BetterGov

BetterGov Housing Support Services

Cloud Support Services available for Northgate NPS Housing, Civica Cx, Orchard Housing, Capita One Housing Implementations, Contracts and Procurement, Client-Side Integration & Interfaces, Training and Reporting. We are Cyber Essentials Certified with Prince2, MSP, ITIL, ITQSB Qualified staff.

Features

  • Project / Programme Management
  • Business and Change Analysis
  • Technical: Reporting, Migration and Interface Development
  • System Testing
  • Financial Business Analysts and Partners
  • Business, Technology and Operations Strategy
  • Systems Integration
  • Current Business and Systems Health Check
  • Digital Transformation
  • Reporting Analysis and Development

Benefits

  • Provides Market Leading Expertise
  • Delivers Resource Days only When Required (On-Off Resourcing Model)
  • Reduces Implementation Risk, both Time and Budget
  • Identifies and Drives Savings to Maximise Return on Investment
  • Limits Onboarding Time, Allowing Immediate Project Start With Experienced Resources
  • Drives Implementation Programmes Forward With Informed Decision Making
  • Maintains Scope and Focus on Key Deliverables
  • Provides Continuity in Programme Delivery and Post Go-Live Support

Pricing

£250 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marc@bettergov.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

7 4 7 6 5 7 0 7 1 0 2 6 6 4 0

Contact

BetterGov Marc Cohen
Telephone: 0203 289 4203
Email: marc@bettergov.co.uk

Planning

Planning service
Yes
How the planning service works
BetterGov employs our "pick and mix" approach to the implementation of cloud hosting and software services. We believe the best approach to planning and deployment is to build upon resource already available within your organisation. We provide a host of planning services including; Project and Programme Management, Business Analysis and Solution Design.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
BetterGov training repository and specialist resources support both small and large scale cloud software and hosting services. Our trainers are very adaptable but specialise in social care business process and financials as well as reporting training. Basic computer skills and MS Office suit to support front line user system familiarisation can be included to ensure 360 degree understanding and promote end-user confidence.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
BetterGov has dedicated technical migration resources who can advise and/or manage transition to cloud services from legacy systems and infrastructure.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
BetterGov quality assurance services audit infrastructure and software business processes to ensure configuration and build is both fit-for-purpose and scalable. Provision and management of 3rd party performance testing tools can be agreed and deployed to ensure infrastructure can support both current and future demands.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Support is provided on-site or over the phone.

Service scope

Service constraints
Not Applicable.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 1 working day.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Telephone support is provided as standard. On-site support is also available.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£250 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marc@bettergov.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.