Ajenta Ltd


Vscene video-collaboration platform for education and research, enhances teaching and learning, supports research and streamlines communication from a browser-based application supporting full interoperability with H.323/SIP, GDS, mobile, Skype for Business and Hangouts. Ajenta deliver comprehensive, cost-effective communication services, specialising in virtual-classroom technology and e-healthcare as well as enterprise video-conferencing platforms.


  • Flexible - Join by browser, mobile, H.323, SIP and SFB
  • Public or private Virtual Meeting Rooms (VMR)
  • Point to Point direct calling
  • Admin Analytics Dashboard for service usage reports
  • Secure chat, document sharing, whiteboard and content sharing
  • High quality delivery using the JANET and SWAN networks
  • Unlimited HD recording and streaming
  • Multiple data centres and connections for optimum security and resiliency
  • Dedicated UK based support team with industry leading SLA


  • Simple onboarding - easy to use and manage
  • Cut travel costs and maximise productivity
  • Less travel means less pollution
  • Have global meetings without travelling
  • Distance learning/consultation is now an everyday occurrence
  • Scale usage up or down, depending on your requirements
  • Highly qualified support team in your own time zone


£0 per licence

Service documents

G-Cloud 10


Ajenta Ltd

Gavin McKenzie

0131 512 2000


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Vscene is restricted to Education, Healthcare and Government or to organisations who provide services to these sectors.
System requirements
  • Windows PC or Apple PC
  • Mobile device running android of ios

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We aim to respond within the same working day to all general questions about our service.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Our Vscene service availability is 99.99%. SLAs are available on request.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started User orientation training is provided
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction User information (i.e. user name, email address, organisation) is removed from the active service once we have been notified tat the user or organisation no longer requires the Vscene service. Users have access to delete/amend their own information. CDR usage data is retained for 6 months and then securely deleted.
End-of-contract process The end user or organisation is simply removed from the service at the end of their contract.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Firefox
  • Chrome
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service N/A
Accessibility standards None or don’t know
Description of accessibility N/A
Accessibility testing N/A
What users can and can't do using the API APIs allow software developers to create applications that allow videos to be added to their application.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available No


Independence of resources Vscene is a fully managed service and hence it is unlikely that the required capacity to support user demand will be unavailable. If usage capacity reaches 75% the capacity is increased by a further 25%.


Service usage metrics Yes
Metrics types Top users, room systems, number of calls per day etc.
Reporting types
  • Real-time dashboards
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach N/A
Data export formats Other
Other data export formats N/A
Data import formats Other
Other data import formats N/A

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network Other
Other protection within supplier network AES 128 encryption is used. In addition, all devices and infrastructure and protected behind dual redundant Juniper SRX 345 firewalls with dual fibre links directly into the JANET network.

Availability and resilience

Availability and resilience
Guaranteed availability The target Vscene availability is 99.99%
Approach to resilience We have designed the service to be resilient, with instant hot standby/failover and as far as possible have tried to eliminate any single point of failure.
Outage reporting We would provide an online notice if a total service outage that impacted the end user was ever to occur.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Username or password
  • Other
Other user authentication This is done via the user's email address and their registered organisation.
Access restrictions in management interfaces and support channels Only approved IP addresses have access to management interfaces. Our firewalls and ACL enforce this. The devices behind the firewall also require user name and password.
Access restriction testing frequency At least every 6 months
Management access authentication Other

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QAS International
ISO/IEC 27001 accreditation date 22/06/2017
What the ISO/IEC 27001 doesn’t cover N/a
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • ISO 9001
  • ISO 14001
  • ISO 22301
  • OHSAS 18001

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO 9001, 14001, 18001, 22301, 27001

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach System changes go through a three sign off process so as to ensure all risks have been both identified and reduced to a minimum wherever it is possible.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We ensure that all required security patches are applied as soon as possible and also test all new software releases on our test platforms before adding the software to our live environment.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Ajenta monitor usage at a granular level and have automated reports that run every 24 hours. We also monitor traffic using a cybersecurity mitigation dashboard. Any DDoS attacks are tracked and if they do occur they are contained. Potential issues of the platform or supporting network are fully investigated. If a device is found to be compromised it is immediately removed from service & cleaned. If needed, changes are made to firewalls and other security items. As soon as we are aware of an incident occurring we will take the actions described above.
Incident management type Supplier-defined controls
Incident management approach All incidents are recorded and reviewed to (A) understand why the incident occurred, and (B) to review and if necessary change the process to ensure the incident does not occur again.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)


Price £0 per licence
Discount for educational organisations Yes
Free trial available Yes
Description of free trial The basic service is free, which allows point to point video conferencing.
Link to free trial Www.vscene.net


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