types of failures and yet remain fully-functional from the customers' perspective.
Detailed information on this can be found here: https://docs.microsoft.com/en-us/office365/securitycompliance/office-365-data-resiliency-overview
In addition we are able to provide additional products that complement Office365 and provide:
- Email backup archive and continuity if the event of an Azure outage
- Back up of Onedrive/SharePoint files
Further information is available on request.
Microsoft provide three key mechanisms for reporting service health.
- Office 365 Admin App/Portal
- Office 365 Management Pack for Microsoft System Center 2012 R2
- Office 365 Service Communications API
Office 365 Admin App/Portal
The Admin App and Portal for Office 365 tenant administrators has the ability to view service health information and maintenance status updates from their mobile devices or web browser.
Office 365 Management Pack for Microsoft System Center 2012 R2
Organisations using System Center now have the option to import the Office 365 Management Pack, which enables them to view all service communications within Operations Manager in System Center. Using this tool gives you access to the status of your subscribed services, active and resolved service incidents, and your Message Center communications.
Office 365 Service Communications API
The Office 365 Service Communications API enables you to create or connect your tools to Office 365 service communications, potentially simplifying how you monitor your environment. The Service Communications API enables you to monitor the following in your environment:
- Real-time service health
- Message Center communications
- Planned maintenance notifications
Detailed information on Microsoft Office365 Service Health is available here: https://docs.microsoft.com/en-gb/office365/servicedescriptions/office-365-platform-service-description/service-health-and-continuity
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||
Microsoft provides a number of options to do this and how it is implemented would be discussed as part of the contract discussion.
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||https://servicetrust.microsoft.com/ViewPage/MSComplianceGuideV3|
|ISO/IEC 27001 accreditation date||19/1/2019|
|What the ISO/IEC 27001 doesn’t cover||https://servicetrust.microsoft.com/ViewPage/MSComplianceGuideV3|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||https://servicetrust.microsoft.com/ViewPage/MSComplianceGuideV3|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||
Landscape, as part of the Xeretec Group, is ISO 27001 accredited and the information systems and security within Landscape and the wider Xeretec Group are critical for the day-to-day performance of the company. Landscape have numerous internal processes in place to ensure that we adhere to national and international guidelines for information and security, we are also Cyber Essential Accredited and an HP Platinum Partner. A security issue within these systems could have serious consequences, not just for our customers, but also for Landscape if we are to consider material damages, loss of customers, reduced revenue and damaged reputation to Landscape.
A robust security policy is necessary to support continued growth and to ensure a reliable high-level service to customers, suppliers, employees and business partners. Our policy defines the minimum level of due care required by all staff and suppliers.
Our IT Team is responsible for implementing the instructions and processes for our information owners and Line Managers. Users also have a responsibility to follow all data security measures and requirements, as outlined in the policy and to report any suspicious activity and security incidents, as per the process.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
Our implementation process is proven and meticulous, as we pride ourselves on delivering an excellent service. Should Landscape become a preferred supplier, an experienced and dedicated Account Manager, will be allocated.
During the project phase, we will ensure that there are clear communication lines and a full understanding of implementation requirements between all parties from the start.
A full audit of provided components will be conducted and a change management process will be in place to ensure that all services and assets provided can be tracked and monitored for performance and security impacts.
|Vulnerability management type||Undisclosed|
|Vulnerability management approach||
Threat management strategy for Office 365 involves identifying a potential threat’s intent, capability, and probability of successful exploitation of a vulnerability. The controls used to safeguard against such exploitations are founded upon industry security standards and best practices. Office 365 provides robust email protection against spam, viruses, and malware with Exchange Online Protection. Office 365 also offers Advanced Threat Protection (ATP), an email filtering service that provides additional protection against specific types of advanced threats.
|Protective monitoring type||Undisclosed|
|Protective monitoring approach||
Office 365 uses defense-in-depth security principles to protect against internal and external risks. The scale and global nature of the Microsoft footprint allows us to use strategies and techniques for defending against network attacks that few providers or customer organizations can match. The cornerstone of our strategy is using our global presence to engage with internet providers, public and private peering providers, and private corporations all over the world, giving us a significant internet presence. This enables Microsoft to detect and defend against attacks across a very large surface area
|Incident management type||Supplier-defined controls|
|Incident management approach||
Based on NIST 800-61. For full information please link document.
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£3.80 to £37.64 per user per month|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||
The trial provides access to Microsoft's Office365 Enterprise E3 product for up to 25 users.This includes:
Current desktop applications on up to 5 PC or Macs
Mobile apps on up to 5 tablets and 5 phones (iOS/Android).
Online meetings and messaging.
Additional trial services available on request.