OCB Media

HELM - Health Education Learning Management

HELM is a dedicated, multi-site cloud based, learning management system that can be customised on a client by client basis and integrated with ESR. HELM includes 120 HEE/NHS Trust statutory/mandatory, leadership, prescribing and clinical e-learning modules that are OLM/ESR compliant. Available as individual modules or module 'packs'. Further information: http://helm.ocbmedia.com/


  • Fully hosted, customisable, cloud based learning management system
  • SCORM 1.2 compliant
  • Fully compatible with NHS IT infrastructure
  • Integrated user management tool and real time reporting functionality
  • Cross platform compatible and operating system agnostic
  • Fully browser based, no need to install any software
  • Deployable across multiple sites simultaneously
  • Integrated user communication tools
  • Ability to create learning pathways for different job roles
  • User support service included as standard


  • Reduce prescribing/medication errors
  • Reduce NHS litigation claims
  • Detailed report generation, for example CQC compliance
  • National NHS prescribing/medicines management training resource
  • Significant cost saving when compared with classroom training
  • Ability to assess, monitor and report learner compliancy
  • Content reviewed and updated on a monthly basis
  • Maps to HEE, GMC, GDC, NMC, RCPCH and NHS guidance
  • Directly supported by Health Education England
  • Mandated for PSA remediation


£1.98 to £40 a person a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nic@ocbmedia.com. Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 12

Service ID

7 4 8 0 2 3 5 5 6 8 4 8 3 4 6


OCB Media Dr. Nicholas Blackwell
Telephone: 07977 216640
Email: nic@ocbmedia.com

Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
System requirements
HELM is fully compatible with the NHS information technology guidance

User support

Email or online ticketing support
Email or online ticketing
Support response times
4 hours
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Onsite support
Support levels
HELM setup, customisation support and client support/training is provided free of charge, with a dedicated project manager assigned to each client.
HELM user support is included as standard in the annual licence fee as a factor of the number of users.
Support available to third parties

Onboarding and offboarding

Getting started
The HELM team provide a full configuration service for free that includes both onsite and offsite training as well as the provision of both administrator and user guides.
Service documentation
End-of-contract data extraction
Data can be extracted in CSV, PDF and HTML 5 formats. The HELM team can also supply data dumps directly from the database(s) if requested for no additional fee, including specific SQL queries. All user data can be encrypted and archived for retrieval for a period of 7 years without fee if requested by the client.
End-of-contract process
On contract exit user access to the HELM LMS will be restricted on the date of contract expiry and all learning activities must be completed prior to this date and all certificates downloaded. Administrators will continue to have access to the full suite of admin functionality for a period of six months from contract expiry. OCB Media will work with any successor supplier under a non disclosure agreement to provide unrestricted access to all database tables for the purposes of data extraction, as well as providing technical advice to assist said supplier with any data migration requirement. Note that this does not extend to OCB Media providing an API specifically for this purpose or co-developing an API with the successor supplier. Six months subsequent to contract expiry the HELM LMS will not be accessible by the client or successor suppliers. At the request of the client all existing data can be encrypted and archived for retrieval for a maximum period of 7 years for no additional fee.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Responsive formatting on mobile devices.
Service interface
What users can and can't do using the API
HELM includes APIs for linking to staff rostering tools, for example Active Directory, for the purposes of user validation and single sign on. HELM also includes APIs for linking with CRM tools, for example Microsoft Dynamics.
All APIs are developed and maintained internally, with an API customisation service offered to clients if required.
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
Buyers can customise:
Logos, overall style and branding, web addresses, user interface display modes, registration data types and fields, administrator/manager roles & permission and hierarchies, reporting tools and data export, learning pathways as a factor of job type or learning requirements, organisation of content into 'Core' and 'Standard' categories, archiving and retrieval of users/user data.
Customisation options are restricted to client admin.


Independence of resources
HELM is scaled according to demand in one of two ways:
Horizontal scaling - adding more server nodes.
Vertical scaling - increasing server resources.
Server resource usage is monitored and as demand increases more resources are allocated accordingly.


Service usage metrics
Metrics types
As a learning management system, HELM provides the full range of user analytics and service metrics as standard. These include, but are not limited to: user activity reports, learning progression reports, assessment metrics, multi-site activity reports, global module performance and scoring and completion status. Metrics are provided at user, cohort, job, site and regional levels.
Reporting types
  • API access
  • Real-time dashboards


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Other data at rest protection approach
Covered by Amazon's security policies, which are compliant with ISO 27001.

Internally, OCB Media are compliant with the Cyber Essentials scheme. In the rare instances that external storage such as USB sticks or external hard drives are used they are encrypted.
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
HELM includes a data export function as standard.
Data export formats
  • CSV
  • Other
Other data export formats
  • HTML
  • PDF
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
HELM is provided on the assumption of 99.9% guaranteed availability within a calendar month. If HELM is unavailable to this level then client accounts are credited as follows:
Equal to or greater then 99.0% but less than 99.9% - 10% credit
Less than 99.0% - 25% credit
Approach to resilience
HELM uses AWS servers: https://aws.amazon.com/security/

If there is a problem with the database server, we can restore it to any point in the last 30 days, to the nearest 5 minutes.

For additional resilience we can, if requested by the client, use multiple database servers in a similar way that we use multiple web server nodes but this obviously has a cost implication.
Outage reporting
Alerts are configured in AWS Cloudfront to alert of periods of high resource demand. Pingdom is used to alert when a site is down.

Identity and authentication

User authentication needed
User authentication
Username or password
Access restrictions in management interfaces and support channels
Server management interface is accessible only by HELM developers, and they only have access to what directly concerns them.
In software, all access is controlled using the default WordPress mechanisms i.e. roles and capabilities.
Support channels are usually handled by our clients, but in rare cases where clients use our Jira installation they connect via their Atlassian accounts. Clients are only able to view projects which they are associated with.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
HELM complies with the HSCIC Information Governance Toolkit Level 2 requirements.
Information security policies and processes
We use an internally derived information security policy at present which adheres to basic best practices. We are investigating becoming compliant with ISO 27001 or a similar standard.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All code is version-controlled through Git.
All database changes are able to be rolled back through backups if necessary.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Server vulnerabilities are patched through Ubuntu’s apt repositories.
WordPress and associated plugins are kept updated via auto update process.
Critical patches are deployed on release day, non-critical patches are assessed and deployed within a week.
We get information on potential threats from various industry blogs as well as WordPress vendors who focus on security such as WordFence and iThemes.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Amazon Cloudwatch monitoring to monitor availability.
iThemes Security, WordPress Security Audit Log and our own audit logging for identifying compromises.
On discovering a compromise our actions and speed in taking them would depend on its severity. In critical cases such as where a server could be hijacked, the server would be suspended immediately until a patch could be deployed.
Incident management type
Supplier-defined controls
Incident management approach
We use Jira internally and open it to clients when they don’t have a solution of their own, but this is rare.
Most of our clients already have incident management processes and include is in theirs. In all cases the service being used is Zendesk.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks


£1.98 to £40 a person a year
Discount for educational organisations
Free trial available
Description of free trial
Free trials can be provided for both users and administrators on a separate trial instance. In both cases the trial provides full access to all elements of HELM for a 1 month period, which can be extended on request.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nic@ocbmedia.com. Tell them what format you need. It will help if you say what assistive technology you use.